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Author: Micah Solomon
Publisher: HarperCollins Leadership
ISBN: 1400214939
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Author: Micah Solomon
Publisher: HarperCollins Leadership
ISBN: 1400214939
Category : Business & Economics
Languages : en
Pages : 241
Get Book Here
Book Description
The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries. In Ignore Your Customers (and They'll Go Away), you will find: Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within your company. A dive into one of the hottest topics in business today: company culture, specifically how to build and sustain a customer-centric company culture. Case studies and anecdotes from the great customer-centric companies of our time. Each chapter concludes with a Business Reading Group Guide and a point-by-point summary to maximize your memory retention and make every insight actionable. Drawing on a wealth of stories assembled from today's most innovative and successful companies including Amazon, USAA, The Ritz-Carlton Hotel Company, Nordstrom, MOD Pizza, and more, Solomon reveals what it takes to turn an average customer interaction into one that drives customer engagement and lifelong loyalty.
Author: Sheldon Dov Sydney
Publisher:
ISBN:
Category : Family & Relationships
Languages : en
Pages : 138
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Book Description
Discusses anatomy, therapy, and peridontal maintenance, as well as the history of periodontal disorders and the most frequently asked questions about gum disease and dental implants.
Author: Sheldon Dov Sydney
Publisher: Graphic Arts Center Publishing
ISBN:
Category : Medical
Languages : en
Pages : 136
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Book Description
Author: Sue Dawson
Publisher: Xlibris Corporation
ISBN: 1664107444
Category : Fiction
Languages : en
Pages : 301
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Book Description
Retirement - is it a wasteland or a wonderland? Ruth, Trudy and some other baby-boomers they meet along the way, are about to find out. Drawn together by a love of music, they form a ukulele band which takes them on a journey far beyond their original intention of giving free concerts in nursing homes. They face challenges common to their age group but this feel-good fiction is designed to put a smile on the reader’s face. Set in Auckland, New Zealand, its message is universal; that there is life after hanging up one’s work boots.
Author: W. Edward Harris
Publisher:
ISBN: 9780963886453
Category : Self-Help
Languages : en
Pages : 116
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Book Description
Author: Tananarive Due
Publisher: Harper Collins
ISBN: 0062120611
Category : Fiction
Languages : en
Pages : 356
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Book Description
"An eerie epic. I loved this novel." -- Stephen King The award-winning master of horror, acclaimed author, screenwriter, and scholar Tananarive Due’s classic African Immortals series starts with an electrifying piece of dark fantasy, My Soul to Keep. When Jessica marries David, he is everything she wants in a family man: brilliant, attentive, ever youthful. Yet she still feels something about him is just out of reach. Soon, as people close to Jessica begin to meet violent, mysterious deaths, David makes an unimaginable confession: More than 400 years ago, he and other members of an Ethiopian sect traded their humanity so they would never die, a secret he must protect at any cost. Now, his immortal brethren have decided David must return and leave his family in Miami. Instead, David vows to invoke a forbidden ritual to keep Jessica and his daughter with him forever. Harrowing, engrossing and skillfully rendered, My Soul to Keep traps Jessica between the desperation of immortals who want to rob her of her life and a husband who wants to rob her of her soul. With deft plotting and an unforgettable climax, this tour de force that Stephen King called 'An eerie epic' is sure to win Due a legion of new fans.
Author: Phil Vischer
Publisher: Thomas Nelson Inc
ISBN: 1595551220
Category : Biography & Autobiography
Languages : en
Pages : 273
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Book Description
This is a story of dreaming big and working hard, of spectacular success and breathtaking failure, of shouted questions, and, at long last, whispered answers. With trademark wit and heart, Phil Vischer shares how God can use the death of a dream to point us toward true success. Larry. Bob. Archibald. These VeggieTales stars are the most famous vegetables you'll ever eat. Oops, meet. Their antics are known around the world. But so much of the VeggieTales story hasn't been told. In Me, Myself, and Bob, Phil Vischer, founder of Big Idea and creator of VeggieTales, gives a behind-the-scenes look at his not-so-funny journey with the loveable veggies. From famed creator to bankrupt dreamer, Vischer shares his story of trial and ultimate triumph as God inspired him with one big idea after another.
Author: Maddy Hunter
Publisher: Llewellyn Worldwide
ISBN: 0738744271
Category : Fiction
Languages : en
Pages : 236
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Book Description
It's Oktoberfest and the globetrotting Iowa seniors are sharing their Sounds of Music adventure with several oompah bands whose dream of performing in a famous German beer hall is about to be realized. But when a deadly relic from wartime Munich rains disaster on the group, their dreams are shattered—until an unlikely guest offers them new hope. The tour hits a sour note when tragedy strikes a guest who knew the musicians' most guarded secrets. Was the death an unfortunate accident or something more sinister? As the group travels from the beer tents of Munich to the fairytale castle of Mad King Ludwig, Emily strives to restore harmony. But with the situation escalating out of control, could the gang be looking at a terrible end to their German interlude?
Author: Brian Halvorsen Bds Lds Rcs
Publisher: iUniverse
ISBN: 9781450200707
Category : Medical
Languages : en
Pages :
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Book Description
Good teeth are vital in so many ways, but only fifty percent of the population in the United Kingdom visit the dentist on a regular basis and most rank dental care low on a list of spending priorities. In Great Teeth for Life: The Secret to a Lifetime of Good Dental Health, a holistic dentist shares a comprehensive approach to preventive dentistry that makes the whole person healthier, ultimately creating great teeth. Dr. Brian Halvorsen has been a holistic dental practitioner in Buckinghamshire, England, for over thirty years and explains a holistic approach to dental care that focuses on nutrition and healthy eating that will help remove toxins from the body, decrease thinning enamel, and ensure the dental health of the next generation. Dr. Halvorsen specifically teaches others how to: Recognize the signs of gum disease Brush and floss teeth properly Identify the stressors that cause disease Plan a healthy diet Choose supplements that will improve gum health Great Teeth for Life: The Secret to a Lifetime of Good Dental Health provides practical information for dental patients who want to avoid the pain and suffering that often accompanies poor teeth and improve their whole body health in the process.
Author: David Murrow
Publisher: Thomas Nelson Inc
ISBN: 078523215X
Category : Religion
Languages : en
Pages : 258
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Book Description
Christianity is the only world religion with a chronic shortage of men. David Murrow identifies the barriers to male participation, and explains why it's so hard to motivate the men who do go to church. Then, he takes you inside several fast-growing congregations that are winning the hearts of men and boys. "Church is boring." "It's irrelevant." "It's full of hypocrites." You've heard the excuses --now learn the real reasons men and boys are fleeing churches of every kind, all over the world. Christianity is the only world religion with a chronic shortage of men. David Murrow identifies the barriers to male participation, and explains why it's so hard to motivate the men who do go to church. Then, he takes you inside several fast-growing congregations that are winning the hearts of men and boys. The first release of Why Men Hate Going to Church sold more than 125,000 copies and was published in multiple languages. This edition is completely revised, reorganized, and rewritten, with more than 70 percent new content. Why Men Hate Going to Church does not call men back to church--it calls the church back to men.
