Author: William Jones
Publisher: Morgan Kaufmann
ISBN: 0080554156
Category : Language Arts & Disciplines
Languages : en
Pages : 447
Book Description
Keeping Found Things Found: The Study and Practice of Personal Information Management is the first comprehensive book on new 'favorite child' of R&D at Microsoft and elsewhere, personal information management (PIM). It provides a comprehensive overview of PIM as both a study and a practice of the activities people do, and need to be doing, so that information can work for them in their daily lives. It explores what good and better PIM looks like, and how to measure improvements. It presents key questions to consider when evaluating any new PIM informational tools or systems. This book is designed for R&D professionals in HCI, data mining and data management, information retrieval, and related areas, plus developers of tools and software that include PIM solutions. - Focuses exclusively on one of the most interesting and challenging problems in today's world - Explores what good and better PIM looks like, and how to measure improvements - Presents key questions to consider when evaluating any new PIM informational tools or systems
Keeping Found Things Found: The Study and Practice of Personal Information Management
Author: William Jones
Publisher: Morgan Kaufmann
ISBN: 0080554156
Category : Language Arts & Disciplines
Languages : en
Pages : 447
Book Description
Keeping Found Things Found: The Study and Practice of Personal Information Management is the first comprehensive book on new 'favorite child' of R&D at Microsoft and elsewhere, personal information management (PIM). It provides a comprehensive overview of PIM as both a study and a practice of the activities people do, and need to be doing, so that information can work for them in their daily lives. It explores what good and better PIM looks like, and how to measure improvements. It presents key questions to consider when evaluating any new PIM informational tools or systems. This book is designed for R&D professionals in HCI, data mining and data management, information retrieval, and related areas, plus developers of tools and software that include PIM solutions. - Focuses exclusively on one of the most interesting and challenging problems in today's world - Explores what good and better PIM looks like, and how to measure improvements - Presents key questions to consider when evaluating any new PIM informational tools or systems
Publisher: Morgan Kaufmann
ISBN: 0080554156
Category : Language Arts & Disciplines
Languages : en
Pages : 447
Book Description
Keeping Found Things Found: The Study and Practice of Personal Information Management is the first comprehensive book on new 'favorite child' of R&D at Microsoft and elsewhere, personal information management (PIM). It provides a comprehensive overview of PIM as both a study and a practice of the activities people do, and need to be doing, so that information can work for them in their daily lives. It explores what good and better PIM looks like, and how to measure improvements. It presents key questions to consider when evaluating any new PIM informational tools or systems. This book is designed for R&D professionals in HCI, data mining and data management, information retrieval, and related areas, plus developers of tools and software that include PIM solutions. - Focuses exclusively on one of the most interesting and challenging problems in today's world - Explores what good and better PIM looks like, and how to measure improvements - Presents key questions to consider when evaluating any new PIM informational tools or systems
Personal Information Management
Author: William P. Jones
Publisher: University of Washington Press
ISBN: 0295800682
Category : Computers
Languages : en
Pages : 340
Book Description
In an ideal world, everyone would always have the right information, in the right form, with the right context, right when they needed it. Unfortunately, we do not live in an ideal world. This book looks at how people in the real world currently manage to store and process the massive amounts of information that overload their senses and their systems, and discusses how tools can help bring these real information interactions closer to the ideal. Personal information management (PIM) is the study and practice of the activities people perform to acquire, organize, maintain, and retrieve information for everyday use. PIM is a growing area of interest as we all strive for better use of our limited personal resources of time, money, and energy, as well as greater workplace efficiency and productivity. Personal information is currently fragmented across electronic documents, email messages, paper documents, digital photographs, music, videos, instant messages, and so on. Each form of information is organized and used to complete different tasks and to fulfill disparate roles and responsibilities in an individual’s life. Existing PIM tools are partly responsible for this fragmentation. They can also be part of the solution that brings information together again. A major contribution of this book is its integrative treatment of PIM-related research. The book grows out of a workshop on PIM sponsored by the National Science Foundation, held in Seattle, Washington, in 2006. Scholars from major universities and researchers from companies such as Microsoft Research, Google, and IBM offer approaches to conceptual problems of information management. In doing so, they provide a framework for thinking about PIM as an area for future research and innovation.
