Identifying Requirements for Effective Human-Automation Teamwork PDF Download
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Languages : en
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Previous studies have shown that poorly designed human-automation collaboration, such as poorly designed communication protocols, often leads to problems for the human operators, such as: lack of vigilance, complacency, and loss of skills. These problems often lead to suboptimal system performance. To address this situation, a considerable amount of research has been conducted to improve human-automation collaboration and to make automation function better as a "team player." Much of this research is based on an understanding of what it means to be a good team player from the perspective of a human team. However, the research is often based on a simplified view of human teams and teamwork. In this study, we sought to better understand the capabilities and limitations of automation from the standpoint of human teams. We first examined human teams to identify the principles for effective teamwork. We next reviewed the research on integrating automation agents and human agents into mixed agent teams to identify the limitations of automation agents to conform to teamwork principles. This research resulted in insights that can lead to more effective human-automation collaboration by enabling a more realistic set of requirements to be developed based on the strengths and limitations of all agents.
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Languages : en
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Book Description
Previous studies have shown that poorly designed human-automation collaboration, such as poorly designed communication protocols, often leads to problems for the human operators, such as: lack of vigilance, complacency, and loss of skills. These problems often lead to suboptimal system performance. To address this situation, a considerable amount of research has been conducted to improve human-automation collaboration and to make automation function better as a "team player." Much of this research is based on an understanding of what it means to be a good team player from the perspective of a human team. However, the research is often based on a simplified view of human teams and teamwork. In this study, we sought to better understand the capabilities and limitations of automation from the standpoint of human teams. We first examined human teams to identify the principles for effective teamwork. We next reviewed the research on integrating automation agents and human agents into mixed agent teams to identify the limitations of automation agents to conform to teamwork principles. This research resulted in insights that can lead to more effective human-automation collaboration by enabling a more realistic set of requirements to be developed based on the strengths and limitations of all agents.
Author: Åsa Svensson
Publisher: Linköping University Electronic Press
ISBN: 9179299032
Category : Electronic books
Languages : en
Pages : 114
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This dissertation explores the topic of human-automation teamwork in Air Traffic Control (ATC). ATC is a high stakes environment where complex automation is being introduced while the human operator has the legal responsibility. With increasing demands on productivity in various industries (as also in ATC), automation is introduced for efficiency, maintaining safety, and to keep the workload of the human operator within acceptable limits. However, previous research has shown that automation may cause negative effects on the human operator and performance, such as forcing the operator out of the control loop, which might lead to problems or confusion. Previous research suggests a need for strengthening human-automation collaboration where automation is seen as a team member to keep the operator in the loop. In order to achieve such teamwork, the design of the automation needs to be human-centred, i.e. that the automation is designed for the underlying need of the operator. The aim of this dissertation is to explore teamwork in ATC from several angles to understand how the air traffic controllers are working in current ATC environments and how automation could be designed to support human-automation teamwork. The included studies rely on interviews, simulations, and questionnaires, all with operational air traffic controllers as participants. The results indicate that for both human-human teamwork and human-automation teamwork, teamwork factors such as adaptability and mutual performance monitoring (knowing what the other team members are doing) are important for the work performance in current ATC environments, where mutual performance monitoring is especially important during stressful situations. When designing automation, lessons learned from human-human teamwork should be considered. The work within the scope of this dissertation identifies and concerns two human-automation teamwork aspects: boundary awareness and implicit communication. These are proposed to support the operator’s knowledge about the automation and the communication flow between the operator and the automation. Boundary awareness is the operator’s knowledge of the automation’s abilities, its boundaries (what it can or cannot manage), and about consequences if it would go outside of these boundaries. Implicit communication is the unspoken or implied small cues that the operator and the automation can use to communicate with each other. It is proposed that implicit communication can be based on the work patterns of the operator. The knowledge gained through the work in this dissertation can be used as a foundation for further research and design of automation regarding operator knowledge about the automation boundaries and the communication within the team. Denna avhandling utforskar teamwork mellan människa och automation inom flygtrafikledning. Flygtrafikledning är en högriskmiljö där komplex automation introduceras samtidigt som den mänskliga operatören har det juridiska ansvaret. Med ökade krav på produktivitet inom olika industrier (och även inom flygtrafikledning) så