Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management PDF Download

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Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management

Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management PDF Author: Michael Collins
Publisher:
ISBN: 9781792401527
Category : Hotel management
Languages : en
Pages : 0

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Book Description
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.