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Author: Jon Klingborg
Publisher: American Animal Hosp Assoc
ISBN: 1583261699
Category : Medical
Languages : en
Pages : 210
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Book Description
Author: Jon Klingborg
Publisher: American Animal Hosp Assoc
ISBN: 1583261699
Category : Medical
Languages : en
Pages : 210
Get Book
Book Description
Author:
Publisher:
ISBN: 9780988183407
Category : Communication in medicine
Languages : en
Pages : 140
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Book Description
Phone conversations are the first step in the client experience. From welcoming greetings to on-hold etiquette, learn best practices for managing phone calls. Discover ways to convert more phone shoppers into new clients to grow your practice. In the exam room, learn how to educate pet owners about preventive care and explain finances with confidence. Get tips on handling difficult clients with grace and professionalism. When your team becomes expert communicators, clients will eagerly accept your recommendations and patients will get the care they need. Packed with scripts, this book will teach you the right words and phrases to have effective conversations with clients.
Author: Jane R. Shaw
Publisher: John Wiley & Sons
ISBN: 1119382750
Category : Medical
Languages : en
Pages : 262
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Book Description
Developing Communication Skills for Veterinary Practice Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book: Defines each communication skill, demonstrates techniques, and provides examples Emphasizes the importance of communicating effectively with clients and colleagues Provides a process and structure for coaching communication with colleagues Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails Outlines best practices for effectively communicating using technology Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
Author: Carol Gray
Publisher: John Wiley & Sons
ISBN: 111869970X
Category : Medical
Languages : en
Pages : 216
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Book Description
This is the first definitive textbook on veterinary communication,written specifically for students and veterinary professionals by agroup of international experts. Communication is a core clinicalskill, and is now taught as a compulsory part of most veterinarydegree courses. Good communication is crucial to theveterinarian-client-patient relationship, to patient health andultimately to the success of any veterinary business. The book covers all the key areas of communication including:the basic framework for the veterinary consultation; professional,ethical and legal aspects; communication with clients andcolleagues; and coping with end-of-life and other difficultsituations. It combines the most up-to-date research with a wealthof practical information, such as: Real-life case studies to help you apply your learning to realscenarios Simple step-by-step guidelines showing you how to deal withspecific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by acarefully chosen group of specialists, comprising veterinarycommunication lecturers, veterinary practitioners, trainingmanagers and counsellors.
Author: Ryane E. Englar
Publisher: 5m Books Ltd
ISBN: 1789181232
Category : Medical
Languages : en
Pages : 472
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Book Description
Good communication skills provide better clinical outcomes and help avoid minor as well as major mistakes. Approximately 60-80% of negligence claims against vets are related to poor communication, with new graduates especially vulnerable. Communication skills are a growing part of the curriculum in veterinary schools, recognising how fundamental clear communication is to good practice. A Guide to Oral Communication in Veterinary Medicine covers why communication skills are important, the structure of typical communications and suggested approaches, veterinary specific communication pathways and sample scripts between vet and client. Scenarios covered include everyday communication, dealing with challenging situations, different species, different settings, and communication within the veterinary team. The aim is to instil confidence and competence, build professionalism and avoid problems. Most current teaching is based on a toolbox approach developed from the human medicine model. However, there is no set standard for teaching methodology which is why this is primarily a book for students but also includes a section for educators to provide guidance in this nascent subject. 5m Books
Author: Christopher A. Adin
Publisher: Elsevier Health Sciences
ISBN: 0323897479
Category : Medical
Languages : en
Pages : 153
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Book Description
This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.
Author: Lisa Powell
Publisher: John Wiley & Sons
ISBN: 1444347683
Category : Medical
Languages : en
Pages : 249
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Book Description
Small Animal Emergency and Critical Care: Case Studies in Client Communication, Morbidity and Mortality provides a unique opportunity to learn from real-life case examples. Presented as a collection of short case studies, the book examines a wide range of situations likely to arise in emergency practice. The approach is modeled on the Morbidity and Mortality Conferences which were first established as a training and educational tool for medical doctors. They have now been successfully adopted in veterinary medicine as a forum for case review and learning opportunities, encouraging thorough review from different perspectives. Each chapter presents a real case, and highlights the pitfalls that both novice and experienced veterinarians can encounter. A key theme of the book is on communication issues. Owner perspectives are discussed, as well as how communications between clinicians and owners can be optimized to allow veterinarians to better meet owner expectations. The cases were provided by a variety of experienced veterinarians, primarily specialists in veterinary emergency and critical care, as well as other specialties, general practice, universities, and private institutions. This highly readable book is suitable either to absorb from cover to cover, or for reference to a specific case or situation. It highlights a number of common clinical problems and communication issues that either did or may lead to difficulties in case management, helping you to avoid these situations.
Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 0781759846
Category : Medical
Languages : en
Pages : 674
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Book Description
Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!
Author: Carolyn C. Shadle
Publisher: American Animal Hosp Assoc
ISBN: 1583261680
Category : Medical
Languages : en
Pages : 226
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Book Description
Author: Cindy Lou Adams
Publisher:
ISBN: 9780997767919
Category : Communication in medicine
Languages : en
Pages : 310
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Book Description
