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Author: John Carona
Publisher: Greenleaf Book Group
ISBN: 1626344639
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
How can your organization get Five Star reviews, from clients and employees? In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. In his second book, In the Common Interest II: Embracing Five Star Customer Service, Carona shares the secrets of his success for those in the community management industry and any leader interested in the “how” of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships. Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa’s mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a “Service in Action” case study, and self-assessment questions that readers can use to guide their own organizational development. You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
Author: John Carona
Publisher: Greenleaf Book Group
ISBN: 1626344639
Category : Business & Economics
Languages : en
Pages : 274
Get Book Here
Book Description
How can your organization get Five Star reviews, from clients and employees? In 1979 John Carona founded Associa, a community association management company, with only one client. Under his leadership, Associa has evolved into the largest and most successful management company in North America. In his second book, In the Common Interest II: Embracing Five Star Customer Service, Carona shares the secrets of his success for those in the community management industry and any leader interested in the “how” of building a successful service business. Customer service is at the heart of his philosophy, guiding his employees in every action, communication, process, and relationship. It permeates every aspect of his company, from employee culture to client relationships. Carona does not brag about his success; he genuinely wants to help others create their own successes. He shares the details of his approach: Associa’s mission statement, four pillars, and five core values, as the tools for implementing his Five Star Customer Service Model. Each chapter includes easy-to-understand explanations of these tenets, a “Service in Action” case study, and self-assessment questions that readers can use to guide their own organizational development. You will walk away with a thorough understanding of the importance of customer service and how to implement similar policies and practices to help your own organization be the best it can be.
Author: Wayne S. Hyatt
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 688
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Book Description
This second edition of the pioneering Hyatt and French Community Association Law coursebook is an ideal vehicle for introducing students to this increasingly important subject. From housing just 2 million Americans in 1970, common interest communities had grown to house 57 million, or 19% of the American population, by 2006. Community associations, which manage these communities, bear similarities to not-for-profit corporations, municipal governments, and trusts, but are different. The evolving body of community association law draws from all these fields but reflects the unique character and needs of common interest communities. Reflecting the expertise of its authors, the book combines academic rigor and practical knowledge. Primary materials include important cases, statutes (including proposed revisions to UCIOA), the Restatement (Third) of Property, Servitudes, and references to the growing body of literature on gated communities, co-housing developments, private governments, and other property regimes used to avoid the tragedy of the commons in groups that hold common property.
Author: American Bar Association. House of Delegates
Publisher: American Bar Association
ISBN: 9781590318737
Category : Law
Languages : en
Pages : 216
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Book Description
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author: Gloria Ladson-Billings
Publisher: Teachers College Press
ISBN: 0807774332
Category : Education
Languages : en
Pages : 274
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Book Description
Acclaimed African American scholar and teacher educator Gloria Ladson-Billings examines the field of teacher education through the accomplishments and contributions of well-known African American teacher educators—Lisa Delpit, Carl Grant, Jacqueline Jordan Irvine, Geneva Gay, Cherry McGee Banks, William Tate, and Joyce King. Using in-depth interviews and storytelling, Ladson-Billings depicts deeply personal portraits of these scholars’ experiences to confront race and racism, not only theoretically, but within their everyday professional lives in “the Big House” of the academy. Ladson-Billings gives these portraits even greater resonance and meaning by pairing these teacher educators with historical figures—such as Harriet Tubman, Nat Turner, and Charlotte Forten—whose contributions to the struggle for social justice are a wellspring of hope and courage to all educators, and a tribute to African Americans whose political, scientific, and spiritual efforts made life better for us all. This compelling book is important reading for all educators who want to transform teacher education for the better. “The American Association of Colleges for Teacher Education is enthused and excited about Ladson-Billings’s dynamic and provoking scholarship. Its focus on outstanding African American teacher educators is a major contribution to teacher education literature. This cutting-edge research is likely to prompt some of the best of unconventional teacher education thought.” —David G. Imig, President and CEO, American Association of Colleges for Teacher Education “In this moving and original book, Gloria Ladson-Billings offers complex insights about the politics of scholarship, the experiences of scholars of color in universities, and the larger enterprise of teaching and teacher education for social justice.” —Marilyn Cochran-Smith, Lynch School of Education, Boston College and President of the American Educational Research Association (AERA) for 2004–05.
