Emotional Intelligence Competencies for Success in Early Hospitality Careers PDF Download
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Author: Erich Steinbock
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Author: Erich Steinbock
Publisher:
ISBN:
Category :
Languages : en
Pages : 0
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Author: Erdogan Koc
Publisher: CABI
ISBN: 1786398311
Category : Business & Economics
Languages : en
Pages : 166
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Book Description
Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments. As tourism and hospitality services are produced and consumed simultaneously, with a high level of contact between employees and customers, the development of emotional intelligence of employees in tourism and hospitality establishments is vital. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees. Covers all major literature, concepts, theories and research findings from the perspective of emotional intelligence". Includes exercises, end of chapter questions, practical examples, student aids and Powerpoint slides for each chapter that can be used in class by academicians and practitioners in their training sessions. The book is intended for use by tourism and hospitality students, researchers and practitioners.
Author: Meloney Sallie-Dosunmu
Publisher: Association for Talent Development
ISBN: 1562861042
Category : Business & Economics
Languages : en
Pages : 24
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Book Description
Success in the workplace requires more than strong job skills and business savvy. It also requires emotional intelligence. Sometimes called EQ, emotional intelligence is the ability to understand and respond appropriately to your own and others’ emotions. “Using Emotional Intelligence in the Workplace” provides an overview of emotional intelligence and explains how to build important EQ skills. In this issue of TD at Work, you will find: · descriptions of emotional intelligence competencies · a personal EQ assessment · steps for developing emotional intelligence · explorations of workplace trends · stories of employees and leaders learning to manage emotions.
Author: Kaylin Huang
Publisher: Candid Creation Publishing
ISBN: 9789811731655
Category : Self-Help
Languages : en
Pages : 0
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Book Description
EMOTION MAKES US. EMOTION DESTROYS US. Would you like to be the slave of your emotions or the master of your emotions? Elevating Emotional Intelligence: A Guide to 10 Emotional Competencies for Career Success reveals the secret power of emotions in thinking, decision-making and career growth. It teaches a step-by-step approach to master emotions, and achieve professional success and personal happiness. The true stories of executives who resolved their career issues through understanding their emotions and developed their emotional competence that led to breakthroughs in their careers will show you a way in navigating your own challenges. Through experiential exercises that develop the 10 emotional competencies pivotal for career success, you will discover and master the emotions that currently affect your work and life. It is a complete guide about developing emotional intelligence and serves as a lifetime resource to turn to for various challenges in different stages of your career.
Author: Pablo Fernández-Berrocal
Publisher: Frontiers Media SA
ISBN: 2889199223
Category : Psychology
Languages : en
Pages : 172
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Book Description
Nowadays, not only psychologists are interested in the study of Emotional Intelligence (EI). Teachers, educator, managers, employers, and people, in general, pay attention to EI. For example, teachers would like to know how EI could affect student’s academic results, and managers are concerned about how EI influences their employees’ performance. The concept of EI has been widely used in recent years to the extent that people start to applying it in daily life. EI is broadly defined as the capacity to process and use emotional information. More specifically, according to Mayer and Salovey, EI is the ability to: “1) accurate perception, appraise, and expression of emotion; 2) access and/or generation of feelings when they facilitate thought; 3) understand emotions and emotional knowledge; and 4) regulate emotions to promote emotional and intellectual growth” (Mayer and Salovey 1997, p. 10). When new information arises into one specific area of knowledge, the work of the scientists is to investigate the relation between this new information and other established concepts. In this sense, EI could be considered as a new framework to explain human behaviour. As a young concept in Psychology, EI could be used to elucidate the performance in the activities of everyday life. Over the past two decades, studies of EI have tried to delimitate how EI is linked to other competences. A vast number of studies have reported a relation between EI and a large list of competences such as academic and work success, life satisfaction, attendee to emotions, assertiveness, emotional expression, emotional-based decision making, impulsive control, stress management, among others. Moreover, recent researches have shown that EI plays an important role in the prediction of behaviour besides personality and cognitive factors. However, it is not until quite recently, that studies on EI have considered the importance of individual differences in EI and their interaction with cognitive abilities. The general issue of this Research Topic was to expose the role of individual differences on EI in the development of a large number of competencies that support a more efficient performance in people’s everyday life. The present Research Topic provide an extensive review that may give light to the better understanding of how individual differences in EI affect human behaviour. We have considered studies that analyse: 1) how EI contributes to emotional, cognitive and social process beyond the well-known contribution of IQ and personality traits, as well as the brain system that supports the EI; 2) how EI contributes to relationships among emotions and health and well-being, 3) the roles of EI during early development and the evaluation in different populations, 4) how implicit beliefs about emotions and EI influence emotional abilities.
Author: Melissa Ramdas
Publisher: Frontiers Media SA
ISBN: 2832546234
Category : Science
Languages : en
Pages : 124
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Book Description
Author: Cary Cherniss
Publisher: Jossey-Bass
ISBN: 9780787956905
Category : Business & Economics
Languages : en
Pages : 352
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Book Description
This title examines conceptual and strategic issues involved in defining, measuring, and promoting emotional intelligence in organizations. The authors include 15 models that have been tested and empirically validated in existing organizations and 22 guidelines for promoting emotional intelligence.
Author: Sue Beeton
Publisher: Springer
ISBN: 9811306389
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
This book elaborates upon, critiques and discusses 21st-century approaches to scholarship and research in the food, tourism, hospitality, and events trades and applied professions, using case examples of innovative practice. The specific field considered in this book is also placed against the backdrop of the larger question of how universities and other institutions of higher learning are evolving and addressing the new relationships between research, scholarship and teaching.