Publisher: University of Washington Press
ISBN: 0295800682
Category : Computers
Languages : en
Pages : 340
Book Description
In an ideal world, everyone would always have the right information, in the right form, with the right context, right when they needed it. Unfortunately, we do not live in an ideal world. This book looks at how people in the real world currently manage to store and process the massive amounts of information that overload their senses and their systems, and discusses how tools can help bring these real information interactions closer to the ideal. Personal information management (PIM) is the study and practice of the activities people perform to acquire, organize, maintain, and retrieve information for everyday use. PIM is a growing area of interest as we all strive for better use of our limited personal resources of time, money, and energy, as well as greater workplace efficiency and productivity. Personal information is currently fragmented across electronic documents, email messages, paper documents, digital photographs, music, videos, instant messages, and so on. Each form of information is organized and used to complete different tasks and to fulfill disparate roles and responsibilities in an individual’s life. Existing PIM tools are partly responsible for this fragmentation. They can also be part of the solution that brings information together again. A major contribution of this book is its integrative treatment of PIM-related research. The book grows out of a workshop on PIM sponsored by the National Science Foundation, held in Seattle, Washington, in 2006. Scholars from major universities and researchers from companies such as Microsoft Research, Google, and IBM offer approaches to conceptual problems of information management. In doing so, they provide a framework for thinking about PIM as an area for future research and innovation.
Keeping Found Things Found
Author: William P. Jones
Publisher: Morgan Kaufmann
ISBN: 0123708664
Category : Computers
Languages : en
Pages : 427
Book Description
Personal Information Management (PIM) is attracting increased attention as an area of study in many fields in computer science and information management. In an ideal world, we have the right information at the right time, in the right place, in the right form, and of sufficient completeness and quality to perform the current activity. Tools and technologies help so that we spend less time with burdensome and error prone actions of information management (such as filing). We then have nore time to make creative, intelligent use of the information at hand in order to get things done. The result for us as individuals is better use of our resources of time, money, energy and attention. The results for organizations are better employee productivity and better team work in the near term, and more knowledgeable employees in the long term. This book provides a comprehensive overview of PIM, which refers to both the practice and the study of the activities people perform in order to acquire, organize, maintain, and retrieve information for everyday use. The introduction proves a high level overview of PIM and a sense of its many facets, and is followed by chapters on the basic challenges and fundamental findings- empirical research that relates to PIM and to basic PIM activities including finding, keeping, and m-level activities (maintenance and organization; management of access, privacy and security; manipulation and making sense of information. The book also includes chapters that review technologies, tools, and techniques that can assist people in their practice of PIM, and offers the basics in different appraoches to PIM support, including search tecnnology, indexing, etc. First book that focuses exclusively on one of the most interesting and challenging problems in data management and HCI today-personal information management. Explores what good and better PIM looks like, and how to measure improved PIM. Presents key problems and challenges in PIM, and most promising approaches in development.
Publisher: Morgan Kaufmann
ISBN: 0123708664
Category : Computers
Languages : en
Pages : 427
Book Description
Personal Information Management (PIM) is attracting increased attention as an area of study in many fields in computer science and information management. In an ideal world, we have the right information at the right time, in the right place, in the right form, and of sufficient completeness and quality to perform the current activity. Tools and technologies help so that we spend less time with burdensome and error prone actions of information management (such as filing). We then have nore time to make creative, intelligent use of the information at hand in order to get things done. The result for us as individuals is better use of our resources of time, money, energy and attention. The results for organizations are better employee productivity and better team work in the near term, and more knowledgeable employees in the long term. This book provides a comprehensive overview of PIM, which refers to both the practice and the study of the activities people perform in order to acquire, organize, maintain, and retrieve information for everyday use. The introduction proves a high level overview of PIM and a sense of its many facets, and is followed by chapters on the basic challenges and fundamental findings- empirical research that relates to PIM and to basic PIM activities including finding, keeping, and m-level activities (maintenance and organization; management of access, privacy and security; manipulation and making sense of information. The book also includes chapters that review technologies, tools, and techniques that can assist people in their practice of PIM, and offers the basics in different appraoches to PIM support, including search tecnnology, indexing, etc. First book that focuses exclusively on one of the most interesting and challenging problems in data management and HCI today-personal information management. Explores what good and better PIM looks like, and how to measure improved PIM. Presents key problems and challenges in PIM, and most promising approaches in development.
