How to be a Hotel Receptionist PDF Download
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Author: Matt Shiells-Jones
Publisher: Lulu.com
ISBN: 1471606996
Category : Business & Economics
Languages : en
Pages : 162
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Book Description
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author: Matt Shiells-Jones
Publisher: Lulu.com
ISBN: 1471606996
Category : Business & Economics
Languages : en
Pages : 162
Get Book Here
Book Description
This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
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Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Author: Tricia Bennett
Publisher: AuthorHouse
ISBN: 1477241396
Category : Humor
Languages : en
Pages : 406
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Book Description
Heres your perfect holiday read! When Tricia left the childrens home aged 17, the exceedingly dark and onerous cloud continued to follow her! She was still very much in survival mode when at 21, she bumped into John, a middle-class ex-hippie, with just a tatty suitcase and a fiver to his name. Despite an extremely turbulent courtship, three years later they finally tied the knot. Over the years, and in spite of very limited resources, they still managed to embark on a number of hilarious and ill-fated holidays abroad. These vacations begin with their tragic Greek honeymoon, followed close on the heels by a girls day trip to France that goes horribly wrong. You will be shaking your head in despair when you read about her camping disasters, numerous timeshare travesties, and hopelessly stressful European hotel breaks, as well as the lengths she is willing to go to, just to get an extra Disney ticket! For your own well-being and safety, when you next take a flight, do check the name of the lady sitting next to you. If she answers to the name of Tricia Bennett, it may be wise at that point to quietly leave the plane and reschedule your flight! Oh, and just incase your eyesight is as seriously deficient as hers, the two little figures parachuting out of the plane are the pilot and co pilot, baling out while they still have the chance to do so!
Author: Jackie Arnold
Publisher: Teach Yourself
ISBN: 1444134272
Category : Language Arts & Disciplines
Languages : en
Pages : 176
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Book Description
Written by a professional toastmaster, keynote speaker and voice coach, this book gives you all you need to make an effective speech on any occasion. From weddings and christenings to fundraising events and after-dinner speeches, it offers suitable material for any occasion, with practical techniques and strategies for everything from using props to conquering stage fright and banishing your butterflies forever. Teach Yourself - the world's leading learning brand - is relaunched in 2010 as a multi-platform experience that will keep you motivated to achieve your goals. Let our expert author guide you through this brand new edition, with personal insights, tips, energising self-tests and summaries throughout the book. Go online at www.teachyourself.com for tests, extension articles and a vibrant community of like-minded learners. And if you don't have much time, don't worry - every book gives you 1, 5 and 10-minute bites of learning to get you started. - Gives you a comprehensive source of advice, material and techniques for wedding speeches - Offers hints on how to speak effectively and conquer your butterflies - Features practical guides to making the most of props and technology
Author: Arnaldur Indridason
Publisher: Macmillan
ISBN: 9780312358716
Category : Fiction
Languages : en
Pages : 356
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Book Description
Erlendur and his colleagues have no shortage of suspects, between hotel staff and international travelers, in the stabbing of a hotel Santa Claus in Reykjavik.
Author: Chloe Ayling
Publisher: Kings Road Publishing
ISBN: 1789460093
Category : True Crime
Languages : en
Pages : 228
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Book Description
NOW A MAJOR BBC DRAMA In July 2017, Chloe Ayling, a 20-year-old model from South London, was drugged and kidnapped in Milan, Italy. She was there for a photo shoot, but ended up abducted, bundled into the boot of a car and driven to a remote farmhouse where she was held captive for six days. She was told she was being auctioned on the Dark Web as a sex slave, and that if she tried to escape, she'd be killed instantly by agents of the Black Death gang. Chloe was eventually set free by twisted fantasist Lukasz Herba, and her story became a tabloid obsession and a national conversation. On being freed, Chloe's version of events - along with some of the stranger circumstances of her kidnapping - drove the press into a frenzy. What Chloe has gone through is not trial by jury, but trial by media. One year on, her kidnapper, Lukasz Herba, has been found guilty and sentenced to sixteen years and nine months in jail, and Chloe is finally vindicated and able to tell the full story of her terrifying ordeal.