Author: Sorin Dumitrascu
Publisher:
ISBN: 9781520591278
Category :
Languages : en
Pages : 321
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Book Description
It was a terrifying scene: A lone gunman was holding several adults and children hostage on a New York subway. It seemed certain someone would be wounded or shot, when a male passenger, no bigger in size than the gunman himself, tackled the criminal and seized his weapon. This heroic act gives us insight into the purpose and intensity of human emotions.This type of gesture suggests that deep feelings and emotions act as necessary guides when humans face situations too important to defer to the intellect alone. Situations that arouse such emotional responses include:- facing danger,- suffering a painful loss,- pursuing goals despite frustration,- bonding with fellow humans,- building a family.In all decision-making and action situations, feelings count as much, if not more, than rational thought. In fact, there has been far too much emphasis on rational thought (IQ) in the past when evaluating human behavior and potential.In this book you'll gain an understanding of the emotional intelligence theory, and you'll explore the basis of emotional intelligence by examining the following four areas:- the purpose of emotions,- managing emotions,- the impact of emotional intelligence,- what it takes to become emotionally literate.Can you measure your intelligence simply by taking an IQ test? Will your SAT scores determine your on-the-job success?Studies show that emotional intelligence plays a role that's just as, if not more, important than IQ. By developing your people skills, you'll have a positive effect on your career. In this book, you'll explore:- what emotional intelligence is,- how to realistically evaluate yourself,- why it's important to manage your emotions,- how self-motivation affects your career.Groups are common in the workplace. Why do some work groups flourish, while others seem to drag behind?Team members develop a culture which contributes strongly to their success. Some groups have an atmosphere of excitement and an ability to adapt. Others resist change and have a negative, growth- inhibiting environment.The ability to handle emotions appropriately and work well with others is known as emotional intelligence. This competency factors into the team's success.Participation and collaboration are key to the success of your team. In this book, you'll explore the importance of these characteristics in accomplishing group goals. You'll also examine:- the competencies needed to become an effective team member,- the techniques for handling emotions,- the ways to evaluate your team's emotional intelligence,- the strategies for improving your team's emotional intelligence.Stellar teams don't appear out of thin air. They're made up of the right people in the right place. These teams have the support and encouragement they need to succeed. Team members are committed to the success of the group and they work to enhance their abilities to thrive in today's fast-paced business environment. This book will help you contribute effectively to your team's growth.
Author: Simone Janson
Publisher: Best of HR - Berufebilder.de®
ISBN: 3965965492
Category : Psychology
Languages : en
Pages : 116
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Book Description
Also in the 6th revised and improved edition, published by a government-funded publisher involved in EU programs and a partner of the Federal Ministry of Education, you receive the concentrated expertise of renowned experts (overview in the book preview), as well as tailored premium content and access to travel deals with discounts of up to 75%. At the same time, you do good and support sustainable projects. Because in our performance-hungry and stressful working world, composure is clearly underestimated as a career factor. Anyone who doesn't seem so eager to perform is quickly labeled as an unmotivated slacker who, after all, just wants to shirk work. But the opposite is true: the ability to sleep sufficiently long and deeply is an important, but often underestimated factor for health and performance. Many people are under extreme stress, the balancing act between employer and private life overwhelms many, and in the end this also affects sleep. The ever-faster pace of digital development and the increasing pressure to perform and succeed, and to work as flawlessly as possible, do the rest. Burnout is often the result, but it is avoidable: If you don't let yourself lose your cool, you will not only be healthier in the long term, but also more successful at work. This book gives tips and instructions on self-organization and time management and shows how you can successfully defeat stress through good sleep and increase your own energy, motivation and concentration. With its "Info on Demand" concept, the publisher not only participated in an EU-funded program but was also awarded the Global Business Award as Publisher of the Year. Therefore, by purchasing this book, you are also doing good: The publisher is financially and personally involved in socially relevant projects such as tree planting campaigns, the establishment of scholarships, sustainable living arrangements, and many other innovative ideas. The goal of providing you with the best possible content on topics such as career, finance, management, recruiting, or psychology goes far beyond the static nature of traditional books: The interactive book not only imparts expert knowledge but also allows you to ask individual questions and receive personal advice. In doing so, expertise and technical innovation go hand in hand, as we take the responsibility of delivering well-researched and reliable content, as well as the trust you place in us, very seriously. Therefore, all texts are written by experts in their field. Only for better accessibility of information do we rely on AI-supported data analysis, which assists you in your search for knowledge. You also gain extensive premium services: Each book includes detailed explanations and examples, making it easier for you to successfully use the consultation services, freeky available only to book buyers. Additionally, you can download e-courses, work with workbooks, or engage with an active community. This way, you gain valuable resources that enhance your knowledge, stimulate creativity, and make your personal and professional goals achievable and successes tangible. That's why, as part of the reader community, you have the unique opportunity to make your journey to personal success even more unforgettable with travel deals of up to 75% off. Because we know that true success is not just a matter of the mind, but is primarily the result of personal impressions and experiences. Publisher and editor Simone Janson is also a bestselling author and one of the 10 most important German bloggers according to the Blogger Relevance Index. Additionally, she has been a columnist and author for renowned media such as WELT, Wirtschaftswoche, and ZEIT - you can learn more about her on Wikipedia.