Annual Review of Information Science and Technology
Author: Information Today Inc
Publisher: Information Today, Inc.
ISBN: 9781573872423
Category : Computers
Languages : en
Pages : 632
Book Description
ARIST, published annually since 1966, is a landmark publication within the information science community. It surveys the landscape of information science and technology, providing an analytical, authoritative, and accessible overview of recent trends and significant developments. The range of topics varies considerably, reflecting the dynamism of the discipline and the diversity of theoretical and applied perspectives. While ARIST continues to cover key topics associated with "classical" information science (e.g., bibliometrics, information retrieval), editor Blaise Cronin is selectively expanding its footprint in an effort to connect information science more tightly with cognate academic and professional communities. Contents of Volume 40 (2006): SECTION I: Information and Society Chapter 1: The Micro- and Macroeconomics of Information, Sandra Braman Chapter 2: The Geographies of the Internet, Matthew Zook Chapter 3: Open Access, M. Carl Drott SECTION II: Technologies and Systems Chapter 4: TREC: An Overview, Donna K. Harman and Ellen M. Voorhees Chapter 5: Semantic Relations in Information Science, Christopher S. G. Khoo and Jin-Cheon Na Chapter 6: Intelligence and Security Informatics, Hsinchun Chen and Jennifer Xu SECTION III: Information Needs and Use Chapter 7: Information Behavior, Donald O. Case Chapter 8: Collaborative Information Seeking and Retrieval, Jonathan Foster Chapter 9: Information Failures in Health Care, Anu MacIntosh-Murray and Chun Wei Choo Chapter 10: Workplace Studies and Technological Change, Angela Cora Garcia, Mark E. Dawes, Mary Lou Kohne, Felicia Miller, and Stephan F. Groschwitz SECTION IV: Theoretical Perspectives Chapter 11: Information History, Alistair Black Chapter 12: Social Epistemology and Information Science, Don Fallis Chapter 13: Formal Concept Analysis in Information Science, Uta Priss.
Publisher: Information Today, Inc.
ISBN: 9781573872423
Category : Computers
Languages : en
Pages : 632
Book Description
ARIST, published annually since 1966, is a landmark publication within the information science community. It surveys the landscape of information science and technology, providing an analytical, authoritative, and accessible overview of recent trends and significant developments. The range of topics varies considerably, reflecting the dynamism of the discipline and the diversity of theoretical and applied perspectives. While ARIST continues to cover key topics associated with "classical" information science (e.g., bibliometrics, information retrieval), editor Blaise Cronin is selectively expanding its footprint in an effort to connect information science more tightly with cognate academic and professional communities. Contents of Volume 40 (2006): SECTION I: Information and Society Chapter 1: The Micro- and Macroeconomics of Information, Sandra Braman Chapter 2: The Geographies of the Internet, Matthew Zook Chapter 3: Open Access, M. Carl Drott SECTION II: Technologies and Systems Chapter 4: TREC: An Overview, Donna K. Harman and Ellen M. Voorhees Chapter 5: Semantic Relations in Information Science, Christopher S. G. Khoo and Jin-Cheon Na Chapter 6: Intelligence and Security Informatics, Hsinchun Chen and Jennifer Xu SECTION III: Information Needs and Use Chapter 7: Information Behavior, Donald O. Case Chapter 8: Collaborative Information Seeking and Retrieval, Jonathan Foster Chapter 9: Information Failures in Health Care, Anu MacIntosh-Murray and Chun Wei Choo Chapter 10: Workplace Studies and Technological Change, Angela Cora Garcia, Mark E. Dawes, Mary Lou Kohne, Felicia Miller, and Stephan F. Groschwitz SECTION IV: Theoretical Perspectives Chapter 11: Information History, Alistair Black Chapter 12: Social Epistemology and Information Science, Don Fallis Chapter 13: Formal Concept Analysis in Information Science, Uta Priss.