Author: Ramsey Campbell
Publisher: Simon and Schuster
ISBN: 1787587657
Category : Fiction
Languages : en
Pages : 184
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Book Description
"Campbell has mastered the art of generating a sense of sustained unease." The Washington Post. A new masterpiece from the master of suspense. Tower of Fear is a lost horror film starring Karloff and Lugosi. A film historian who locates a copy dies while fleeing something that terrified him. His friend Sandy Allan vows to prove he found the film. She learns how haunted the production was and the survivors of it still are. It contains a secret about Redfield, a titled family that owns a favourite British food, Staff o’ Life. The Redfield land has uncanny guardians, and one follows Sandy home. To maintain its fertility Redfield demands a sacrifice, and a band of new age travellers is about to set up camp there… FLAME TREE PRESS is the imprint of long-standing Independent Flame Tree Publishing, dedicated to full-length original fiction in the horror and suspense, science fiction & fantasy, and crime / mystery / thriller categories. The list brings together fantastic new authors and the more established; the award winners, and exciting, original voices. Learn more about Flame Tree Press at www.flametreepress.com and connect on social media @FlameTreePress.
Author:
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 1064
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Book Description
Important American periodical dating back to 1850.
Author:
Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 1118
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Book Description
Author: Louise Beech
Publisher: Orenda Books
ISBN: 1913193721
Category : Fiction
Languages : en
Pages : 330
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Book Description
When the mother of an autistic young man hires a call girl to make him happy, three lives collide in unexpected and moving ways ... changing everything. A devastatingly beautiful, rich and thought-provoking novel that will warm and break your heart... 'One of the best writers of her generation' John Marrs, author of The One 'A brilliant premise, executed beautifully ... such a moving, tender and unexpected read' Catherine Isaac, author of Messy, Wonderful Us 'I guarantee you will not read anything like it this year ... you will fall in love with this book' Miranda Dickinson, author of Our Story 'Incredibly moving, gripping, and full of heart ... The novel everyone will be talking about this year' Gill Paul, author of The Secret Wife _______________ Sebastian James Murphy is twenty years, six months and two days old. He loves swimming, fried eggs and Billy Ocean. Sebastian is autistic. And lonely. Veronica wants her son Sebastian to be happy ... she wants the world to accept him for who he is. She is also thinking about paying a professional to give him what he desperately wants. Violetta is a high-class escort, who steps out into the night thinking only of money. Of her nursing degree. Paying for her dad's care. Getting through the dark. When these three lives collide – intertwine in unexpected ways – everything changes. For everyone. A topical and moving drama about a mother's love for her son, about getting it wrong when we think we know what's best, about the lengths we go to care for family ... to survive ... This Is How We Are Human is a searching, rich and thought-provoking novel with an emotional core that will warm and break your heart. _______________ 'Every now and then you read a book that takes your breath away. This is How We Are Human does just that ... you feel from the first page to the last' Liz Fenwick, author of The River Between Us 'A writer of beautiful sentences, and they are in abundance. This sensitive subject is treated with the utmost care' Nydia Hetherington, author of A Girl Made of Air 'Such a complex and emotive book' Claire King, author of The Night Rainbow 'It had me gripped from the start and changed the way I see the world. Beautiful, bold and compelling – another fearless story from Beech' Katie Marsh, author of Unbreak Your Heart 'A searching, rich and thought-provoking novel with an emotional core' LoveReading 'This book is just what the world needs right now' Fiona Mills, BBC 'Oh, Sebastian, I'll never forget him. Heart is always at the core of Louise's books and this one is no exception' Madeleine Black, author of Unbroken 'What a brave and prejudice busting story this is ... brava' S. E. Lynes, author of Can You See Her 'A convincing, bittersweet tale of misplaced kindness, a myriad types of vulnerability, and unexpected consequences ... All the stars and more' Carol Lovekin, author of Wild Spinning Girls 'A tender, insightful read' Michael J. Malone, author of A Song of Isolation 'An exceptional book that will make you laugh, cry and feel better for having read it' Audrey Davis, author of Lost in Translation 'The most exquisite and moving story I have read in a very long time’ Book Review Café ‘I don’t know of another writer who portrays characters so true, flaws and all … mesmerising, the characters are beautiful but, more importantly, they’re REAL’ J. M. Hewitt, author of The Quiet Girls For fans of Maggie O’Farrell, David Nicholls, Ali Smith and JoJo Moyes.