Author: William Davies
Publisher: SAGE
ISBN: 152641161X
Category : Social Science
Languages : en
Pages : 249
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Book Description
Brilliant...explains how the rhetoric of competition has invaded almost every domain of our existence." —Evgeny Morozov, author of To Save Everything, Click Here" "In this fascinating book Davies inverts the conventional neoliberal practice of treating politics as if it were mere epiphenomenon of market theory, demonstrating that their version of economics is far better understood as the pursuit of politics by other means." —Professor Philip Mirowski, University of Notre Dame "A sparkling, original, and provocative analysis of neoliberalism. It offers a distinctive account of the diverse, sometimes contradictory, conventions and justifications that lend authority to the extension of the spirit of competitiveness to all spheres of social life...This book breaks new ground, offers new modes of critique, and points to post-neoliberal futures." —Professor Bob Jessop, University of Lancaster Since its intellectual inception in the 1930s and its political emergence in the 1970s, neo-liberalism has sought to disenchant politics by replacing it with economics. This agenda-setting text examines the efforts and failures of economic experts to make government and public life amenable to measurement, and to re-model society and state in terms of competition. In particular, it explores the practical use of economic techniques and conventions by policy-makers, politicians, regulators and judges and how these practices are being adapted to the perceived failings of the neoliberal model. By picking apart the defining contradiction that arises from the conflation of economics and politics, this book asks: to what extent can economics provide government legitimacy? Now with a new preface from the author and a foreword by Aditya Chakrabortty.
Author: Julien Chaisse
Publisher: Cambridge University Press
ISBN: 1316737799
Category : Law
Languages : en
Pages : 445
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Book Description
Drinking water and wastewater services must be provided to many sectors of a nation's economy, including its industrial, commercial, and residential sectors. This forms the scope of the water industry's activities and it explains why the privatization of water sanitation and water services has become a huge market and a much-debated issue in a number of jurisdictions. Historically the water industry has been run as a public service which is owned by the local or national government; however, recent trends suggest that the role of the private sector is increasing. The growing economic interests concerning water and wastewater services are generating a tension with the recent recognition of the human right to water and sanitation. This tension between human right and economic rules is the focus of this book, which reviews all the international rules that form the regulation of global water services.
Author: Elizabeth A. Laugeson
Publisher: Routledge
ISBN: 113524068X
Category : Education
Languages : en
Pages : 444
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Book Description
Social Skills for Teenagers With Developmental and Autism Spectrum Disorders uses discussion, handouts, tips and activities to walk parents and therapists through a step-by-step program that has brought proven results for teens trying to make friends.
Author: Basedow
Publisher: Kluwer Law International B.V.
ISBN: 9041131744
Category : Law
Languages : en
Pages : 370
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Book Description
During the last decade the European Commission has progressively adopted what is called a andmore economic approachand toward competition policy. This approach, which draws on U.S. antitrust policy, puts greater emphasis on possible welfare effects of business practices and is less concerned with competitive market structures. Under this school of thought concentration cannot be said to impede effective competition to the extent that efficiency gains outweigh market distortions. In order to stimulate the debate on this basic reorientation, in January 2009 the Max Planck Institute for Comparative and International Private Law at Hamburg convened economists, legal scholars, and practitioners for an exchange of views on these andnewand methodological foundations of EU competition policy and competition law. Two especially controversial elements were chosen for in-depth discussion: the prohibition of abuses of dominant positions and the review of State aid. This book reproduces fourteen papers from this conference, representing the considered views of prominent European lawyers, economists, academics, policymakers, and enforcement officials in the competition field on matters such as: the objectives of EU competition law; the current enforcement guidelines of the EU Commission regarding Article 102 TFEU and? measuring market power; abusive low pricing strategies; the economics of competition law enforcemennt; recent developments in EU State aid law; economic justifications for State aid. A critical assessment of the Commissionands State aid action plan by the German Monopolies Commission is appended in English. Applying law and economics theory to competition law, this book shows that the andmore economicand approach is exerting a considerable impact on various sectors of competition law. The authors clearly demonstrate the progress that can be made when lawyers and economists take notice of and respect the characteristics of each otherands discipline. Moreover, the authors show how new insights of economic theory may be integrated into the relevant legal analysis. The book will therefore be appreciated by academics, practitioners, and officials representing both fields.
Author: Isaac Fletcher Redfield
Publisher:
ISBN:
Category : Railroad law
Languages : en
Pages : 932
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Book Description
Author: George Joseph Bell
Publisher:
ISBN:
Category :
Languages : en
Pages : 942
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Book Description
