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Author: Vera Freytag
Publisher: Multilingual Matters
ISBN: 1788925971
Category : Business & Economics
Languages : en
Pages : 151
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Book Description
Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.
Author: Vera Freytag
Publisher: Multilingual Matters
ISBN: 1788925971
Category : Business & Economics
Languages : en
Pages : 151
Get Book Here
Book Description
Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.
Author: Vera Freytag
Publisher: Multilingual Matters
ISBN: 1788925963
Category : Business & Economics
Languages : en
Pages : 236
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Book Description
Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.
Author: Dawn Archer
Publisher: John Benjamins Publishing Company
ISBN: 9027260850
Category : Language Arts & Disciplines
Languages : en
Pages : 334
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Book Description
Much like in everyday life, politeness is key to the smooth running of relationships and interactions. Professional contexts, however, tend to be characterised by a plethora of behaviours that may be specific to that context. They include ‘polite’ behaviours, ‘impolite’ behaviours and behaviours that arguably fall somewhere between – or outside – such concepts. The twelve chapters making up this edited collection explore these behaviours in a range of communication contexts representative of business, medical, legal and security settings. Between them, the contributions will help readers to theorize about – and in some cases operationalize (im)politeness and related behaviours for – these real-world settings. The authors take a broad, yet theoretically underpinned, definition of politeness and use it to help explain, analyse and inform professional interactions. They demonstrate the importance of understanding how interactions are negotiated and managed in professional settings. The edited collection has something to offer, therefore, to academics, professionals and practitioners alike.
Author: Stephanie Schnurr
Publisher: Taylor & Francis
ISBN: 1040096220
Category : Language Arts & Disciplines
Languages : en
Pages : 253
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Book Description
Routledge Introductions to Applied Linguistics is a series of introductory level textbooks covering the core topics in applied linguistics, primarily designed for those beginning postgraduate studies, or taking an introductory MA course, as well as for advanced undergraduates. Titles in the series are also ideal for language professionals returning to academic study. The books take an innovative ‘practice-to-theory’ approach, with a ‘back-to-front’ structure. This leads the reader from real-world problems and issues, through a discussion of intervention and how to engage with these concerns, before finally relating these practical issues to theoretical foundations. Additional features include tasks with commentaries, a glossary of key terms and an annotated further reading section. Exploring Professional Communication provides an accessible overview of the vast field of communication in professional contexts from an applied linguistics perspective. It explores the nature of professional communication by discussing various fundamental topics relevant for an understanding of this area. The book is divided into eight chapters, each dealing with a specific area of professional communication, such as genres of professional communication, identities in the workplace and key issues of gender, leadership and culture. Although the book’s main approach to professional communication is an applied linguistics one, it also draws on insights from a range of other disciplines. This second edition has been substantially revised and updated and includes coverage of the most recent developments in the area. New topics include: Remote and virtual communication, as well as technology-assisted communication The impact of the pandemic on professional communication Gender in professional communication post-#metoo Intersectional issues A new chapter on researching professional communication Throughout, Stephanie Schnurr takes an interactive approach that is reflected in the numerous examples of authentic discourse data, from a variety of written, spoken and multimodal contexts. Exploring Professional Communication is critical reading for postgraduate and upper undergraduate students of applied linguistics and communication studies.
Author: Yeşim Aksan
Publisher: Cambridge Scholars Publishing
ISBN: 1443874973
Category : Language Arts & Disciplines
Languages : en
Pages : 275
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Book Description
Corpus linguistic methods provide new avenues for (im)politeness scholarship to reflexively evaluate its understanding of communication and language use on the theoretical contributions of corpus linguistics to the linguistic sciences. In this sense, this volume is a unique contribution to (im)politeness scholarship. It showcases studies in the field which employ specialized and general corpora, with methodologies that range from the speech act to the discourse-analytic and conversation-analytic traditions. The book brings into closer contact scholarship that has hitherto remained in relatively different streams of the scientific investigation of (im)politeness. A unifying theme of the chapters here is that (im)politeness phenomena are situated within the institutional and genre-specific expectations of participants in an interaction. Each of the chapters identifies the situatedness of (im)politeness from varying perspectives. The chapters in the volume are sequenced from specialized to general corpora, and simultaneously move from conversation – and discourse – analytic perspectives to contributions that address issues surrounding the identification and extraction of (im)politeness in general corpora. In collating the chapters of the volume, care was taken to focus attention on languages that have been studied extensively in (im)politeness scholarship (varieties of English – British English and Englishes in Hong Kong – and Greek), and languages that are only recently gaining more visibility in the field (Slovenian and Turkish).
