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Author: Sandy Rogers
Publisher: AMACOM
ISBN: 0814439608
Category : Business & Economics
Languages : en
Pages : 223
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Book Description
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Author: Sarah Robinson
Publisher:
ISBN: 9780988245808
Category : Communities
Languages : en
Pages : 96
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Book Description
A practical, put-it-to-work-now guide for understanding, building and fostering a Fiercely Loyal community of clients, customers and raving fans. Building and sustaining a fiercely loyal community of clients, customers and raving fans is critical for success in today's turbulent marketplace. Organizations, both corporate and non-profit, that are thriving have discovered a secret - the underlying DNA shared by all wildly successful communities. Fierce Loyalty unlocks this secret DNA and lays out a clear model that any organization of any size can follow. Business strategist Sarah Robinson helps you break down the process and gives you clear, specific steps for creating and maintaining a fiercely loyal, wildly successful community and put it squarely in the center of your business plan. Drawing on her own extensive experience as well as her research into the inner working of some of the most successful communities around, Sarah de-mystifies the process and gives you exactly what you need to make Fierce Loyal happen in your organization.
Author: Dov Baron
Publisher: Createspace Independent Publishing Platform
ISBN: 9781546435211
Category :
Languages : en
Pages : 272
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Book Description
Everything you've been told about leadership over the past thirty years no longer applies. The world has changed, and so has everything we know about becoming and remaining an effective leader particularly when it comes to keeping your top talent! The effective leaders of tomorrow will do one thing--Keep Top Millennial Talent. Finding and keeping extraordinary talent will be what determines which organizations thrive and which ones fade off into oblivion in the immediate future. Don't believe it? Then consider that the average company spends 1.5 to 2 times the annual salary of an employee in training and development. Meanwhile, the average millennial employee is only looking at a tenure of two and a half years... at the outside. That employee will walk away before your investment ever pays off! What's worse--the employee you have invested in will take the skills and training that you paid for, and leverage them into a better position with your competitor. In this book Dov Baron lays out the strategies for not only keeping your top talent, but have them become Fiercely Loyal. It could likely be the most important thing to happen to leadership and human resources in a hundred years...read it and use it! Early Praise for: Dov Baron's Fiercely Loyal "Dov Baron's book Fiercely Loyal is edgy, thought-provoking relevant and a must-read! It is essential for anyone who wants to turn their company into a force to be reckoned with!" Larry Winget, The Pitbull of Personal Development(c) and six-time NYT/WSJ bestselling author of Grow A Pair "If you do one thing this year read this book. Employees are a business leader's biggest asset and biggest liability. Dov Baron shows us how to get the most out of our team." Jeffrey Hayzlett, Primetime TV Show Host, Bestselling Author & Sometime Cowboy "Does the thought of your top performers leaving suddenly make you break out into a cold sweat? Chances are, they're already halfway out the door. Change that. Transform your company into the one to whom employees are wholeheartedly dedicated and loyal. Dov Baron's readable, illuminating guide will get you there." Marshall Goldsmith, New York Times and global bestselling author of What Got You Here Won't Get You There. Thinkers 50 Top Ten Global Business Thinker and top ranked executive coach. "Dov Baron's new book Fiercely Loyal is a wake up call for leaders who are challenged by how to attract and hold on to talented people. Dov addresses issues that are talked about far too infrequently, but that are in fact the absolute keys to creating loyalty in employees today. Dov's Full Monty straight talk will shake you up, motivate you to change, and give you concrete ways to make loyalty a cornerstone of your organization." Keith Krach; CEO and President DocuSign "Dov Baron's Fiercely Loyal is full of practical tips for CEOs who want to retain their talent pool of the future Millennials. This book is a must read for all CEOs and HR professionals!" Nancy MacKay PhD, CEO. MacKay CEO Forums
Author: Brian Hogben
Publisher: FriesenPress
ISBN: 152551184X
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
Imagine having the financial security to pursue your dreams. Imagine not having to live paycheck to paycheck. Imagine living a life with no limitations. What’s stopping you from turning this dream into a reality? The answer for many of us, is fear. The fear of the first step often paralyzes us from taking any at all. The fear of making a mistake is among our greatest. Mission35 shares the story of Brian Hogben, a mortgage broker in Hamilton, Ontario, whose path to success was not without its fair share of mistakes. It was through trial and many errors, Brian learned the lessons that only these mistakes could teach. He insists he would not be the successful business owner he is today without these experiences. Perhaps you’ve experienced your fair share as well – you’ve taken the first step in pursuit of your passion and been shut out or shot down. Brian encourages you to persevere through these challenges. He believes the right decisions today can lead to your financial security tomorrow, and he wants to show you how. Make this book the first step in your journey and the springboard to launch your own dreams – the world is waiting!
Author: Sandy Rogers
Publisher: AMACOM
ISBN: 0814439608
Category : Business & Economics
Languages : en
Pages : 223
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Book Description
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Author: Lisa Whittle
Publisher: Harvest House Publishers
ISBN: 0736969861
Category : Religion
Languages : en
Pages : 224
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Book Description
You Can Be a Spiritual Warrior Does it feel like the world has gone crazy and you're just along for the ride? From bombings to bullying, the world has us on pins and needles—afraid for our children, fearful for ourselves, worried that we won't have enough strength to stand our ground. But you don't have to start brave to stay strong. Inspirational author and speaker Lisa Whittle wants you to experience the joy and release of trusting in your Savior to help you live a God-ignited life. Find the tools you need to... confirm Truth and keep anti-biblical messages from misleading you develop passion for defending your beliefs without letting personal pride interfere outfit your days to support your faith so your dedication doesn't fizzle There's no better time than this moment to put on your warrior boots and discover the fearless life you've been called to live.