Personal Information Management
Author: William P Jones
Publisher: University of Washington Press
ISBN: 9780295987378
Category : Business & Economics
Languages : en
Pages : 348
Book Description
PIM refers to both the practice and the study of the activities people perform to acquire, organize, maintain, and retrieve information for everyday use. This book's approach and major contribution to the field is the integrative treatment of PIM-related research. Growing out of a workshop sponsored by the National Science Foundation, it brings together scholars from major universities and researchers from companies such as Microsoft Research, Google, and IBM.
Publisher: University of Washington Press
ISBN: 9780295987378
Category : Business & Economics
Languages : en
Pages : 348
Book Description
PIM refers to both the practice and the study of the activities people perform to acquire, organize, maintain, and retrieve information for everyday use. This book's approach and major contribution to the field is the integrative treatment of PIM-related research. Growing out of a workshop sponsored by the National Science Foundation, it brings together scholars from major universities and researchers from companies such as Microsoft Research, Google, and IBM.
The Future of Personal Information Management, Part I
Author: William Jones
Publisher: Morgan & Claypool Publishers
ISBN: 1598299352
Category : Computers
Languages : en
Pages : 128
Book Description
We are well into a second age of digital information. Our information is moving from the desktop to the laptop to the "palmtop" and up into an amorphous cloud on the Web. How can one manage both the challenges and opportunities of this new world of digital information? What does the future hold? This book provides an important update on the rapidly expanding field of personal information management (PIM). Part I (Always and Forever) introduces the essentials of PIM. Information is personal for many reasons. It's the information on our hard drives we couldn't bear to lose. It's the information about us that we don't want to share. It's the distracting information demanding our attention even as we try to do something else. It's the information we don't know about but need to. Through PIM, we control personal information. We integrate information into our lives in useful ways. We make it "ours." With basics established, Part I proceeds to explore a critical interplay between personal information "always" at hand through mobile devices and "forever" on the Web. How does information stay "ours" in such a world? Part II (Building Places of Our Own for Digital Information) will be available in the Summer of 2012, and will consist of the following chapters: Chapter 5. Technologies to eliminate PIM?: We have seen astonishing advances in the technologies of information management -- in particular, to aid in the storing, structuring and searching of information. These technologies will certainly change the way we do PIM; will they eliminate the need for PIM altogether? Chapter 6. GIM and the social fabric of PIM: We don't (and shouldn't) manage our information in isolation. Group information management (GIM) -- especially the kind practiced more informally in households and smaller project teams -- goes hand in glove with good PIM. Chapter 7. PIM by design: Methodologies, principles, questions and considerations as we seek to understand PIM better and to build PIM into our tools, techniques and training. Chapter 8. To each of us, our own.: Just as we must each be a student of our own practice of PIM, we must also be a designer of this practice. This concluding chapter looks at tips, traps and tradeoffs as we work to build a practice of PIM and "places" of our own for personal information. Table of Contents: A New Age of Information / The Basics of PIM / Our Information, Always at Hand / Our Information, Forever on the Web
Publisher: Morgan & Claypool Publishers
ISBN: 1598299352
Category : Computers
Languages : en
Pages : 128
Book Description
We are well into a second age of digital information. Our information is moving from the desktop to the laptop to the "palmtop" and up into an amorphous cloud on the Web. How can one manage both the challenges and opportunities of this new world of digital information? What does the future hold? This book provides an important update on the rapidly expanding field of personal information management (PIM). Part I (Always and Forever) introduces the essentials of PIM. Information is personal for many reasons. It's the information on our hard drives we couldn't bear to lose. It's the information about us that we don't want to share. It's the distracting information demanding our attention even as we try to do something else. It's the information we don't know about but need to. Through PIM, we control personal information. We integrate information into our lives in useful ways. We make it "ours." With basics established, Part I proceeds to explore a critical interplay between personal information "always" at hand through mobile devices and "forever" on the Web. How does information stay "ours" in such a world? Part II (Building Places of Our Own for Digital