Author: Janet Holmes
Publisher: Routledge
ISBN: 1317611535
Category : Language Arts & Disciplines
Languages : en
Pages : 154
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Book Description
Power and Politeness in the Workplace has become established as a seminal text for courses in language and professional communication. Co-authored by bestselling author Janet Holmes, this text provides insights into the way we all talk at work, including a wealth of material illustrating the way people communicate with each other in their ordinary everyday encounters in their workplaces. The analysis focuses, in particular, on how and why people "do" power and politeness in the workplace, and examines the discourse strategies involved in balancing the competing demands of meeting workplace objectives and getting things done on time with maintaining good collegial workplace relationships. Drawing on a large and very varied corpus of data collected in a wide range of workplaces, the authors explore specific types of workplace talk, such as giving advice and instructions, solving problems, running meetings and making decisions. Attention is also paid to the important contribution of less obviously relevant types of workplace talk such as humour and small talk, to the construction of effective workplace relationships. In the final chapter some of the practical implications of the analyses are identified. This Routledge Linguistics Classic is here reissued with a new preface from the authors, covering the methods of analysis, an update on the Language in the Workplace project and a look at the work in the context of recent research. Power and Politeness in the Workplace continues to be a vital read for researchers and postgraduate students in the fields of applied linguistics and communication studies.
Author: Sara Orthaber
Publisher: Springer Nature
ISBN: 3031433203
Category : Language Arts & Disciplines
Languages : en
Pages : 354
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Book Description
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment
Author: Mary Shin Kim
Publisher: Springer Nature
ISBN: 3031506987
Category : Korean language
Languages : en
Pages : 272
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Book Description
This open-access edited volume brings together the latest research on Korean politeness (K-Politeness) from multidisciplinary and multimodal perspectives across a broad range of different interactional contexts and communication platforms, both online and offline. The volume examines how Korean language speakers construct, negotiate, and utilize politeness or impoliteness as discursive practices during daily interaction. The studies not only include intimate interactions between family members and friends, but also institutional interactions between business vendors and customers, doctors and patients, talk show hosts and their guests, as well as politicians. The studies include discussions on the perception of Korean (im)politeness of K-wave viewers and fans. The role of media is discussed and how it influences public discourse and speakers’ perception and practice of Korean (im)politeness. This text also examines interactions through instant text messages, chat boxes in livestreaming sites, online chat boxes with business vendors, and related communication channels. Although the disciplines and methodologies may vary, the studies are based on empirical research. This volume provides new insights through contributions from researchers of different disciplines, including communications, sociolinguistics, conversation analysis, discourse analysis, and pragmatics; it appeals to students and researchers in these fields.
Author: Penelope Brown
Publisher: Cambridge University Press
ISBN: 9780521313551
Category : Language Arts & Disciplines
Languages : en
Pages : 364
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Book Description
This book studies the principles for constructing polite speeches, based on the detailed study of three unrelated languages and cultures.
Author: Maria Banaś
Publisher: V&R Unipress
ISBN: 3847015745
Category : Literary Criticism
Languages : en
Pages : 197
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Book Description
The contributions gathered in this volume attempt to take varied perspectives on current state of art within the field of linguistics, sociolinguistics and ethnolinguistics. This vast interpretative perspective stretches from the modern European and American conceptualisations of the societal identity, through the extralinguistic reality hidden behind the language expressions and phraseology in order to complete this image with the insightful presentation of various linguistic diasporas. Sociopragmatic and ethnolinguistic considerations accomplish this attempt to represent the leading themes of modern linguistic studies. Diverse methodological and empirical perspectives are employed in the present volume – from socio- and ethnolinguistic issues through (inter)cultural and communication studies to good practices in translatology.
