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Author: W. Brooke Tunstall
Publisher: McGraw-Hill Companies
ISBN: 9780070654341
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
Author: W. Brooke Tunstall
Publisher: McGraw-Hill Companies
ISBN: 9780070654341
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
Author: Debbie J. Goldman
Publisher: University of Illinois Press
ISBN: 0252047230
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union fought for good, humane jobs in the face of degraded working conditions and lowered wages. As the workforce coalesced to resist the changes, it demanded the Communications Workers of America (CWA) fight for safe and secure good-paying jobs. But trends in technology, capitalism, and corporate governance--combined with the decline of unions--narrowed the negotiating options for workers. Goldman describes how the actions of workers, management, and policymakers shaped the social impact of the new digital technologies and gave new form to the telecommunications industry in a time of momentous change. Perceptive and nuanced, Disconnected tells an overlooked story of service workers in a time of change.
Author: United States. Patent Office
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 1984
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Author: Fernández Antonio
Publisher: Springer Nature
ISBN: 3031018079
Category : Mathematics
Languages : en
Pages : 217
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Book Description
This book is the first to present the state of the art and provide technical focus on the latest advances in the foundations of blockchain systems. It is a collaborative work between specialists in cryptography, distributed systems, formal languages, and economics, and addresses hot topics in blockchains from a theoretical perspective: cryptographic primitives, consensus, formalization of blockchain properties, game theory applied to blockchains, and economical issues. This book reflects the expertise of the various authors, and is intended to benefit researchers, students, and engineers who seek an understanding of the theoretical foundations of blockchains.
Author:
Publisher:
ISBN:
Category : Patents
Languages : en
Pages : 810
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Author: Piotr Gaj
Publisher: Springer
ISBN: 3030219526
Category : Computers
Languages : en
Pages : 429
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Book Description
This book constitutes the thoroughly refereed proceedings of the 26th International Conference on Computer Networks, CN 2019, held in Gliwice, Poland, in June 2019. The 29 full papers presented were carefully reviewed and selected from 64 submissions. They are organized in topical sections on computer networks; communications; and queueing theory and queuing networks.
Author: United States. General Accounting Office
Publisher:
ISBN:
Category : Corporate culture
Languages : en
Pages : 28
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Book Description
Author: Douglas Adie
Publisher: Routledge
ISBN: 1351504819
Category : Business & Economics
Languages : en
Pages : 298
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Book Description
First class postage rates have risen from six cents in 1971 to 25 cents in 1988. This rapid increase might be justifiable if service had improved commen-surately, but in fact postal service has steadily deteriorated. The Postal Service concedes that it takes ten percent longer to deliver a first class letter than it did in the 1960s, and one recent postmaster general admits that delivery may have been more reliable in the 1920s. In this volume, Adie reviews the failures of the U.S. Postal Service - an inability to innovate, soaring labor costs, huge deficits, chronic inefficiency, and declining service standards. He blames most of these problems on the postal service's monopoly status. Competition produces efficiency and innovation; monopoly breeds inefficiency, high costs and stagnation. He also examines the experiences of other countries and other industries that may be valuable in prescribing reform for the postal service. The breakup of AT&T provides lessons that may be applied to postal reform. The long-run effects of deregulation on the airline industry are also examined. Since the postal service has serious union problems, Adie looks at the air traffic controllers' strike and other evidence on pay and labor relations in government unions. Finally, Adie examines the experiences of Canada and Great Britain with privatization of government companies. He then offers a comprehensive - and controversial - reform plan for the U.S. Postal Service, with no further monopoly privileges or taxpayer subsidies. He argues that private companies should be free to compete with the Postal Service, and it, in turn, should be free to compete in all phases of the communications business. Without privatization and deregulation, the Postal Service is doomed to continuing inefficiency, rising costs, worsening labor relations, and an increasing loss of customers to more innovative and efficient service providers. Competition would give the Postal Service a chance to enter the 21st ce
Author: A. T. Bell
Publisher: Virtualbookworm.com Publishing
ISBN: 1589397371
Category : Business & Economics
Languages : en
Pages : 337
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Book Description
FINALLY AN ALL INCLUSIVE TELECOMMUNICATIONS BILLING REFERENCE! This book can easily be referred to as the bible of telecommunications billing. It far exceeds what any other author has previously been able to provide. For experienced telecommunications professionals, it provides important information on how to streamline existing billing business processes. It shows how an organization needs to evolve billing information and business system architectures to support the future needs of the consumer. It is a strategic billing reference which goes beyond basic billing concepts. For less experienced telecom professionals, it is an introductory reference for telecom billing. It provides the reader with the background necessary to understand all aspects of this difficult subject. This is an excellent billing textbook for new telecom students or individuals working in the telecommunications field. It surpasses any preceding books written on this subject. Unlike its counterparts, this book assumes no understanding of telecom billing. When finished, the reader will be well versed in billing terms, processes, and strategies.
Author: National Society for Vocational Education
Publisher:
ISBN:
Category : Education
Languages : en
Pages : 600
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Book Description
