Focus on This, Not That: How to Engage Employees, Manage Performance, and Get Results PDF Download
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Author: Kimberly Devlin
Publisher: Smarter in an Hour
ISBN: 9781939247148
Category : Business & Economics
Languages : en
Pages : 122
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Book Description
Being a manager is a job; it takes work. Being an incredible manager, however, is a choice. It requires focusing on "this"--establishing employee expectations, setting goals, giving recognition and feedback, and delegating as a means to develop your team, and not "that"--whatever you did yesterday. But where can busy managers find the time in their already busy schedules to do these things? Help is here in this next title in SMARTER IN AN HOUR series from master of productivity & learning Kimberly Devlin. In one-hour, managers will learn where to start, what to do, and how to follow through to engage their employees, manage performance, and get results. Where you focus your attention is where the vehicle you're driving ends up. What is true for driving a car is also true for managing people. What you focus on matters. But with so many priorities and responsibilities vying for your attention, where does a busy manager start? With 60 minutes and this book, you will learn how to: Avoid and fix three common mistakes managers make Craft work goals that take employees out of their comfort zones, into their growth zones, without encroaching on their panic zones Deliver sincere, specific recognition and provide feedback in a flash to boost engagement, performance, and results Entrust employees with greater responsibility without micromanaging them Use no-nonsense strategies to address three threats to productivity: inefficient practices, time wasters, and bad habits You can be the manager you have always wanted to have with the powerful techniques presented in Focus on This, Not That. Purchase this book today and let Kimberly Devlin be your professional coach to becoming a great manager! Check out KimberlyDevlin.com for more information about Kimberly's books and work. Focus on This, Not That is part of the SMARTER IN AN HOUR series. Everyone is busy. But anyone can find an hour to learn how to run a better meeting, lead effective teams, manage conflict or improve their business writing. Whether you need to brush up on your business acumen skills--or acquire them for the first time--commit just 60 minutes to reading a SMARTER IN AN HOUR book, and you are guaranteed to optimize your productivity and start getting the results you want. Each volume is complete with practical but powerful strategies and tools you can put to work right away. SMARTER IN AN HOUR is not just a book series. It is a movement to help people become leaders with greater impact and less stress. Got an hour?
Author: Kimberly Devlin
Publisher: Smarter in an Hour
ISBN: 9781939247148
Category : Business & Economics
Languages : en
Pages : 122
Get Book Here
Book Description
Being a manager is a job; it takes work. Being an incredible manager, however, is a choice. It requires focusing on "this"--establishing employee expectations, setting goals, giving recognition and feedback, and delegating as a means to develop your team, and not "that"--whatever you did yesterday. But where can busy managers find the time in their already busy schedules to do these things? Help is here in this next title in SMARTER IN AN HOUR series from master of productivity & learning Kimberly Devlin. In one-hour, managers will learn where to start, what to do, and how to follow through to engage their employees, manage performance, and get results. Where you focus your attention is where the vehicle you're driving ends up. What is true for driving a car is also true for managing people. What you focus on matters. But with so many priorities and responsibilities vying for your attention, where does a busy manager start? With 60 minutes and this book, you will learn how to: Avoid and fix three common mistakes managers make Craft work goals that take employees out of their comfort zones, into their growth zones, without encroaching on their panic zones Deliver sincere, specific recognition and provide feedback in a flash to boost engagement, performance, and results Entrust employees with greater responsibility without micromanaging them Use no-nonsense strategies to address three threats to productivity: inefficient practices, time wasters, and bad habits You can be the manager you have always wanted to have with the powerful techniques presented in Focus on This, Not That. Purchase this book today and let Kimberly Devlin be your professional coach to becoming a great manager! Check out KimberlyDevlin.com for more information about Kimberly's books and work. Focus on This, Not That is part of the SMARTER IN AN HOUR series. Everyone is busy. But anyone can find an hour to learn how to run a better meeting, lead effective teams, manage conflict or improve their business writing. Whether you need to brush up on your business acumen skills--or acquire them for the first time--commit just 60 minutes to reading a SMARTER IN AN HOUR book, and you are guaranteed to optimize your productivity and start getting the results you want. Each volume is complete with practical but powerful strategies and tools you can put to work right away. SMARTER IN AN HOUR is not just a book series. It is a movement to help people become leaders with greater impact and less stress. Got an hour?
Author: Kimberly Devlin
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
Get Book Here
Book Description
Being a manager is a job; it takes work. Being an incredible manager, however, is a choice. It requires focusing on "this"--establishing employee expectations, setting goals, giving recognition and feedback, and delegating as a means to develop your team, and not "that"-whatever you did yesterday. But where can busy managers find the time in their already busy schedules to do these things, especially if your team now works remotely? Help is here in this expanded second edition of the latest title in the SMARTER IN AN HOUR series from master of productivity & learning Kimberly Devlin. In one hour, managers will learn where to start, what to do, and how to follow through to engage co-located or remote employees, manage performance, and get results. Where you focus your attention is where the vehicle you're driving ends up. What is true for driving a car is also true for managing people. What you focus on matters. But with so many priorities and responsibilities vying for your attention, where does a busy manager start? With 60 minutes and this book, you will learn how to: Avoid and fix three common mistakes managers make. Craft work goals that take employees out of their comfort zones, into their growth zones, without encroaching on their panic zones. Deliver sincere, specific recognition and provide feedback in a flash to boost engagement, performance, and results. Entrust employees with greater responsibility without micromanaging them. Use no-nonsense strategies to address three threats to productivity: inefficient practices, time wasters, and bad habits. You can be the manager you have always wanted to have with the powerful techniques presented in Focus on This, Not That. Let Kimberly Devlin be your professional coach to becoming a great manager! Focus on This, Not That is part of the SMARTER IN AN HOUR series.
