An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success PDF Download
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Author: David Barrow
Publisher: IT Governance Ltd
ISBN: 1787784681
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Author: Bruce Daisley
Publisher: HarperCollins
ISBN: 0062944525
Category : Business & Economics
Languages : en
Pages : 319
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Book Description
“An important reminder of simple everyday practices to improve how we all work together, which will lead to greater team and individual happiness and performance. Great results will follow.”—Jack Dorsey, CEO of Twitter and Square “With just 30 changes, you can transform your work experience from bland and boring (or worse) to fulfilling, fun, and even joyful.”—Daniel Pink, author of When and Drive The vice president of Twitter Europe and host of the top business podcast Eat Sleep Work Repeat offers thirty smart, research-based hacks for bringing joy and fun back into our burned out, uninspired work lives. How does a lunch break spark a burst of productivity? Can a team’s performance be improved simply by moving the location of the coffee maker? Why are meetings so often a waste of time, and how can a walking meeting actually get decisions made? As an executive with decades of management experience at top Silicon Valley companies including YouTube, Google, and Twitter, Bruce Daisley has given a lot of thought to what makes a workforce productive and what factors can improve the workplace to benefit a company’s employees, customers, and bottom line. In his debut book, he shares what he’s discovered, offering practical, often counterintuitive, insights and solutions for reinvigorating work to give us more meaning, productivity, and joy at the office. A Gallup survey of global workers revealed shocking news: only 13% of employees are engaged in their jobs. This means that burn out and unhappiness at work are a reality for the vast majority of workers. Managers—and employees themselves—can make work better. Eat Sleep Work Repeat shows them how, offering more than two dozen research-backed, user-friendly strategies, including: Go to Lunch (it makes you less tired over the weekend) Suggest a Tea Break (it increases team cohesiveness and productivity) Conduct a Pre-Mortem (foreseeing possible issues can prevent problems and creates a spirit of curiosity and inquisitiveness) “Let’s start enjoying our jobs again,” Daisley insists. “It’s time to rediscover the joy of work.”
Author: Scott W. Cohen
Publisher: Simon and Schuster
ISBN: 1439132526
Category : Family & Relationships
Languages : en
Pages : 306
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Book Description
Written during award-winning pediatrician Dr. Scott W. Cohen’s first year as a father, this book is the only one to combine two invaluable “on the job” perspectives—the doctor’s and the new parent’s. The result is a refreshingly engaging and informative guide that includes all you need to know at each age and stage of your child’s first year. Drawing on the latest medical recommendations and his experiences at home and in the office, Dr. Cohen covers everything from preparing for your baby’s arrival to introducing her to a new sibling, to those three basic functions that will come to dominate a new parent’s life. Eat, Sleep, Poop addresses questions, strategies, myths, and all aspects of your child’s development. In each instance, Dr. Cohen provides a thorough overview and a simple answer or explanation: a “common sense bottom line,” yet he doesn’t dictate. The emphasis is on doing what is medically sound and what works best for you and your baby. He also includes fact sheets, easy-to-follow diagnosis and treatment guides, and humorous daddy vs. doctor sidebars that reveal the learning curve during his fi rst year as a dad. Lively, practical, and reassuring, Eat, Sleep, Poop provides the knowledge you need to parent with confidence, to relax and enjoy baby’s fi rst year, and to raise your child with the best tool a parent can have: informed common sense.
Author: David Barrow
Publisher: IT Governance Ltd
ISBN: 1787784681
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
Author: Matthew Walker
Publisher: Simon and Schuster
ISBN: 1501144316
Category : Health & Fitness
Languages : en
Pages : 368
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Book Description
"Sleep is one of the most important but least understood aspects of our life, wellness, and longevity ... An explosion of scientific discoveries in the last twenty years has shed new light on this fundamental aspect of our lives. Now ... neuroscientist and sleep expert Matthew Walker gives us a new understanding of the vital importance of sleep and dreaming"--Amazon.com.
