Knock Your Socks Off Selling PDF Download
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Author: Jeffrey H. Gitomer
Publisher: Amacom Books
ISBN: 9780814470305
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: Jeffrey H. Gitomer
Publisher: Amacom Books
ISBN: 9780814470305
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consulting team of Gitomer and Zemke. The book will help salespeople succeed in today's complex and stiffly competitive sales environment.
Author: William Miller
Publisher: AMACOM/American Management Association
ISBN: 0814428711
Category : Business & Economics
Languages : en
Pages : 176
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Book Description
Another knockout in the grand tradition of "Knock Your Socks Off Service"!
Author: Ron Zemke
Publisher: AMACOM Div American Mgmt Assn
ISBN: 9780814407653
Category : Business & Economics
Languages : en
Pages : 196
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Book Description
Outlines the skills and techniques of providing superior customer service.
Author: Chip R. Bell
Publisher: Amacom
ISBN: 9780814432044
Category : Customer services
Languages : en
Pages : 0
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Book Description
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
Author: Ron Zemke
Publisher: Amacom Books
ISBN: 9780814470848
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.
Author: Kristin Anderson
Publisher: Amacom
ISBN: 9780814479711
Category : Business & Economics
Languages : en
Pages : 212
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Book Description
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.
Author: Ann Thomas
Publisher: Amacom
ISBN: 0814414443
Category : Business & Economics
Languages : en
Pages : 383
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Book Description
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the bestselling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to meet their customers' needs. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide takes the unique position of seeing things from the customer's perspective--providing a collection of fun, fast, and enlightening exercises to teach customer service managers and employees valuable ways to help their organizations provide top-notch service. You'll discover how to create an action plan for improvement, reviewing topics such as: how to say no, empathy vs. sympathy, service recovery, listening, email and telephone skills, customers from hell, winning words and soothing phrases, anticipating customer needs, building reliability, customer feedback, keeping a stress log, and more. These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
Author: Tiffanie Kellog
Publisher:
ISBN: 9781539323419
Category :
Languages : en
Pages : 162
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Book Description
It you want to succeed in the business world, you have to be able to deliver a knockout presentation. Whether you are speaking to a huge, captive audience or targeting a pitch to a single individual, you must approach every presentation with one goal in mind: to mesmerize and engage your listeners so thoroughly that they cannot wait to hear more! In this book, we will explore how to Knock the Socks off Your Audience each and every time. Learn how to engage your audience, hold their attention, and deliver with power and passion that get results.In addition, there is one thing you must do in every single presentation you deliver, no matter who is listening. While most presenters forget to do this, once you know about this simple, powerful secret, you will be able to connect with any audience almost immediately!
Author: Dee Lindner
Publisher: Peter Pauper Press
ISBN: 9781593598983
Category : Friendship
Languages : en
Pages : 0
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Book Description
What's a little monkeying around among friends? In this celebration of friendship, sock monkey dolls spread cheer with their homemade smiles, and humor with their antics. Stuffed with character, these lovable little critters show with humor and pizzazz what we value most in our friendships-a certain "sole" connection filled with the magic of laughter and affection.
Author: Michael Dahl
Publisher: Capstone
ISBN: 1404857745
Category : Juvenile Nonfiction
Languages : en
Pages : 42
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Book Description
A collection of knock-knock jokes.