Author: Bob Nelson
Publisher: Red Wheel/Weiser
ISBN: 1632651378
Category : Business & Economics
Languages : en
Pages : 290
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Book Description
Employees are a company's most important asset. Attracting the best, getting them to do their best work, and keeping them in the organization are critical to any company's success. Here, Dr. Nelson provides powerful tools to create a stronger culture of engagement.
Author: Annie McKee
Publisher: Pearson Higher Education AU
ISBN: 1442550465
Category : Business & Economics
Languages : en
Pages : 641
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Book Description
A new view of the four functions of Management: through the lens of leadership The pace and scope of change in the world and organisations during the past 10 years is unprecedented. In this environment, staying ahead of the curve and preparing for success in work, management and leadership is challenging. Amidst the financial crises, catastrophic disasters, and business scandals frequently making headlines, Annie McKee and the Australian authors of this new text Management: a Focus on Leaders, believe there is a unique opportunity to re-focus the way students are prepared for their future in business. Show future managers how to lead in a complex, yet exciting, global environment With an engaging writing style and an outcome-driven approach, Annie McKee and Australian authors Travis Kemp and Gordon Spence directly address the many behavioural, social, cognitive and emotional challenges beyond the four functions of management. Management features exciting Australasian and global case studies and easy, student-friendly teaching tools. Unique Decision Making mini-simulations using adaptive technology allow students to make management decisions and see the impact of their decisions.
Author: Mark Royal
Publisher: AMACOM/American Management Association
ISBN: 0814417957
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
Includes bibliographical reference and index.
Author:
Publisher: Routledge
ISBN: 1317821718
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
An engaged employee is someone who feels involved, committed, passionate and empowered and demonstrates those feelings in work behavior. This book explains that a more engaged workforce is really about better performance management. The authors expand the traditional notion of performance management to include building trust, creating conditions of empowerment, managing team learning, and maintaining ongoing straightforward communications about performance, all of which are critical to employee engagement. The "best practices" tools and advice in this book are based on solid research as well as the authors’ experience.
Author: Michael Baroff
Publisher:
ISBN: 9781520552019
Category : Employee motivation
Languages : en
Pages : 51
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Book Description
Employees may face constantly changing roles, responsibilities and expectations that can leave them feeling isolated, confused, and unproductive. Managers rarely have time to give employees the kind of one-on-one attention that might keep them motivated with a sense of purpose and commitment to achieve strategic business results.So, what does it take for people to work with a sense of engagement, meaning and purpose in what they do? At the most basic level, it involves truly understanding and following through to meet and exceed the expectations that various stakeholders have on them to do the work needed to achieve strategic outcomes and results. It is a given that the world of work is in constant change. The social contract between employer and employee has changed. To compete, succeed and meet stockholder expectations, business owners and executives are restructuring their businesses, reorganizing departments and functions, reengineering work processes, re-deploying people and expecting more from retrenched resources. Any guarantee of lifelong employment in any one company is gone in all industries, including the government sector and there is an emerging expectation on the part of employers that employees be accountable for their performance and that employees be stakeholders in the results they produce. At the same time employers are looking to recruit and retain the best employees who are able to take responsibility for their own job development and performance improvement and employees are focused on the quality of their personal and professional.Ultimately, if companies expect to achieve the results they expect, leaders must create an environment for people to learn how not only what is expected of them, but also and more importantly, to take responsibility for managing their own performance.By applying the concepts and doing the exercises in this guidebook, you will learn how to:* Implement an Employee Engagement approach that aligns your company or department's "big picture" with the "bottom line".* Assess how your organization's culture affects your employee's engagement and performance.* Move from a focus on job descriptions to performance expectations.* Link organizational performance measures with individual and team performance.* Refine your management practices to enhance employee engagement, motivation and accountability.* Create a climate and for your employees to feel totally engaged and able to "manage their own performance"
Author: Gallup
Publisher: Simon and Schuster
ISBN: 1595620478
Category : Business & Economics
Languages : en
Pages : 256
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Book Description
Based on the largest worldwide study of employee engagement and more than a decade of research, Gallup explains the 12 elements essential to motivating employees and features the inspiring stories of 12 managers who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the international bestseller First, Break All the Rules. 12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world. Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, Gallup weaves its latest insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
Author: James L. Heskett
Publisher: Simon and Schuster
ISBN: 1439108307
Category : Business & Economics
Languages : en
Pages : 345
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Book Description
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.
Author: James L. Farr
Publisher: Taylor & Francis
ISBN: 131742638X
Category : Psychology
Languages : en
Pages : 1005
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Book Description
This second edition of the Handbook of Employee Selection has been revised and updated throughout to reflect current thinking on the state of science and practice in employee selection. In this volume, a diverse group of recognized scholars inside and outside the United States balance theory, research, and practice, often taking a global perspective. Divided into eight parts, chapters cover issues associated with measurement, such as validity and reliability, as well as practical concerns around the development of appropriate selection procedures and implementation of selection programs. Several chapters discuss the measurement of various constructs commonly used as predictors, and other chapters confront criterion measures that are used in test validation. Additional sections include chapters that focus on ethical and legal concerns and testing for certain types of jobs (e.g., blue collar jobs). The second edition features a new section on technology and employee selection. The Handbook of Employee Selection, Second Edition provides an indispensable reference for scholars, researchers, graduate students, and professionals in industrial and organizational psychology, human resource management, and related fields.
