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Author: Robert Buckman
Publisher:
ISBN: 9780330340403
Category : Communication
Languages : en
Pages : 195
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Book Description
Author: Robert Buckman
Publisher:
ISBN: 9780330340403
Category : Communication
Languages : en
Pages : 195
Get Book Here
Book Description
Author: Robert Buckman
Publisher: University of Toronto Press
ISBN: 1487592639
Category : Medical
Languages : en
Pages : 268
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Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: Tim Molloy
Publisher: Virgin Books Limited
ISBN:
Category : Fiction
Languages : en
Pages : 228
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Book Description
Scott Thomas goes undercover to expose labor violations by the soon-to-be Secretary of Labor. Once undercover, however, Scott finds that the job isn't quite what he had expected--and he finds himself questioning his motives, his morality, and everything else in his life.
Author: Irene Tuffrey-Wijne
Publisher: Jessica Kingsley Publishers
ISBN: 0857005839
Category : Social Science
Languages : en
Pages : 194
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Book Description
This book offers unique and flexible guidelines that can be used by practitioners to ease the process of breaking bad news to people with intellectual disabilities. The guidelines, which are adaptable to individual communication ability and level of understanding, address the many complex needs of people with intellectual disabilities who can find understanding and accepting news that has a negative impact on their life a very difficult task. In the book, Irene Tuffrey-Wijne covers a range of different types of bad news, from bereavement and illness to more minor issues such as a change of accommodation, and offers highly practical and effective tips that will help carers and practitioners ensure that bad news is relayed as sensitively and successfully as possible. An easy-to-use and comprehensive guide, this book will be an invaluable resource of information for carers, health professionals such as doctors and nurses as well as families of people with intellectual disabilities.
Author: Robyn Benincasa
Publisher: Harlequin
ISBN: 0373892551
Category : Business & Economics
Languages : en
Pages : 223
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Book Description
Practical and accessible with workbook activities and exercises for readers to do, this book shares the eight essential elements of teamwork, using Benincasa's exciting, challenging, and life-affirming experiences as an extreme world class adventure racer.
Author: Amanda McCall
Publisher: Harper Collins
ISBN: 0062043404
Category : Humor
Languages : en
Pages : 92
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Book Description
Avoid the messy confrontations that accompany delivering bad news personally and let one of these cute baby animal postcards deliver the devastating message for you. Are you afraid to tell your girlfriend that her ass looks fat? Do you need to explain to your nephew that dreams don't come true? Why not let a cute, fuzzy bunny do it for you! We understand how hard it is to tell someone that you're sleeping with his wife, so let a photograph of a duckling sleeping on a teddy bear soften the blow. These perforated postcards answer all of your cowardly prayers—you'll finally be able to tell the truth without ever conquering your fear of confrontation. Let these adorable baby animals supply a silver lining to any bad situation and avoid, a long, tearful afternoon explaining why daddy's never coming home.
Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640950532
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Author: Peter Kaye
Publisher: Scion Publishing Ltd
ISBN: 1914961293
Category : Medical
Languages : en
Pages : 62
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Book Description
Breaking Bad News provides practical guidance on the key principles needed to create a framework for discussions with the patient Key Features: Concise, practical guide Features a simple 10 step approach Clear explanations with key phrases for you to use For doctors, students and healthcare professionals The ability to impart bad news well is an important skill for all doctors and many healthcare professionals. But it is perceived as a particularly stressful part of the job, even though it is a skill that can easily be understood and practised. When handled well it can significantly enhance the relationship with the patient and their relatives. 10 Simple Steps The principles are presented as 10 simple steps which emphasise that the process of breaking bad news is a negotiation with the patient to ensure that you provide them with the correct level of information they need at that time. The steps also encourage the patient to talk and think about their situation. Each of the steps is clearly explained and sample questions and key phrases are provided to help you navigate these discussions effectively and with compassion. If you learn to ask questions of the patient first and then elicit their concerns, you will help them and you will gain their trust.
Author:
Publisher:
ISBN: 9781107184053
Category : Electronic books
Languages : en
Pages :
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Book Description
Health psychology is a rapidly expanding discipline at the interface of psychology and clinical medicine. This new edition is fully reworked and revised, offering an entirely up-to-date, comprehensive, accessible, one-stop resource for clinical psychologists, mental health professionals and specialists in health-related matters. There are two new editors: Susan Ayers from the University of Sussex and Kenneth Wallston from Vanderbilt University Medical Center. The prestigious editorial team and their international, interdisciplinary cast of authors have reconceptualised their much-acclaimed handbook. The book is now in two parts: part I covers psychological aspects of health and illness, assessments, interventions and healthcare practice. Part II covers medical matters listed in alphabetical order. Among the many new topics added are: diet and health, ethnicity and health, clinical interviewing, mood assessment, communicating risk, medical interviewing, diagnostic procedures, MMR, HRT, sleep disorders, and skin disorders.
Author: James Clear
Publisher: Penguin
ISBN: 0735211299
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
The #1 New York Times bestseller. Over 20 million copies sold! Translated into 60+ languages! Tiny Changes, Remarkable Results No matter your goals, Atomic Habits offers a proven framework for improving--every day. James Clear, one of the world's leading experts on habit formation, reveals practical strategies that will teach you exactly how to form good habits, break bad ones, and master the tiny behaviors that lead to remarkable results. If you're having trouble changing your habits, the problem isn't you. The problem is your system. Bad habits repeat themselves again and again not because you don't want to change, but because you have the wrong system for change. You do not rise to the level of your goals. You fall to the level of your systems. Here, you'll get a proven system that can take you to new heights. Clear is known for his ability to distill complex topics into simple behaviors that can be easily applied to daily life and work. Here, he draws on the most proven ideas from biology, psychology, and neuroscience to create an easy-to-understand guide for making good habits inevitable and bad habits impossible. Along the way, readers will be inspired and entertained with true stories from Olympic gold medalists, award-winning artists, business leaders, life-saving physicians, and star comedians who have used the science of small habits to master their craft and vault to the top of their field. Learn how to: make time for new habits (even when life gets crazy); overcome a lack of motivation and willpower; design your environment to make success easier; get back on track when you fall off course; ...and much more. Atomic Habits will reshape the way you think about progress and success, and give you the tools and strategies you need to transform your habits--whether you are a team looking to win a championship, an organization hoping to redefine an industry, or simply an individual who wishes to quit smoking, lose weight, reduce stress, or achieve any other goal.
