Author: Syed Imtiaz Haider
Publisher: CRC Press
ISBN: 104008088X
Category : Business & Economics
Languages : en
Pages : 436
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Book Description
Don't reinvent the wheel when applying for your ISO 9001 registration or updating to the new 2000 standards. ISO 9001:2000 Document Development Compliance Manual: A Complete Guide and CD-ROM shows you how to develop and implement a documented quality management system based on ISO 9000 series standards. It supplies ready to use ISO 9001:2000 Templa
Author: DAVID. WEALLEANS
Publisher: Gower
ISBN: 9781032838649
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
Since the publication of the first edition of this book in 2000 the revised ISO 9001 standard has been implemented and is being used widely. While the basic premise of the original book is still sound, the reality of auditing the new standard has shown up various areas which require refinement - this new edition addresses that need. It remains a pragmatic guide, covering all aspects of auditing, including certification assessment, supplier investigation and internal audit, enabling auditors to appreciate the approaches adopted by those working in related areas. With its detailed analysis of the requirements of ISO 9001:2000, this book will also be of interest to all those involved in implementing certified quality management systems, as well as the auditors who are required to examine those systems. A down-to-earth approach is taken throughout The Quality Audit for ISO 9001:2000, avoiding the impractical and nit-picking methods which have so often characterized quality management audits, making it an invaluable source of realistic advice. It demonstrates how to produce real benefits from an audit programme rather than simply guaranteeing compliance to a documented system. Everyone who sees audits as a useful tool for business improvement should read this book!
Author: Jay J. Schlickman
Publisher: Artech House
ISBN: 9781580535960
Category : Business & Economics
Languages : en
Pages : 408
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Book Description
"The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard. This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards. This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management. Moreover, the book helps professionals create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system."--Jacket.
Author: Ray Tricker
Publisher: Routledge
ISBN: 0750648147
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
This fully illustrated guide explains how businesses will be affected by the revisions to the older ISO 9000 standard and provides advice on how they can easily and cost-effectively meet their customers requirements.
Author: Terry G. Vavra
Publisher:
ISBN: 9780873895002
Category : Consommateurs
Languages : en
Pages : 0
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Book Description
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement. Using graphics, charts, and real data with examples drawn from the authores own experiences, Customer Satisfaction Measurement Simplified will guide you through the process of implementing a customer satisfaction measurement process to help your organization meet ISO 9001 certification. Use Customer Satisfaction Measurement to Improve Performance Intended to address the practical questions of quality and satisfaction professionals who need quick answers to specific issues, Customer Satisfaction Measurement Simplified is a concise guide that will show how to implement an efficient measurement system. Terry Vavra begins by demonstrating how to identify the requirements of the customer, then explains the best way to measure the level of satisfaction, and finally how to analyze and report the data collected. In this era of increased competition and globalized economies, businesses are striving to find any point of uniqueness to distinguish themselves from the competition. By effectively measuring customer satisfaction levels, organizations can demonstrate how they differentiate from the competition. Contains a bonus CD-ROM with additional information, charts and templates. Ahora disponible en espaol.
Author: Herbert C. Monnich
Publisher:
ISBN: 9780873895156
Category : ISO 9000 Series Standards
Languages : en
Pages : 0
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Book Description
New author Herbert C. Monnich, Jr. has taken readers into a seldom discussed but needed area of the ISO 9000 Standards u applying them to small and medium sized businesses. This book would be an excellent resource for someone considering implementing ISO9000 in a company of 500 or less, but isnet sure how to make each point in the standard apply to their company. As Monnich guides readers through each clause, he includes techniques for small businesses to simplify compliance for small and medium sized organizations. Terms described in the standard are defined in this guide to help you along. In this excellent, and very practical book, Herb Monnich has used his expertise to present to the potential user of the new standard, a simplified clause-by-clause analysis of stated requirements. As a guide in your pursuit of compliance to ISO 9001:2000, Monniches book is a must. Lawrence A. Wilson, Ph.D. Lead US Delegate,Intl revision process, ISO9001:2000 & ISO9004:2000 Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.
Author: Peter Mauch
Publisher: CRC Press
ISBN: 9781884015113
Category : Business & Economics
Languages : en
Pages : 188
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Book Description
Designed and written by professionals with extensive ISO 9000 Certification experience, the techniques and forms in this Manual have been used successfully to achieve certification at over 50 companies. The 90-Day ISO 9000 Manual provides the basic system you need in place to satisfy an ISO 9000 Audit. First, ISO 9000 is explained and the registration process described in detail. Next, you are taken through exactly what you need to do to prepare for an audit. You are given the working instructions and forms you need to meet certification requirements. The forms are unique and have been designed specifically for ISO 9000 standards. Since ISO 9000 is not designed to be a TQM program the authors have also included a special section that provides the information, instructions and forms needed for quality audits such as Q94 or Z1. If you want to take your program further than just ISO 9000 certification, the material is available to you. The 90-Day ISO 9000 Manual includes the latest published draft of Q91 DIS, which is the formal public review copy. Companies that have recently been audited have noticed that certain improvements in documentation have been expected by registrars. These improvements require rewording the old standards. The new standards have been incorporated in this manual and several schemes have been modified. The authors of The 90-Day ISO 9000 Manual have extensive experience working on ISO 9000 standards review, consulting with companies developing programs, registrar experience and international ISO 9000 activities. This manual will reflect a practical approach to registration for the next five years.
Author: Milton P. Dentch
Publisher: Quality Press
ISBN: 1951058925
Category : Business & Economics
Languages : en
Pages : 119
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Book Description
The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 9001:2015. For organizations already certified to ISO 9001, it advises how to use your upgrade to ISO 9001:2015 as an opportunity to rebuild your QMS into a helpful asset in managing your business.
Author: Michael G. Jenner
Publisher: Wiley
ISBN: 9780471118886
Category : Computers
Languages : en
Pages : 0
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Book Description
The complete guide to making the most of the ISO 9001 standard You may already know that ISO 9001 certification will help you gain access to important markets and maintain your credibility as a quality software developer. You may not know that, coupled with quality management techniques, meeting ISO 9001 requirements can help you sharpen the focus of your operation, improve relations with your employees, reduce paperwork and bureaucracy, and make your entire organization more responsive to increasingly sophisticated customer demands. This indispensable guide takes you step-by-step through the ISO 9001 documentation process from the perspective of overall quality management and control. It shows you how each section of the standard should be applied to software development and provides guidance on actual policies and processes that should be used. It also helps you determine how much of the ISO 9001 standard you already satisfy and where you need to focus your efforts. Inside, you'll find: A detailed, section-by-section examination of the ISO 9001 standard, including the latest revisions and updates for ISO 9001, version: 1994 An emphasis on quality management techniques, their application in software development, and their usefulness in meeting ISO 9001 requirements In-depth discussions on developing and implementing an ISO 9001 based system, including contents and directions for completing conformance documentation A conformance checklist that enables you to measure your organization against the standard at any time from now through certification
Author: Mike Micklewright
Publisher:
ISBN: 9780873897846
Category : Electronic books
Languages : en
Pages : 0
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Book Description