Author: Ian Wallace
Publisher: Health Communications, Inc.
ISBN: 0757318355
Category : Body, Mind & Spirit
Languages : en
Pages : 554
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Book Description
If you've ever woken up thinking 'What was that about?' This fascinating dream dictionary with over 12,000 definitions will explain everything and help you become your own dream expert. Written by highly respected Dream Psychologist Ian Wallace, this comprehensive guide will help you interpret the imagery you see in your dreams and analyse the hidden meaning and messages within them. By exploring your dreams in this way, you'll reach a deeper understanding of what you really want in life - and work out how to achieve it. Whether you dream about flying above canyons, your teeth dropping out, missing the bus or standing naked in a crowded room, Ian will help you understand what your unconscious is trying to tell you and how you can use your dreams to help you live a rich and fulfilled life. After all, dream is just a dream until you put it into action ...
Author: Clarrie Burke
Publisher: Strategic Book Publishing
ISBN: 1609767535
Category : Philosophy
Languages : en
Pages : 165
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Book Description
While on a cruise, the subject of loyalty was raised at the dinner table. A retired school teacher lamented, "Loyalty! I sometimes wonder what that means in this day and age." This set in motion a lively discussion that drew attention to loyalty as a poignant social issue in our changing society. Loyalty in Our Time: Does Loyalty Matter Anymore? raises some disturbing issues.From the latter part of the 20th century, society has become transfixed and divided by the growing controversy surrounding loyalty, which continues to tug at the very fabric of our society. The controversy continues in all forms of the media and on the Internet. News items have highlighted the perceived breakdown in loyalty across the board, within organisations, institutions, associations, political parties, government, partnerships, sporting clubs and teams."Loyalty is dead!" has become a common mournful cry. The quest to gain some measure of validation for this fatalistic statement comes through a basic understanding of the concept of loyalty, as well as in real-life situations.Try raising this topic at your next dinner party or social gathering! About the Author: Clarrie Burke was born in Port Moresby, Papua New Guinea. At the onset of World War II, his family was evacuated to Brisbane, Australia. Following his schooling in Australia, he trained as a primary teacher, and for most of his career he worked in teacher education. Upon retirement, he was an executive member of Amnesty International (Queensland) and joint coordinator of the Queensland Schools Amnesty Network. He has written articles, and conducted workshops and projects on human rights, personal ethics, and social responsibility for youth.Publisher's website: http: //www.strategicpublishinggroup.com/title/LoyaltyInOurTime.html
Author: Gratia Lysne
Publisher: Xlibris Corporation
ISBN: 1524540919
Category : Fiction
Languages : en
Pages : 268
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Book Description
In memory of my son Jason. Journey with my son a spirit (Ichel the Third) and me as he shares the mysteries of love and death. Join us as the magical eyes drip tears of love. If you linger still, you will see the beauty of his heart dripping the mystery of loyalty. If you linger still, you will see the beauty of his soul, dripping the mystery of devotion. If you linger still you will see the beauty of his spirit dripping the mystery of compassion. If you linger still you will weep as we weep. “In emotions of sorrow as you drip tender tears of sadness, hurt, and pain, it stirs my heart and soul and as I touch you softly as you weep, I long to take away the sadness the hurt, the pain, and indeed I do in magic my love indeed I do. You touch my heart and soul my sweetheart, indeed you do.” In our journey my son will die again as he ask me to free him from his heartbreaking chains. How will I respond to the child as he beseeches a heartbreaking and grueling request? As well my son and I journey my first life where I am an alcoholic deeply in love with another alcoholic. In non fiction life I am an alcoholic in recovery so we share many feelings and emotions of my illness. In Ichel’s darkest hour, I wept for my love; alcohol had heartbreakingly destroyed my love. My love Ichel and I are destroyed by alcohol, a fatal illness if not brought to standstill however; our love ceases never not to be... The thesis of my stories is dedicated to my love Ichel. I worshiped my love; I adored my love. At first Ichel did not know that I loved him so much. I would see Ichel at different functions although we are not yet in a relationship. I called Ichel my hush hush love. To you, Ichel this mysterious creature that I am enchanted to love as beautiful and magical as the mystifying emotions of a dripping star. The angel of love Achicaya will join as well. The angel is exquisitely and exhilarating beautiful with electrifying wings exuding the most divine love. My stories are fictional, non fictional and spiritual indeed.
Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640950532
Category : Business & Economics
Languages : en
Pages : 173
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Book Description
Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Author: Gill Robinson Hickman
Publisher: SAGE
ISBN: 1412939089
Category : Business & Economics
Languages : en
Pages : 697
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Book Description
The Second Edition of Leading Organizations offers an expanded focus on the fluid roles of leaders and participants (followers) and their mutual responsibility for organizational leadership. Like the first edition, this text contains chapters on implementing the organization's mission, structure, culture and strategy written by leading scholars in the fieild. New features include: - Strategic leadership - Virtual leadership - Leadership, organizational change, and conflict - Building a culture of leadership
