Guidelines for Complaint Management in Organizations PDF Download
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Author: Standards Australia (Organization)
Publisher:
ISBN: 9781775515289
Category :
Languages : en
Pages :
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Book Description
Author: Standards Australia (Organization)
Publisher:
ISBN: 9781775515289
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Standards Australia (Organization)
Publisher:
ISBN: 9781775515272
Category :
Languages : en
Pages : 56
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Book Description
Author: M. Lauren Basham
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 66
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 23
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Book Description
Author: Bernd Stauss
Publisher: Springer
ISBN: 3319987054
Category : Business & Economics
Languages : en
Pages : 496
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Book Description
This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.
Author: British Standards Institute Staff
Publisher:
ISBN: 9780580855818
Category :
Languages : en
Pages : 40
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Book Description
Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents
Author: International Organization for Standardization
Publisher:
ISBN:
Category : Consumer complaints
Languages : en
Pages : 26
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Book Description
Author: Canadian Standards Association
Publisher: Mississauga, Ont. : Canadian Standards Association
ISBN:
Category : Consumer complaints
Languages : en
Pages : 24
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Book Description
Author: South African Bureau of Standards
Publisher:
ISBN: 9780626384470
Category :
Languages : en
Pages : 31
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Book Description
