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Author: Eleni Lioliou
Publisher: Springer
ISBN: 3319740458
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the application of these discourses to rich qualitative data over the outsourcing contractual life-cycle. This will be the first study illustrating the relevance of Foucauldian concepts of governmentality, discourse and power relations to the study of outsourcing arrangements, and will also incorporate the perspectives of both client and supplier organizations. Using discourse analysis, the objective is to critically deconstruct and provide fresh insight into the normative ‘outsourcing’ discourse that has grown up around global sourcing practices over the last 30 years.
Author: Eleni Lioliou
Publisher: Springer
ISBN: 3319740458
Category : Business & Economics
Languages : en
Pages : 297
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Book Description
The aim of this book is to investigate the discursive power of two original, theoretical lenses when applied to real outsourcing arrangements and phenomena. The Transaction Cost Economics (TCE) and Foucauldian perspectives are brought to bear on five outsourcing relationships in order to test the application of these discourses to rich qualitative data over the outsourcing contractual life-cycle. This will be the first study illustrating the relevance of Foucauldian concepts of governmentality, discourse and power relations to the study of outsourcing arrangements, and will also incorporate the perspectives of both client and supplier organizations. Using discourse analysis, the objective is to critically deconstruct and provide fresh insight into the normative ‘outsourcing’ discourse that has grown up around global sourcing practices over the last 30 years.
Author: Ilan Oshri
Publisher: Springer Nature
ISBN: 3031120345
Category : Business & Economics
Languages : en
Pages : 315
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Book Description
Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.
Author: I. Oshri
Publisher: Springer
ISBN: 0230251072
Category : Business & Economics
Languages : en
Pages : 279
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Book Description
This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
Author: Eleanor H. Wynn
Publisher: Springer
ISBN: 0387356347
Category : Business & Economics
Languages : en
Pages : 535
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Book Description
Over the past 20 years, the field of information systems has grown dramatically in theoretical diversity and global reach. This growth is reflected in the language that policy makers and organizational stakeholders use when they talk about their IT plans. As information technology penetrates further into organizational and global life, it becomes ever more important to articulate assumptions embedded in the discourse. This will help to clarify the complex and yet conceptually improvised or pasted-up worldview that becomes embodied in systems. The assumptions point to particular domains of discourse. The discourse sets up conventions and boundaries. It thus shapes what can or cannot legitimately be talked about, researched, addressed, or solved within the scope of IT. A number of practical and theoretical topics are discussed in detail, including: *Globalization, development, and space; *Mobilization of power; *ERP systems; *IS planning and projects; *Critical research and the study of discourse; *Public institutions; *Analytical frameworks. This book contains the selected proceedings of the Working Conference on Global and Organizational Discourse About Information Technology, sponsored by the International Federation for Information Processing (IFIP) and held in Barcelona, Spain in December 2002.
Author: Ilan Oshri
Publisher: Springer
ISBN: 1137437448
Category : Business & Economics
Languages : en
Pages : 362
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Book Description
Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.
Author: Ilan Oshri
Publisher: Springer Science & Business Media
ISBN: 3642154166
Category : Business & Economics
Languages : en
Pages : 279
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Book Description
This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.
Author: Mary Lacity
Publisher: A&C Black
ISBN: 1472906403
Category : Business & Economics
Languages : en
Pages : 208
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Book Description
Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LSO market.
Author: Aimee Carrillo Rowe
Publisher: U of Minnesota Press
ISBN: 1452940398
Category : Social Science
Languages : en
Pages : 269
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Book Description
What happens over time to Indians who spend their working hours answering phone calls from Americans—and acting like Americans themselves? To find out, the authors of Answer the Call conducted long-term interviews with forty-five agents, trainers, managers, and CEOs at call centers in Bangalore and Mumbai from 2003 to 2012. For nine or ten hours every day, workers in call centers are not quite in India or America but rather in a state of “virtual migration.” Encouraged to steep themselves in American culture from afar, over time the agents come to internalize and indeed perform Americanness for Americans—and for each other. Call center agents “migrate” through time and through the virtual spaces generated by voice and information sharing. Drawing from their rich interviews, the authors show that the virtual migration agents undergo has no geographically distant point of arrival, yet their perception of moving is not merely abstract. Over the duration of the job, agents’ sense of place and time changes: agents migrate but still remain, leaving them somewhere in between—between India and America, experience and imagination, class mobility and consumption, tradition and modernity, here and there, then and now, past and future. However tangible and elastic their virtual mobility might seem in these relatively lucrative jobs, it is also suspended within the confines of the very boundaries they migrate across. Having engaged with these vivid and often poignant interviews, readers will never again be indifferent to an Indian agent’s greeting at the other end of a toll-free call: “Hello, my name is Roxanne. How may I help you?”
Author: Joseph Zajda
Publisher: Springer Nature
ISBN: 3031228529
Category : Education
Languages : en
Pages : 160
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Book Description
This book examines dominant discourses in values education globally. It critiques dominant discourses and debates pertaining to values education and cultural identity, set against the current backdrop of growing social stratification and unequal access to quality education. It addresses discourses concerning globalisation, ideologies and the state, as well as approaches to values education in schools. The book explores the ambivalent and problematic connections between the state, globalisation and values education. It also explores conceptual frameworks and methodological approaches applicable to research on values education, multiculturalism and identity politics. Drawing on diverse paradigms, ranging from critical theory to globalisation, the book focuses on globalisation, ideology and values education and critically examines recent research dealing with cultural diversity and its impact of identity politics. Given the need for a multiple perspective approach, authors from diverse backgrounds offer a wealth of insights, contributing to a more holistic understanding of the nexus between values education, multiculturalism and national identity. With contributions from key scholars worldwide, the book should be required reading for a broad spectrum of users, including policy-makers, academics, graduate students, education policy researchers, administrators and practitioners.
Author: Robert D Galliers
Publisher: Oxford University Press
ISBN: 0199580588
Category : Business & Economics
Languages : en
Pages : 746
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Book Description
This Handbook provides critical, interdisciplinary contributions from leading international academics on the theory and methodology, practical applications, and broader context of Management Information Systems, as well as offering potential avenues for future research