introduceras automation för effektiviteten, för att bibehålla säkerheten och för att hålla arbetsbelastningen för den mänskliga operatören inom acceptabla gränser. Tidigare forskning har däremot visat att automationen kan orsaka negativa effekter på den mänskliga operatören och på prestationen, som till exempel att tvinga ut operatören utanför kontrolloopen vilket leder till problem och förvirring. Tidigare forskning föreslår ett starkare samarbete mellan människa och automation där automationen är sedd som en teammedlem för att behålla operatören i loopen. För att uppnå ett sådant samarbete behöver automation vara människo-centrerad, att automation med andra ord är designad för operatörens underliggande behov. Syftet med denna avhandling är att utforska teamwork från olika vinklar inom flygtrafikledning för att förstå hur flygledare jobbar i nuvarande flygtrafikledningsmiljöer och för att förstå hur automation skulle kunna designas för att stödja teamwork mellan människa och automation. Studierna som denna avhandling bygger på har använt sig av intervjuer, simuleringar och enkäter, alla med operativa flygtrafikledare som deltagare. Resultatet tyder på att för både människa-människa teamwork och människa-automations teamwork så är teamwork faktorer så som flexibilitet och ömsesidig övervakning av teammedlemmarnas prestationer viktiga där övervakning av teammedlemmarnas prestationer är speciellt viktigt under stressiga situationer. När man designar automation bör man ta lärdom från teamwork mellan människor. Vidare så identifierar och behandlar arbetet inom denna avhandling två aspekter gällande teamwork mellan människa och automation: gränsmedvetenhet och implicit kommunikation. Dessa aspekter är föreslagna vi att stötta operatörens kunskap om automationen och kommunikationsflödet mellan operatören och automationen. Gränsmedvetenhet är operatörens kunskap om automationens förmågor, dess gränser och dess konsekvenser när automation går utanför dessa gränser. Implicit kommunikation är de outtalade eller implicita ledtrådar som operatören och automationen kan använda för att kommunicera med varandra. Det är föreslaget att implicit kommunikation kan baseras på arbetsmönster från operatören eller från prediktioner från automationen. Kunskapen från denna avhandling kan användas som ett underlagför vidare forskning och design av automation gällande operatörers kunskap om automationens gränser och kommunikationen inom teamet.
Author: Dennis A. Vincenzi
Publisher: CRC Press
ISBN: 1000909239
Category : Technology & Engineering
Languages : en
Pages : 363
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Book Description
Human Factors in Simulation and Training: Application and Practice covers the latest applications and practical implementations of advanced technologies in the field of simulation and training. The text focuses on descriptions and discussions of current applications and the use of the latest technological advances in simulation and training. It covers topics including space adaptation syndrome and perceptual training, simulation for battle-ready command and control, healthcare simulation and training, human factors aspects of cybersecurity training and testing, design and development of algorithms for gesture-based control of semi-autonomous vehicles, and advances in the after-action review process for defence training. The text is an ideal read for professionals and graduate students in the fields of ergonomics, human factors, computer engineering, aerospace engineering, occupational health, and safety.
Author: Matthias Klusch
Publisher: Springer
ISBN: 3319458892
Category : Computers
Languages : en
Pages : 249
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Book Description
This book constitutes the proceedings of the 14th German Conference on Multiagent System Technologies, MATES 2016, held in Klagenfurt, Austria, in September 2016. 12 long papers and 5 short papers were carefully reviewed and selected from 28 submissions. MATES 2016 conference talks covered a broad area of topics of interest including MAS engineering and modeling, issues of human-agent interaction, collaboration and coordination, agent-based adaptation and optimization, and applications of MAS, in particular in the smart energy domain.
Author: Carryl Baldwin
Publisher: Springer
ISBN: 3319606425
Category : Technology & Engineering
Languages : en
Pages : 462
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Book Description
This book offers a broad perspective on the field of cognitive engineering and neuroergonomics, covering emerging practices and future trends toward the harmonious integration of human operators with computational systems. It reports on novel theoretical findings on mental workload and stress, activity theory, human reliability, error and risk, and neuroergonomic measures alike, together with a wealth of cutting-edge applications. Further, the book describes key advances in our understanding of cognitive processes, including mechanisms of perception, memory, reasoning, and motor response, with a special emphasis on their role in interactions between humans and other elements of computer-based systems. Based on the AHFE’s main track on Neuroergonomics and Cognitive Engineering, held on July 17–21, 2017 in Los Angeles, California, USA, it provides readers with a comprehensive overview of the current challenges in cognitive computing and factors influencing human performance.
Author: Helmut Degen
Publisher: Springer Nature
ISBN: 3030777723
Category : Computers
Languages : en
Pages : 566
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Book Description
This book constitutes the refereed proceedings of the Second International Conference on Artificial Intelligence in HCI, AI-HCI 2021, which was held as part of HCI International 2021 and took place virtually during July 24-29, 2021. The total of 1276 papers and 241 posters included in the 39 HCII 2021 proceedings volumes was carefully reviewed and selected from 5222 submissions. The papers included in this volume were organized in topical sections as follows: Ethics, trust and explainability; human-centered AI; AI applications in HCI; and AI applications in smart environments.
