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Author: Giovanna Fullin
Publisher: Routledge
ISBN: 1000399176
Category : Political Science
Languages : en
Pages : 157
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Book Description
Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores’ windows, you can easily forget what country you are in. However, if you hear the small talk among the employees, you hear very different stories. In New York, a 30-year-old woman is worried because she does not know if she will work enough hours to make a living the following week—whereas, in Milan, a mother of the same age knows she will work 20 hours a week but is concerned about whether her contract will be renewed at the end of the following month. Following three years of fieldwork, which included 100 in-depth interviews with front-line retail workers and unionists in New York City and Milan, Front-Line Workers in the Global Service Economy investigates both the lived experiences of salespersons in the "fast fashion" industry—a retail sector made of large chains of stores selling fashion garments at low prices—and the possibilities of collective action and structured forms of resistance to these global trends. In the face of economic globalization and vigorous managerial efforts to minimize labor costs and to standardize the retail experience, mass fashion workers’ stories tell us how strong the pressure toward work devaluation in low-skilled service sectors can be, and how devastating its effects are on the workers themselves.
Author: Giovanna Fullin
Publisher: Routledge
ISBN: 1000399176
Category : Political Science
Languages : en
Pages : 157
Get Book Here
Book Description
Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores’ windows, you can easily forget what country you are in. However, if you hear the small talk among the employees, you hear very different stories. In New York, a 30-year-old woman is worried because she does not know if she will work enough hours to make a living the following week—whereas, in Milan, a mother of the same age knows she will work 20 hours a week but is concerned about whether her contract will be renewed at the end of the following month. Following three years of fieldwork, which included 100 in-depth interviews with front-line retail workers and unionists in New York City and Milan, Front-Line Workers in the Global Service Economy investigates both the lived experiences of salespersons in the "fast fashion" industry—a retail sector made of large chains of stores selling fashion garments at low prices—and the possibilities of collective action and structured forms of resistance to these global trends. In the face of economic globalization and vigorous managerial efforts to minimize labor costs and to standardize the retail experience, mass fashion workers’ stories tell us how strong the pressure toward work devaluation in low-skilled service sectors can be, and how devastating its effects are on the workers themselves.
Author: Giovanna Fullin
Publisher: Routledge
ISBN: 9781003174653
Category : Social Science
Languages : en
Pages : 208
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Book Description
"Walking around the commercial streets of New York, San Francisco, Milan, London, or Paris and looking at the succession of multinational chain stores' windows, you can easily forget what country you are in. However, if you hear the small talk among the employees you hear very different stories. In New York, a 30-year-old woman is worried because she does not know if she will work enough hours to make a living the following week - whereas, in Milan, a mother of the same age knows she will work 20 hours a week but is concerned about whether her contract will be renewed at the end of the following month. Following three years of field work which included 100 in-depth interviews with front-line retail workers and unionists in New York City and Milan, Front-Line Workers in the Global Service Economy investigates both the lived experiences of salespersons in the 'fast fashion' industry - a retail sector made of large chains of stores selling fashion garments at low prices - as well as the possibilities of collective action and structured forms of resistance to these global trends. In the face of economic globalization and vigorous managerial efforts to minimize labor costs and to standardize the retail experience, mass fashion workers' stories tell us how strong the pressure towards work devaluation in low skilled service sectors can be, and how devastating its effects are on the workers' themselves"--
Author: Kiran Mirchandani
Publisher: University of Toronto Press
ISBN: 148752059X
Category : Business & Economics
Languages : en
Pages : 289
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Book Description
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Author: Alistair Dieppe
Publisher: World Bank Publications
ISBN: 1464816093
Category : Business & Economics
Languages : en
Pages : 571
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Book Description
The COVID-19 pandemic struck the global economy after a decade that featured a broad-based slowdown in productivity growth. Global Productivity: Trends, Drivers, and Policies presents the first comprehensive analysis of the evolution and drivers of productivity growth, examines the effects of COVID-19 on productivity, and discusses a wide range of policies needed to rekindle productivity growth. The book also provides a far-reaching data set of multiple measures of productivity for up to 164 advanced economies and emerging market and developing economies, and it introduces a new sectoral database of productivity.The World Bank has created an extraordinary book on productivity, covering a large group of countries and using a wide variety of data sources. There is an emphasis on emerging and developing economies, whereas the prior literature has concentrated on developed economies. The book seeks to understand growth patterns and quantify the role of (among other things) the reallocation of factors, technological change, and the impact of natural disasters, including the COVID-19 pandemic. This book is must-reading for specialists in emerging economies but also provides deep insights for anyone interested in economic growth and productivity.Martin Neil BailySenior Fellow, The Brookings InstitutionFormer Chair, U.S. President’s Council of Economic AdvisersThis is an important book at a critical time. As the book notes, global productivity growth had already been slowing prior to the COVID-19 pandemic and collapses with the pandemic. If we want an effective recovery, we have to understand what was driving these long-run trends. The book presents a novel global approach to examining the levels, growth rates, and drivers of productivity growth. For anyone wanting to understand or influence productivity growth, this is an essential read.Nicholas BloomWilliam D. Eberle Professor of Economics,Stanford UniversityThe COVID-19 pandemic hit a global economy that was already struggling with an adverse pre-existing condition—slow productivity growth. This extraordinarily valuable and timely book brings considerable new evidence that shows the broad-based, long-standing nature of the slowdown. It is comprehensive, with an exceptional focus on emerging market and developing economies. Importantly, it shows how severe disasters (of which COVID-19 is just the latest) typically harm productivity. There are no silver bullets, but the book suggests sensible strategies to improve growth prospects.John FernaldSchroders Chaired Professor of European Competitiveness and Reformand Professor of Economics, INSEAD
Author: Steen Høyrup
Publisher: Springer
ISBN: 1137014768
Category : Business & Economics
Languages : en
Pages : 450
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Book Description
Presents research in Employee-Driven Innovation, an emergent field of study that meets the demand for exploiting new innovative potentials in organizations. There is a growing interest in creating new knowledge in innovation, emphasizing human resources and social processes. The authors intend to take the global lead in research on these areas.
