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Author: Jake Alimahomed-Wilson
Publisher: Wildcat
ISBN: 9780745341477
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Amazon's ubiquity is finally covered within one book - and in it lies the answers on how to take on this new, terrifying form of capitalism
Author: Jake Alimahomed-Wilson
Publisher: Wildcat
ISBN: 9780745341477
Category : Business & Economics
Languages : en
Pages : 240
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Book Description
Amazon's ubiquity is finally covered within one book - and in it lies the answers on how to take on this new, terrifying form of capitalism
Author: Hayao Miyazaki
Publisher: VIZ Media LLC
ISBN: 9781421505961
Category : Juvenile Fiction
Languages : en
Pages : 0
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Book Description
Kiki, a young witch-in-training, has reached the age of 13. According to tradition, all witches of that age must leave home for one year, so that they can learn how to live on their own. Kiki, along with her talking cat Jiji, fly away to live in the seaside town of Korico. After starting her own delivery service (using her broom as the delivery vehicle), Kiki must learn how to deal with her new life, especially after she loses the power to fly. A breezy picture and story book featuring artwork taken directly from the movie, Kiki’s Delivery Service.
Author: Hayao Miyazaki
Publisher: VIZ Media LLC
ISBN: 9781591167242
Category : Comics & Graphic Novels
Languages : en
Pages : 150
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Book Description
Now that she's 13 years old, it's for Kiki to learn how to become a witch. Now that she's 13 years old, it's time for young Kiki to start thinking about her future. So one night, under the shine of a full moon, she grabs her black cat Jiji, hops on her mother's broom and heads off into the night. The next day she alights upon a friendly oceanside city, and this, she tells her loyal and furry companion, is where she'll spend the next year learning how to become a real, honest-to-goodness witch. Now that she’s 13 years old, it’s time for young Kiki to start thinking about her future. So one night, under the shine of a full moon, she grabs her black cat Jiji, hops on her mother’s broom and heads off into the night. The next day she alights upon a friendly oceanside city, and this, she tells her loyal and furry companion, is where she’ll spend the next year learning how to become a real, honest-to-goodness witch. But poor Kiki—there are a couple things she forgot to plan for. First, she’s got to find a place to live. And, secondly, she’s got to find a job!
Author: Eiko Kadono
Publisher: Annick Press
ISBN: 9781550377880
Category : Juvenile Fiction
Languages : en
Pages : 172
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Book Description
While delivering packages on her broomstick, Kiki, a charming young witch, and Jiji, her cynical cat, learn important lessons in life, friendship, and trust.
Author: Eiko Kadono
Publisher: Delacorte Press
ISBN: 1984896679
Category : Juvenile Fiction
Languages : en
Pages : 210
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Book Description
Read the modern classic about a young witch and her clever cat that started it all! Nostalgic fans of the Hiyao Miyazaki film, Kiki's Delivery Service and newcomers alike will love this exciting new translation of the beloved fantasy story. "A gentle story of magic-tinged independence."—The Wall Street Journal Half-witch Kiki never runs from a challenge. So when her thirteenth birthday arrives, she's eager to follow a witch's tradition: choose a new town to call home for one year. Brimming with confidence, Kiki flies to the seaside village of Koriko and expects that her powers will easily bring happiness to the townspeople. But gaining the trust of the locals is trickier than she expected. With her faithful, wise-cracking black cat, Jiji, by her side, Kiki forges new friendships and builds her inner strength, ultimately realizing that magic can be found in even the most ordinary places. Blending fantasy with the charm of everyday life, this enchanting new translation will inspire both new readers and dedicated fans.
Author: Lawrence Fogli
Publisher: John Wiley & Sons
ISBN: 9780787983109
Category : Business & Economics
Languages : en
Pages : 348
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Book Description
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-known industrial and organizational psychology experts in customer service, this book brings together in one comprehensive resource a review of the best practices in customer service delivery. Customer Service Delivery also provides a framework for customer service as a process and an outcome. The authors address a wide range of topics that are crucial to today’s competitive business environment: customer expectations, loyalty satisfaction, product versus service delivery, measurement, brand equity, regional and cultural differences, and organizational impact. Customer Service Delivery explores human resource staffing practices and service delivery by including proven selection strategies for hiring top quality service workers, an analysis of the personality correlates of service performance, and a comprehensive review of assessment instruments that predict customer service performance. In addition, this important resource contains strategies and tactics to improve and manage service delivery and offers illustrative case examples of how organizations have successfully improved and managed customer service.
Author: Ari Weinzweig
Publisher: Hyperion
ISBN: 1401305075
Category : Business & Economics
Languages : en
Pages : 125
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Book Description
Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman's in Ann Arbor, Michigan, is a beloved deli with some of the most loyal clientele around. It has been praised for its products and service in media outlets far and wide, including the New York Times, Men's Journal, Inc. Magazine, Esquire, Atlantic Monthly, USA Today, and Fast Company. And what started out as a small deli has grown to a flourishing restaurant, catering service, bakery, mail-order operation, creamery, and training business. Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance. Some of Zingerman's time-tested principles: Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. Employees who are rewarded, respected, and well cared for treat customers the same way.
Author: Frances X. Frei
Publisher: Harvard Business Press
ISBN: 1422133311
Category : Customer relations
Languages : en
Pages : 262
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Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Erick Simpson
Publisher: Intelligent Enterprise
ISBN: 9780978894320
Category : Computers
Languages : en
Pages : 576
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Book Description
The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-customers through four types of service delivery models.
Author: Jeff Sussna
Publisher: "O'Reilly Media, Inc."
ISBN: 1491903775
Category : Computers
Languages : en
Pages : 175
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Book Description
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
