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Author: Hanns-Georg Brose
Publisher: Campus Verlag
ISBN: 9783593365244
Category : Division of labor
Languages : de
Pages : 280
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Book Description
Author: Hanns-Georg Brose
Publisher: Campus Verlag
ISBN: 9783593365244
Category : Division of labor
Languages : de
Pages : 280
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Book Description
Author: Karen A. Shire
Publisher: Routledge
ISBN: 1351765183
Category : Social Science
Languages : en
Pages : 244
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Book Description
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Author: Werner Pascha
Publisher: Routledge
ISBN: 1135789266
Category : Business & Economics
Languages : en
Pages : 338
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Book Description
Should Japan and Germany strive to restructure their institutional fabric and arrangements to make them more similar to Anglo-American standards? Where will systemic change lead? This book offers fresh insights by collecting Japanese and German contributions to this scholarly discussion both from theoretical and empirical viewpoints. A major conclusion of several papers is that the forces of differentiation are frequently underestimated. Important thematic issues include: contingency, path dependence and complementarity. Examinations of economic globalisation and rapidity of technological change pose questions about the nature of socio-economic system analysis in the future.
Author: Heidi Gottfried
Publisher: BRILL
ISBN: 9004291482
Category : Social Science
Languages : en
Pages : 185
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Book Description
The Reproductive Bargain reveals the institutional sources of labor insecurities behind Japan’s postwar employment system. This economic juggernaut’s decline cannot be understood without reference to the reproductive bargain. The historical terms of the reproductive bargain rests on the establishment of company citizenship in support of a standard employment relationship, privileging the male breadwinner in calculations for benefits in exchange for the salarymen working long hours in relatively secure jobs at the enterprise and relying on women’s unpaid reproductive labor in the family and increasingly on women’s waged work in nonstandard jobs. Such institutionalized relationships, formerly the engines of growth and stability, drag economic expansion and employment security. Gendering institutional analysis is a key to deciphering the enigma of Japanese capitalism.
Author: Nicholas Smith
Publisher: BRILL
ISBN: 9004215468
Category : Philosophy
Languages : en
Pages : 391
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Book Description
One of the most vexing questions in contemporary political philosophy and social theory concerns the framework within which to undertake a normatively well-grounded, empirically attuned critique of capitalist society. This volume takes the debate forward by proposing a new framework that emphasizes the central anthropological significance of work (its role in constituting human subjectivity) as well as the role work has in the formation of social bonds. Drawing on the philosophy of Hegel and the post-Hegelian tradition of critical social theory, special attention is given to the significance of recognition in work, the problems of misrecognition generated in the present culture of capitalism, and the normative resources available for criticising it.
Author: S. Walby
Publisher: Springer
ISBN: 0230624871
Category : Social Science
Languages : en
Pages : 332
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Book Description
Comparing the UK, US, Germany and Japan, this book draws on innovative concepts of varieties of gender regime as well as varieties of capitalism. The volume re-thinks the processes of de-gendering and re-gendering of working practices in the context of both de-regulation and re-regulation of employment.
Author: Julia Connell
Publisher: Routledge
ISBN: 1134248814
Category : Business & Economics
Languages : en
Pages : 237
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Book Description
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Author:
Publisher:
ISBN:
Category : Asia
Languages : de
Pages : 576
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Book Description
Author: Louise Amoore
Publisher: Manchester University Press
ISBN: 9780719060960
Category : Political Science
Languages : en
Pages : 636
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Book Description
This exciting book, available in paperback for the first time, provides an illuminating account of contemporary globalisation that is grounded in actual transformations in the areas of production and the workplace. It reveals the social and political contests that give 'global' its meaning, by examining the contested nature of globalisation as it is expressed in the restructuring of work.Rejecting conventional explanations of globalisation as a process that automatically leads to transformations in working lives, or as a project that is strategically designed to bring about lean and flexible forms of production, this book advances an understanding of the social practices that constitute global change. Through case studies that span from the labour flexibility debates in Britain and Germany, to the strategies and tactics of corporations and workers, the author examines how globalisation is interpreted and experienced in everyday life. Contestation, she argues, is about more than just direct protests and resistances. It has become a central feature of the practices that enable or confound global restructuring.This book offers students and scholars of international political economy, sociology and industrial relations an innovative framework for the analysis of globalisation and the restructuring of work.
Author: Francesco Garibaldo
Publisher: Peter Lang
ISBN: 9783631589434
Category : Business & Economics
Languages : en
Pages : 720
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Book Description
Participation is a social process, which is basically part of an exchange relationship. Thus, it is principally pluralist and ambiguous in its meaning. As a consequence, the reconciliation of voices needs innovative approaches to support balanced participation experiences. The ambivalent character of participation intends to provide a look at new initiatives in the various fields of work-place participation. Leading international scholars examine the role of institutional contexts for participation, the development of new forms of interest organisation as well as the relationship between organisational performance, participation practices and quality of working life. The contributions are not limited to taking stock of new experiences in the field of workplace participation, but also contribute to designing a new research agenda.