Information) will be available in the Summer of 2012, and will consist of the following chapters: Chapter 5. Technologies to eliminate PIM?: We have seen astonishing advances in the technologies of information management -- in particular, to aid in the storing, structuring and searching of information. These technologies will certainly change the way we do PIM; will they eliminate the need for PIM altogether? Chapter 6. GIM and the social fabric of PIM: We don't (and shouldn't) manage our information in isolation. Group information management (GIM) -- especially the kind practiced more informally in households and smaller project teams -- goes hand in glove with good PIM. Chapter 7. PIM by design: Methodologies, principles, questions and considerations as we seek to understand PIM better and to build PIM into our tools, techniques and training. Chapter 8. To each of us, our own.: Just as we must each be a student of our own practice of PIM, we must also be a designer of this practice. This concluding chapter looks at tips, traps and tradeoffs as we work to build a practice of PIM and "places" of our own for personal information. Table of Contents: A New Age of Information / The Basics of PIM / Our Information, Always at Hand / Our Information, Forever on the Web
Human Interface and the Management of Information
Author: Sakae Yamamoto
Publisher: Springer
ISBN: 3642392091
Category : Computers
Languages : en
Pages : 713
Book Description
The three-volume set LNCS 8016, 8017, and 8018 constitutes the refereed proceedings of the 15th International Conference on Human-Computer Interaction, HCII 2013, held in Las Vegas, NV, USA in July 2013. The total of 1666 papers and 303 posters presented at the HCII 2013 conferences was carefully reviewed and selected from 5210 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. This volume contains papers in the thematic area of human interface and the management of Information, addressing the following major topics: interacting with information, information searching, browsing and structuring, design and development methods and tools for interactive systems and services, personalized information and interaction, cognitive and emotional aspects of interacting with information.
Publisher: Springer
ISBN: 3642392091
Category : Computers
Languages : en
Pages : 713
Book Description
The three-volume set LNCS 8016, 8017, and 8018 constitutes the refereed proceedings of the 15th International Conference on Human-Computer Interaction, HCII 2013, held in Las Vegas, NV, USA in July 2013. The total of 1666 papers and 303 posters presented at the HCII 2013 conferences was carefully reviewed and selected from 5210 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. This volume contains papers in the thematic area of human interface and the management of Information, addressing the following major topics: interacting with information, information searching, browsing and structuring, design and development methods and tools for interactive systems and services, personalized information and interaction, cognitive and emotional aspects of interacting with information.
The Science of Managing Our Digital Stuff
Author: Ofer Bergman
Publisher: MIT Press
ISBN: 0262336286
Category : Language Arts & Disciplines
Languages : en
Pages : 291
Book Description
Why we organize our personal digital data the way we do and how design of new PIM systems can help us manage our information more efficiently. Each of us has an ever-growing collection of personal digital data: documents, photographs, PowerPoint presentations, videos, music, emails and texts sent and received. To access any of this, we have to find it. The ease (or difficulty) of finding something depends on how we organize our digital stuff. In this book, personal information management (PIM) experts Ofer Bergman and Steve Whittaker explain why we organize our personal digital data the way we do and how the design of new PIM systems can help us manage our collections more efficiently. Bergman and Whittaker report that many of us use hierarchical folders for our personal digital organizing. Critics of this method point out that information is hidden from sight in folders that are often within other folders so that we have to remember the exact location of information to access it. Because of this, information scientists suggest other methods: search, more flexible than navigating folders; tags, which allow multiple categorizations; and group information management. Yet Bergman and Whittaker have found in their pioneering PIM research that these other methods that work best for public information management don't work as well for personal information management. Bergman and Whittaker describe personal information collection as curation: we preserve and organize this data to ensure our future access to it. Unlike other information management fields, in PIM the same user organizes and retrieves the information. After explaining the cognitive and psychological reasons that so many prefer folders, Bergman and Whittaker propose the user-subjective approach to PIM, which does not replace folder hierarchies but exploits these unique characteristics of PIM.
