Key Process Benchmarking for Continuous Improvement in Higher Education PDF Download
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Author: Robert Grisham Stewart
Publisher:
ISBN:
Category :
Languages : en
Pages : 208
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Book Description
Author: Robert Grisham Stewart
Publisher:
ISBN:
Category :
Languages : en
Pages : 208
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Book Description
Author: Tammy Jean Lee
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 244
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Book Description
Author: Jeffrey W. Alstete
Publisher: Jossey-Bass
ISBN:
Category : Education
Languages : en
Pages : 162
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Book Description
This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability faced by institutions of higher education and the development of benchmarking by the Xerox Corporation in the 1980s. The second chapter presents various definitions of benchmarking, an ongoing, systematic process for measuring and comparing the work processes of different organizations by bringing an external focus to internal activities and functions. An overview of benchmarking identifies a four-step benchmarking process model that includes (1) planning the study, (2) conducting the research, (3) analyzing the data, and (4) adapting the findings to the home institution. Four kinds of benchmarking are identified and discussed: internal, competitive, functional/industry, and generic. The third chapter reviews the current uses of benchmarking in higher education, as undertaken by such organizations as the National Association of College and University Business Offices; the Association for Continuing Higher Education, the Graduate Management Admission Council/Educational Benchmarking, Inc., and independent institutions. The final chapter gives detailed recommendations and outlines a procedure for institutions interested in undertaking a benchmarking study. (Contains approximately 115 references.) (PRW).
Author: Brent D. Ruben
Publisher: Routledge
ISBN: 1351293540
Category : Education
Languages : en
Pages : 302
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Book Description
The concept of quality in higher education is by no means a new one. By one set of definitions or another, colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then has the quality approach, developed and popularized in industry, and how increasingly applied in health care and government, receiving so much attention in higher education at this moment? What does this perspective add to the approaches to excellence with which they have long embraced?These are the two primary questions that this book seeks to address. Chapters and contributors include: "The New Productivity" by Peter F. Drucker; "World War n and the Quality Movement" by J. M. Juran; "The Quality Approach to Higher Education: Context of Concepts for Change" by Brent Ruben; "The Big Questions in Higher Education Today" by L. Edwin Coate; "An American Approach to Quality" by Marilyn R. Zuckerman and Lewis J. Hatala; "Quality hi Higher Education: Critical Issues in Definition and Assessment" by Brent Ruben; and "Ten Areas for Future Research in Total Quality Management" by A. Blanton Godfrey. The volume is graced with an opening essay by Francis L. Lawrence, president of Rutgers University.Higher education is in the public spotlight today due to the many challenges it now faces: rising tuition costs; frustration about a tight job market for graduates; calls for increased faculty productivity; concerns about political correctness; and criticisms regarding the use of grant and research funds, among others. Quality in Higher Education is a particularly timely book that will greatly benefit educators, university administrators, students, and sociologists, and all those who are interested in higher education today.
Author: National Research Council
Publisher: National Academies Press
ISBN: 0309181763
Category : Transportation
Languages : en
Pages : 52
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Book Description
In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.
Author: Fernando F. Padró
Publisher:
ISBN: 9781522577447
Category :
Languages : en
Pages : 0
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Book Description
Author: John R. Dew
Publisher: Praeger
ISBN:
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Continuous improvement is so important for leaders in higher education today because they find it now being embedded in the re-accreditation process for many accrediting associations.
Author: Ellen Earle Chaffe
Publisher: Jossey-Bass
ISBN:
Category : Education
Languages : en
Pages : 152
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Book Description
A look at TQM and higher education.
Author: California State University
Publisher:
ISBN:
Category : Benchmarking (Management)
Languages : en
Pages : 136
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Book Description
Author: B. Andersen
Publisher: Springer Science & Business Media
ISBN: 9780412735202
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.
