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Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
ISBN: 1491903783
Category : Business & Economics
Languages : en
Pages : 232
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Book Description
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
ISBN: 1491903783
Category : Business & Economics
Languages : en
Pages : 232
Get Book Here
Book Description
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author: Natalie Guenther
Publisher: Anam Cara Books LLC
ISBN: 9780988866843
Category :
Languages : en
Pages : 110
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Book Description
The girlfriends from It's Really 10 Months are back with more hilarious and heartwarming stories about pregnancy, labor and delivery. Welcome to the club of parenthood, however the heck you got here. We promise to make you laugh and give you that much needed break in the middle of all the crazy. We have partnered with the most talented bunch of moms and dads to bring you the best, the funniest, and the most outrageous stories to get you from girth to birth. Are you having strange cravings? Have you asked yourself what in the hell is happening to my body? Have strangers touched your belly? If you've answered yes to any of these questions then this is the book for you! Prop up your cankles, grab a bowl of your favorite ice cream covered in olives and have a laugh with our crew. Things are about to get real. The Contributors: Susanne Kerns - Carrie Groves - Alessandra Macaluso - Holly Rust - Julia Goddard - Lynn Adams - Kathryn Leehane - Ashli Brehm - Richard Black - Teri Biebel - Bethany Meyer - Lea Grover - Chris Smyrl - Sarah Bregel - Emily Ballard - Meredith Napolitano - Christina Antus - Amy Hunter - Mary Widdicks - Jessica Azar - Melissa Charles - Lisa René LeClair - Sarah Cottrell - Sharon Buckley - Kate Parlin - Chris Dean - Lucia Paul - Cate Pedersen - Megan Traub Woolsey - Alice Gomstyn - Amanda Mushro - Megan Steusloff
Author: Peter Mendelsund
Publisher: Farrar, Straus and Giroux
ISBN: 0374600430
Category : Fiction
Languages : en
Pages : 198
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Book Description
Enter the world of the Delivery Boy, who must peddle his way to 5-star customer ratings—and, perhaps, freedom—in novelist and graphic designer Peter Mendelsund’s The Delivery. Countries go wrong, sometimes, and sometimes the luckier citizens of those countries have a chance to escape and seek refuge in another country—a country that might itself be in the process of going wrong. In the bustling indifference of an unnamed city, one such citizen finds himself trapped working for a company that makes its money dispatching an army of undocumented refugees to bring the well-off men and women of this confounding metropolis their dinners. Whatever he might have been at home, this citizen is now a Delivery Boy: member of a new and invisible working class, pedaling his power-assist bike through traffic hoping for a decent tip and a five star rating. He is decidedly a Delivery Boy; sometimes he even feels like a Delivery Baby; certainly he's not yet a Delivery Man, though he'll have to "man-up" if he wants to impress N.—the aloof dispatcher who sends him his orders and helps him with his English. Can our hero avoid the wrath of his Supervisor, get the girl, and escape his indentured servitude? Can someone in his predicament ever get a happy ending? Who gets to decide? And who's telling this story, anyway? Harrowing and hilarious, The Delivery is a fable for and about our times: an exploration of the ways language and commerce unites and isolates every one of us, native and immigrant both.
Author: A. C. Bloomfield Spalding
Publisher:
ISBN:
Category : Oratory
Languages : en
Pages : 252
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Book Description
Author: United States. Congress. Senate. Committee on Agriculture and Forestry
Publisher:
ISBN:
Category : Cotton trade
Languages : en
Pages : 660
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Book Description
Author: Zachary Levenson
Publisher: Oxford University Press
ISBN: 019762927X
Category : Social Science
Languages : en
Pages : 297
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Book Description
A sweeping historical and political analysis with detailed ethnographic fieldwork of the politics of everyday life in postcolonial Africa. In post-apartheid South Africa, nearly a fifth of the urban population lives in shacks. Unable to wait any longer for government housing, people occupy land, typically seeking to fly under the state's radar. Yet in most cases, occupiers wind up in dialogue with the state. In Delivery as Dispossession, Zachary Levenson follows this journey from avoidance to incorporation, explaining how the post-apartheid Constitution shifts squatters' struggles onto the judicial register. Providing a comparative ethnographic account of two land occupations in Cape Town and highlighting occupiers' struggles, Levenson further demonstrates why it is that housing officials seek the eviction of all new occupations: they view these unsanctioned settlements as a threat to the order they believe is required for delivery. Yet in evicting occupiers, he argues, they reproduce the problem anew, with subsequent rounds of land occupation as the inevitable consequence. Offering a unique framework for thinking about local states, this book proposes a novel theory of the state that will change the way ethnographers think about politics.
Author: P.G. Bell
Publisher: Usborne Publishing Ltd
ISBN: 1474997686
Category : Juvenile Fiction
Languages : en
Pages : 295
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Book Description
All aboard for the rip-roaring final book in the bestselling Train to Impossible Places Adventures, with magic at every stop. From the award-winning P.G. Bell, with dazzling illustrations from Flavia Sorrentino, join Suzy on this magical adventure, where the journey will never, ever take you where you expect it to. When the Impossible Postal Express magically arrives to collect Suzy, she sets off on her most difficult delivery yet. A mysterious talking book is stealing words and causing chaos across the whole of the Impossible Places! The book must be returned to a city that's been lost for thousands of years. But without a map to get there, Suzy and Wilmot's journey plunges them into grave danger, deep beneath the ocean. And with time running out, it might not just be the knowledge in the Impossible Places that is lost for ever - Suzy and Wilmot could be too... "Delivers epic magic and adventure by the train-load." Sibéal Pounder
Author: AnnaLisa Meyboom
Publisher: Routledge
ISBN: 1351134019
Category : Architecture
Languages : en
Pages : 280
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Book Description
Since the industrial revolution, innovations in transportation technology have continued to re-shape the spatial organization and temporal occupation of the built environment. Today, autonomous vehicles (AVs, also referred to as self-driving cars) represent the next disruptive innovation in mobility, with particularly profound impacts for cities. At a moment of the fast-paced development of AVs by auto-making companies around the world, policymakers, planners, and designers need to anticipate and address the many questions concerning the impacts of this new technology on urbanism and society at large. Conceived as a speculative atlas –a roadmap to unknown territories– this book presents a series of drawings and text that unpack the potential impacts of AVs on scales ranging from the metropolis to the street. The work is both grounded in a study of the history of urban transportation and current trajectories of technological innovation, and informed by an open-ended attitude of future envisioning and design. Through the drawings and essays, Driverless Urban Futures invites readers into a debate of how our future infrastructure could benefit all members of the public and levels of society.
Author: Brad Powell
Publisher: Thomas Nelson
ISBN: 1418552690
Category : Religion
Languages : en
Pages : 321
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Book Description
The church is the hope of the world when it's working right...and therein lies the problem. Most aren't. This has led both Christians and non-Christians to give up on the church entirely; it has led many others to give up on all existing churches-and maybe even start new ones. But all church can and should be transitioned to a new life. A church is never beyond hope. This book will provide principles and practices that can lead to a resurrection of any church, in any setting. It will provide the inspiration and information needed to lead a church successfully through the necessary changes of tradition and culture without compromising God's timeless truth. When this happens, the church will once again be what God intended...the hope of the world.
Author: Garr Reynolds
Publisher: Pearson Education
ISBN: 0321601890
Category : Business & Economics
Languages : en
Pages : 316
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Book Description
FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.