Publisher: MIT Press
ISBN: 0262336286
Category : Language Arts & Disciplines
Languages : en
Pages : 291
Book Description
Why we organize our personal digital data the way we do and how design of new PIM systems can help us manage our information more efficiently. Each of us has an ever-growing collection of personal digital data: documents, photographs, PowerPoint presentations, videos, music, emails and texts sent and received. To access any of this, we have to find it. The ease (or difficulty) of finding something depends on how we organize our digital stuff. In this book, personal information management (PIM) experts Ofer Bergman and Steve Whittaker explain why we organize our personal digital data the way we do and how the design of new PIM systems can help us manage our collections more efficiently. Bergman and Whittaker report that many of us use hierarchical folders for our personal digital organizing. Critics of this method point out that information is hidden from sight in folders that are often within other folders so that we have to remember the exact location of information to access it. Because of this, information scientists suggest other methods: search, more flexible than navigating folders; tags, which allow multiple categorizations; and group information management. Yet Bergman and Whittaker have found in their pioneering PIM research that these other methods that work best for public information management don't work as well for personal information management. Bergman and Whittaker describe personal information collection as curation: we preserve and organize this data to ensure our future access to it. Unlike other information management fields, in PIM the same user organizes and retrieves the information. After explaining the cognitive and psychological reasons that so many prefer folders, Bergman and Whittaker propose the user-subjective approach to PIM, which does not replace folder hierarchies but exploits these unique characteristics of PIM.
Worldwide Commonalities and Challenges in Information Literacy Research and Practice
Author: Serap Kurbanoglu
Publisher: Springer
ISBN: 3319039199
Category : Education
Languages : en
Pages : 686
Book Description
This book constitutes the refereed proceedings of the European Conference on Information Literacy, ECIL 2013, held in Istanbul Turkey, in October 2013. The 73 revised full papers presented together with two keynotes, 9 invited papers and four doctoral papers were carefully reviewed and selected from 236 submissions. The papers are organized in topical sections on overview and research; policies and strategies; theoretical framework; related concepts; citizenship and digital divide; disadvantaged groups; information literacy for the workplace and daily life; information literacy in Europe; different approaches to information literacy; teaching and learning information literacy; information literacy instruction; assessment of information literacy; information literacy and K-12; information literacy and higher education; information literacy skills of LIS students; librarians, libraries and ethics.
Publisher: Springer
ISBN: 3319039199
Category : Education
Languages : en
Pages : 686
Book Description
This book constitutes the refereed proceedings of the European Conference on Information Literacy, ECIL 2013, held in Istanbul Turkey, in October 2013. The 73 revised full papers presented together with two keynotes, 9 invited papers and four doctoral papers were carefully reviewed and selected from 236 submissions. The papers are organized in topical sections on overview and research; policies and strategies; theoretical framework; related concepts; citizenship and digital divide; disadvantaged groups; information literacy for the workplace and daily life; information literacy in Europe; different approaches to information literacy; teaching and learning information literacy; information literacy instruction; assessment of information literacy; information literacy and K-12; information literacy and higher education; information literacy skills of LIS students; librarians, libraries and ethics.
Human Interface and the Management of Information. Information and Knowledge Design
Author: Sakae Yamamoto
Publisher: Springer
ISBN: 3319206125
Category : Computers
Languages : en
Pages : 707
Book Description
The two-volume set LNCS 9172 and 9173 constitutes the refereed proceedings of the Human Interface and the Management of Information thematic track, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, held in Los Angeles, CA, USA, in August 2015, jointly with 15 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferences were carefully reviewed and selected from 4843 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. This volume contains papers addressing the following major topics: information visualization; information presentation; knowledge management; haptic, tactile and multimodal interaction; service design and management; user studies.
Publisher: Springer
ISBN: 3319206125
Category : Computers
Languages : en
Pages : 707
Book Description
The two-volume set LNCS 9172 and 9173 constitutes the refereed proceedings of the Human Interface and the Management of Information thematic track, held as part of the 17th International Conference on Human-Computer Interaction, HCII 2015, held in Los Angeles, CA, USA, in August 2015, jointly with 15 other thematically similar conferences. The total of 1462 papers and 246 posters presented at the HCII 2015 conferences were carefully reviewed and selected from 4843 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of human-computer interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. This volume contains papers addressing the following major topics: information visualization; information presentation; knowledge management; haptic, tactile and multimodal interaction; service design and management; user studies.