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Author: Collier, Rohan
Publisher: McGraw-Hill Education (UK)
ISBN: 0335197299
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from the private, public and voluntary sectors, Rohan Collier explains how to develop and implement equalities policies which effect real change. She argues that to be successful, an organization must know and address the different needs and interests of its customers or clients; and the only way to fully understand the needs of a diverse public is to take account of equalities issues. This is the first book of its kind. It will enable organizations to improve their image, enhance their services, and widen their customer or client base.
Author: Collier, Rohan
Publisher: McGraw-Hill Education (UK)
ISBN: 0335197299
Category : Business & Economics
Languages : en
Pages : 162
Get Book
Book Description
This book gives practical advice on how organizations delivering a service to the public can meet the needs of different groups of people. Using examples from the private, public and voluntary sectors, Rohan Collier explains how to develop and implement equalities policies which effect real change. She argues that to be successful, an organization must know and address the different needs and interests of its customers or clients; and the only way to fully understand the needs of a diverse public is to take account of equalities issues. This is the first book of its kind. It will enable organizations to improve their image, enhance their services, and widen their customer or client base.
Author: Joyce, Paul
Publisher: McGraw-Hill Education (UK)
ISBN: 0335200478
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
This is an accessible introduction to the theory and practice of strategic management in the public sector.
Author: Undesa - Iias
Publisher: IOS Press
ISBN: 9781586032241
Category : Business & Economics
Languages : en
Pages : 202
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Book Description
Those who wish to read other papers and follow the debate between the participants, can visit the DPEPA website.
Author: John Diamond
Publisher: Routledge
ISBN: 1134177569
Category : Business & Economics
Languages : en
Pages : 225
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Book Description
Taking a problem based approach to regeneration management, this exciting book examines how various issues are addressed within the areas of social and economic development and transformation.
Author: Oliver Cumming
Publisher: Routledge
ISBN: 1315471515
Category : Business & Economics
Languages : en
Pages : 350
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Book Description
There is growing acceptance that the progress delivered under the Millennium Development Goal target for drinking water and sanitation has been inequitable. As a result, the progressive reduction of inequalities is now an explicit focus of the Sustainable Development Goal (SDG) targets, adopted in 2015, for universal access to drinking water, sanitation and hygiene (WASH). This shift in focus has implications for the way in which the next generation of WASH policies and programmes will be conceived, designed, financed and monitored. This book provides an authoritative textbook for students, as well as a point of reference for policy-makers and practitioners interested in reducing inequalities in access to WASH services. Four key areas are addressed: background to the human right to water and development goals; dimensions of inequality; case studies in delivering water and sanitation equitably; and monitoring progress in reducing inequality.
Author: Peter Murphy
Publisher: Springer
ISBN: 3319621556
Category : Medical
Languages : en
Pages : 240
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Book Description
This unique text fills a major gap in the emergency services literature by surveying the research on fire and rescue service management in the UK. An extensive evidence base focuses on organizational culture, leadership skills, standards, and accountability, emphasizing the services’ dual roles as first responders and guardians of public safety and prevention. The implications for international public health and safety programs are made clear as the services’ recent history illustrates the complex challenges typical of functioning within local and national political contexts. Chapters take on a broad range of management, leadership, service delivery, and staffing concerns, including: · Evolution and adaptation of fire and rescue services during periods of expansion and austerity. · Civil protection as a local and national priority. · Structural issues: assessments and improvements, collaborations with other services. · Emerging social concerns: diversity, gender equality, the aging worker population. · The concepts and consequences of heroes and heroism. · Future directions for governance, transparency, and accountability. Fire and Rescue Services complements the earlier volumes in the Leadership & Management of Emergency Services series with equal parts realism and vision. It should interest a wide audience of public policymakers, public managers, and emergency service personnel, as well as academics and researchers.
Author: OECD
Publisher: OECD Publishing
ISBN: 9264043268
Category :
Languages : en
Pages : 377
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Book Description
This report is the first in a series of OECD country reviews that will look at public management reform and governance issues from a comprehensive perspective.
Author: William J. Murin
Publisher: Taylor & Francis
ISBN: 9780824066185
Category : Political Science
Languages : en
Pages : 352
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Book Description
First Published in 1989. Routledge is an imprint of Taylor & Francis, an informa company.
Author: G. J. P. Maas
Publisher: Juta and Company Ltd
ISBN: 9780702138324
Category : Business & Economics
Languages : en
Pages : 140
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Book Description
This work not only explores the space for innovation in the public service, but translates this to practical terms and entrepreneurial strategies.
Author: Viola Nzira
Publisher: SAGE
ISBN: 0857023055
Category : Social Science
Languages : en
Pages : 242
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Book Description
Anti-Oppressive Practice in Health and Social Care presents a distinctive holistic approach to developing anti-oppressive practice in a range of health and social care settings, and with a range of service users. Drawing on case studies and practice guidelines, the book proposes strategies which students and professionals can use to develop skills in cultural equality and anti-discrimination and apply them to their everyday practice. The book begins with an account of the nature of anti-oppressive practice and goes on to explore the core theories, concepts and strategies of anti-oppressive practice. Key features of the book include: " a positive preventative approach that sets it apart from existing texts in the field " invaluable practical guidance on how to develop and evaluate personal and organisational cultural practice " a number of helpful features, such as annotated case studies which illustrate best practice, cultural competence and common pitfalls. Anti-Oppressive Practice in Health and Social Care is an essential text for all health and social care undergraduates, on such courses as social work, health care, nursing and counselling. It will also be a useful reference tool for qualified practitioners who wish to reflect on their personal and organisational practice.