Author: Tomi Arayomi
Publisher: Tomi Arayomi Ministries
ISBN: 9780244134297
Category :
Languages : en
Pages : 230
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Book Description
"Eat, Sleep, Prophesy, Repeat," is intended primarily for the Christian reader that wants to grow in their ability to hear the voice of God both for themselves and for others. Established author, Tomi Arayomi, shares personal revelations and intimate stories designed to enhance your ability to tune into what the Lord has to say to you. The prophetic is for everyone and the Bible says in John 10:27 that 'My Sheep Hear My Voice.' This book promises the Christian practical insights into how to navigate the prophetic landscape. It answers deeply held questions surrounding the prophetic such as: - What does the voice of God sound like?- How do I separate God's voice from my own voice?- How do I grow in my ability to hear God's voice?- Am I a prophet?- How does God speak today?- How do i minister prophetically to others?- How do I mature in my prophetic anointing?- How do I restore the prophetic back to my local church?- How to be a prophet to NationsAnd much more!
Author: Scott D. Anthony
Publisher: Harvard Business Press
ISBN: 1633698386
Category : Business & Economics
Languages : en
Pages : 170
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Book Description
From the author of The Little Black Book of Innovation, a new guide for using the power of habit to build a culture of innovation Leaders have experimented with open innovation programs, corporate accelerators, venture capital arms, skunkworks, and innovation contests. They've trekked to Silicon Valley, Shenzhen, and Tel Aviv to learn from today's hottest, most successful tech companies. Yet most would admit they've failed to create truly innovative cultures. There's a better way. And it all starts with the power of habit. In Eat, Sleep, Innovate, innovation expert Scott Anthony and his impressive team of coauthors use groundbreaking research in behavioral science to provide a first-of-its-kind playbook for empowering individuals and teams to be their most curious and creative—every single day. Throughout the book, the authors reveal a collection of BEANs—behavior enablers, artifacts, and nudges—they've collected from workplaces across the globe that will unleash the natural innovator inside everyone. In addition to case studies of "normal organizations doing extraordinary things," they provide readers with the tools to create their own hacks and habits, which they can then use to build and sustain their own models of a culture of innovation. Fun, lively, and utterly unique, Eat, Sleep, Innovate is the book you need to make innovation a natural and habitual act within your team or organization.
Author: Neil Bentley
Publisher: Practical Inspiration Publishing
ISBN: 1788602307
Category : Business & Economics
Languages : en
Pages : 265
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Book Description
If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whilst implementing the latest digital change programme and keeping your team happy – this is the book for you. Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new approach to give people and organizations the confidence they need to thrive and deliver in the agile age. This ground-breaking playbook specifically addresses the practical needs of operations managers. Discover: The four critical activities for effective control, and the daily and weekly rhythms which make them effective and sustainable. Practical measures of work and performance which enable like-for-like comparisons and resource balancing across diverse teams. Real-world examples showing you how to raise productivity, improve staff engagement and wellbeing. Online resources which support your control of the truly agile operation. Neil Bentley and Richard Jeffery have spent over 30 years working with operations managers to simplify and bring structure to the challenges of managing in complex organizations. Today their Active Operations Management methodology is used by thousands of managers, raising performance and ensuring the wellbeing of those involved.
Author: Crossfit & Crossfiters Journals
Publisher:
ISBN: 9781086217209
Category :
Languages : en
Pages : 98
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Book Description
This WOD Crossfit Journal has been created to help your to keep track of your WODs and personal records in order to improve your workout skills and know how far you've come in your training. This wodbook contains: WOD log pages to track every details of each WOD (description, strenght/skill trained, duration, score, etc.) personal records pages to keep track of your best trainings a WOD index to find back your favorite WODs and improve your scores BONUS: a list of the 8 most famous WODs to get inspiration for building your next crossfit trainings This unique and personalized wodbook makes a cool gift for any crossfiter or workout lover.
Author: United States. Congress Senate
Publisher:
ISBN:
Category :
Languages : en
Pages : 2750
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Book Description
Author: United States. Congress. Senate. Committee on Appropriations
Publisher:
ISBN:
Category :
Languages : en
Pages : 1734
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Book Description