Author: Anna Visvizi
Publisher: Springer Nature
ISBN: 3030889726
Category : Computers
Languages : en
Pages : 234
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Book Description
This book offers a comprehensive approach to the question of how artificial intelligence (AI) impacts politics, economy, and the society today. In this view, it is quintessential for understanding the complex nature of AI and its role in today’s world. The book has been divided into three parts. Part one is devoted to the question of how AI will be used for security and defense purposes, including combat in war zones. Part two looks at the value added of AI and machine learning for decision-making in the fields of politics and business. Part three consists of case studies—covering the EU, the USA, Saudi Arabia, Portugal, and Poland—that discuss how AI is being used in the realms of politics, security and defense. The discussion in the book opens with the question of the nature of AI, as well as of ethics and the use of AI in combat. Subsequently, the argument covers issues as diverse as the militarization of AI, the use of AI in strategic studies and military strategy design. These topics are followed by an insight into AI and strategic communication (StratCom), including disinformation, as well as into AI and finance. The case-studies included in part 3 of the book offer a captivating overview of how AI is being employed to stimulate growth and development, to promote data- and evidence-driven policy-making, to enable efficient and inclusive digital transformation and other related issues. Written by academics and practitioners in an academically sound, yet approachable manner, this volume queries issues and topics that form the thrust of processes that transform world politics, economics and society. As such, this volume will serve as the primer for students, researchers, lectures and other professionals who seek to understand and engage with the variety of issues AI implicates.
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Within Human Factors Engineering, a decision-making process called function allocation (FA) is used during the design life cycle of complex systems to distribute the system functions, often identified through a functional requirements analysis, to all human and automated machine agents (or teammates) involved in controlling the system. Most FA methods make allocation decisions primarily by comparing the capabilities of humans and automation, but then also by considering secondary factors such as cost, regulations, and the health and safety of workers. The primary analysis of the strengths and weaknesses of humans and machines, however, is almost always considered in terms of individual human or machine capabilities. Yet, FA is fundamentally about teamwork in that the goal of the FA decision-making process is to determine what are the optimal allocations of functions among agents. Given this framing of FA, and the increasing use of and sophistication of automation, there are two related social psychological issues that current FA methods need to address more thoroughly. First, many principles for effective human teamwork are not considered as central decision points or in the iterative hypothesis and testing phase in most FA methods, when it is clear that social factors have numerous positive and negative effects on individual and team capabilities. Second, social psychological factors affecting team performance and can be difficult to translate to automated agents, and most FA methods currently do not account for this effect. The implications for these issues are discussed.
Author: Mustapha Mouloua
Publisher: CRC Press
ISBN: 042985742X
Category : Technology & Engineering
Languages : en
Pages : 320
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Book Description
This book examines recent advances in theories, models, and methods relevant to automated and autonomous systems. The following chapters provide perspectives on modern autonomous systems, such as self-driving cars and unmanned aerial systems, directly from the professionals working with and studying them. Current theories surrounding topics such as vigilance, trust, and fatigue are examined throughout as predictors of human performance in the operation of automated systems. The challenges related to attention and effort in autonomous vehicles described within give credence to still-developing methods of training and selecting operators of such unmanned systems. The book further recognizes the need for human-centered approaches to design; a carefully crafted automated technology that places the "human user" in the center of that design process. Features Combines scientific theories with real-world applications where automated technologies are implemented Disseminates new understanding as to how automation is now transitioning to autonomy Highlights the role of individual and team characteristics in the piloting of unmanned systems and how models of human performance are applied in system design Discusses methods for selecting and training individuals to succeed in an age of increasingly complex human-machine systems Provides explicit benchmark comparisons of progress across the last few decades, and identifies future prognostications and the constraints that impinge upon these lines of progress Human Performance in Automated and Autonomous Systems: Current Theory and Methods illustrates the modern scientific theories and methods to be applied in real-world automated technologies.
Author: Eduardo Salas
Publisher: Routledge
ISBN: 1135596565
Category : Business & Economics
Languages : en
Pages : 624
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Book Description
Over the past 40 years, there has been a growing trend toward the utilization of teams for accomplishing work in organizations. Project teams, self-managed work teams and top management teams, among others have become a regular element in the corporation or military. This volume is intended to provide an overview of the current state of the art research on team effectiveness.