Author: Robert J. Schinke
Publisher: Human Kinetics
ISBN: 1718229321
Category : Sports & Recreation
Languages : en
Pages : 192
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Book Description
The ability to succeed already exists within you. To unlock your potential, you must recognize and embrace your innate talents and abilities. Gifted: 8 Steps to Succeeding in Sport, Work, and Life will inspire you to believe in your natural gifts and achieve excellence across all aspects of your life. Renowned sport psychology consultant and scientist Robert Schinke has helped hundreds of Olympic and professional athletes realize their unique gifts, and he can do the same for you. In Gifted, he shares eight lessons to guide you onto the life path you desire and deserve: Remember your natural gifts Identify forces that pull you away from your gifts Use your gifts to respond to change in your life and remain authentic Appreciate recurring glimpses of your gifts and use them to reinvigorate your purpose Use your gifts to endure life’s challenges Transcend average levels of achievement by using your gifts in crucial settings Apply your gifts across multiple areas of your life Encourage others to explore their own gifts Throughout these lessons, you will discover how successful athletes, coaches, educators, and service industry professionals use their natural gifts to achieve their goals. You will find inspirational quotes to motivate you on your path and key reminders that highlight the most important ideas from each lesson. In addition, action items throughout the book offer practical activities to help you recognize your own strengths and limitations so you can become the best version of yourself. There exists in you a sizeable and brilliant potential, where your gifts are boundless. Gifted will help you uncover and cultivate your inner gifts to achieve harmony and success in your life.
Author:
Publisher: SAGE
ISBN: 1412950821
Category : Conflict management
Languages : en
Pages : 345
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Book Description
""Jones and Brinkert offer example case studies illustrating the subject of each chapter, scholarly research throughout, a wonderfully approachable text and a companion CD of tools that makes a perfect addition to any Ombudsperson's library. Not only is this a terrific resource for us LTCOs, but also for Organizational Ombuds and other ADR professionals and practitioners seeking to clarify the whats and hows of empowering those we serve to better respond to the conflicts they face.""
Author: Tricia S. Jones
Publisher: SAGE Publications
ISBN: 1483316734
Category : Language Arts & Disciplines
Languages : en
Pages : 345
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Book Description
Conflict Coaching: Conflict Management Strategies and Skills for the Individual defines this growing area of conflict resolution and distinguishes conflict coaching as a stand-alone resolution technique. In a service society where human relationships are central to our professional as well as personal lives, individuals value one-on-one attention to obtain custom solutions for handling important interpersonal communication. The CD-ROM accompanying the book provides numerous resources for instructors, coaches, and other interested readers.
Author: David A. McDonald
Publisher: Bloomsbury Publishing
ISBN: 1783600195
Category : Business & Economics
Languages : en
Pages : 238
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Book Description
After three decades of privatization and anti-state rhetoric, government ownership and public management are back in vogue. This book explores this rapidly growing trend towards 'corporatization' - public enterprises owned and operated by the state, with varying degrees of autonomy. If sometimes driven by neoliberal agendas, there exist examples of corporatization that could herald a brighter future for equity-oriented public services. Drawing on original case studies from Asia, Africa and Latin America, this book critically examines the histories, structures, ideologies and social impacts of corporatization in the water and electricity sectors, interrogating the extent to which it can move beyond commercial goals to deliver progressive public services. The first collection of its kind, Rethinking Corporatization and Public Services in the Global South offers rich empirical insight and theoretical depth into what has become one of the most important public policy shifts for essential services in the global South.
Author: William D. Schanbacher
Publisher: Bloomsbury Publishing USA
ISBN:
Category : Social Science
Languages : en
Pages : 279
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Book Description
This detailed analysis of the global food system looks at the way food is produced, distributed, and consumed in an effort to create a more equitable and healthful system worldwide. With large-scale famine afflicting regions around the globe and overconsumption and unhealthy eating habits destroying others, many are beginning to wonder if access to food is less of a class-based social problem and more of an ethical issue affecting the lives—and livelihoods—of people all over the world. This thoughtful text provides a thorough examination of the factors contributing to this global concern, exploring the complexities of international food supply and demand as well as the efforts to bring about a more just global food system. Through this groundbreaking volume, author and educator Will Schanbacher sheds light on flaws in the current structure and suggests ways to achieve a more balanced approach. He considers the economics, politics, and activism behind and involved in the production, distribution, and consumption of the global food system. In an effort to illuminate many problems associated with hunger, inequality, and injustice in the food system, the book also offers many potential strategies and solutions for making a more healthy, sustainable, and equitable world. Chapters contain both theoretical models and concrete practices for food security and offer strategies for creating an equitable system.
