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Author: Dave Anderson
Publisher: John Wiley & Sons
ISBN: 1118761618
Category : Business & Economics
Languages : en
Pages : 123
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Book Description
Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Author: Dave Anderson
Publisher: John Wiley & Sons
ISBN: 1118761618
Category : Business & Economics
Languages : en
Pages : 123
Get Book Here
Book Description
Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to avoid creating unnecessary difficulties. It's written with the same wit, humor, and inspiration that have made Anderson's prior books so effective." --Margaret Callihan, President, Chairman, and CEO, SunTrust Bank, Florida "Anderson knocks another one out of the park with How to Deal with Difficult Customers! The problem is real; Anderson's solutions make sense and, as always, he makes you laugh in the process." --Mike Roscoe, Editor in Chief, Dealer Magazine "I could not put this book down. It's a salesperson's bible, offering clear and concise how-to advice. If you're in the selling profession and want to sell more, you should read this book . . . twice." --Warren Lada, Senior Vice President, Saga Communications "An individual executing the ideas within this book will change their own life and their organization. No one has the gift like Anderson to articulate the importance character plays in maximizing potential." --Mike Tomberlin, CEO, The Tomberlin Group "Throw out all your other sales manuals. Anderson's new book will change the way you look at customers, the way your salespeople look at themselves, and, quite frankly, the way you look at the sales process." --Dan Janal, President, PRleads.com "What are you waiting for? We all have difficult customers. If you're tired of leaving money on the table because you can't handle them, read this book. If your good customers are turning into difficult customers, read this book. If you want to deliver results year-in and year-out, read, re-read, and apply the lessons of this book." --Randy Pennington, author, Results Rule!
Author: B.H. Elvy
Publisher: Springer
ISBN: 1349132896
Category : Business & Economics
Languages : en
Pages : 205
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Book Description
Appreciating and satisfying the emotional heads of buyers can be the essential factor contributing to the creation of a competitive edge, particularly where close uniformity of quality, price and service exists between competing suppliers. This book looks at the factors influencing buying decisions and the supplier's response to the customer. Sensitive situations, such as the handling of complaints, are dealt with specifically, as is the way in which companies can implement the cultural changes necessary to move an organisation towards a greater recognition of individual buyers' needs.
Author: Michael T. Bosworth
Publisher: McGraw-Hill Companies
ISBN:
Category : Business & Economics
Languages : en
Pages : 278
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Book Description
In this age of rapidly-advancing technology, sales professionals need a reliable method for selling products and services that are perceived as sophisticated or complex. This book offers techniques for overcoming the customer's resistance, showing how to generate prospects and new business with a unique value-perception approach, create a set of tools that enable sales managers to manage pipeline, assign prospecting activity, control the cost of sales, and more.
Author: Tom Hopkins
Publisher: Business Plus
ISBN: 1455550582
Category : Business & Economics
Languages : en
Pages : 221
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Book Description
This is a complete and practical guide which highlights the authors' new strategic approaches to selling when the buyer initially declines or is resistant on a sales opportunity. Hopkins and Katt explain that most sales reps take a traditional linear approach to selling, but that the trick in closing is in taking a more creative and circular approach. That's the key. It all starts with how the buyer initially says, "No." Too many sales reps don't pay close attention as to how that's presented. Hopkins and Katt point out that "no" may suggest all sorts of other options -- avenues that can eventually lead to the buyer actually saying yes. The authors introduce a novel concept called the Circle of Persuasion which offers sales reps a new approach in this potentially tricky process. Along the way, WHEN BUYERS SAY NO details prescriptive steps and even sample dialogues that will instruct and guide sales professionals on how to best cultivate buyer-seller relationships. There's particular emphasis on how to establish the kind of rapport that ultimately leads to a successful close.
Author: Garin Hess
Publisher: Greenleaf Book Group
ISBN: 1632992957
Category : Business & Economics
Languages : en
Pages : 309
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Book Description
Enable Your Buyers for Faster B2B Sales What drives B2B sales most effectively—focusing on what you do as a salesperson or on what your champion and the buying group does behind the scenes? The latest research makes it clear that the B2B buying process has become too complex and difficult and buyers today crave companies and experienced guides who make the process easier. Focus on making buying easier and your prospects will buy from you faster and more often. Sales teams can shorten the sales cycle by as much as 68% when they learn to equip their champion—the people promoting their solution inside the target account—using the DEEP-C™ buyer enablement framework: Discover, Engage, Equip, Personalize, and Coach. This book guides sales leaders and professionals through the process of moving from a sales-focused approach to a buyer enablement model that reduces buying friction and accelerates the purchase.
Author: Jerry Norton
Publisher: eBookIt.com
ISBN: 1456623478
Category : Business & Economics
Languages : en
Pages : 93
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Book Description
If done correctly and with the right system, flipping houses should be a million dollar a year business. After doing hundreds of deals, the nation's most highly sought after expert reveals his exact system to find, analyze, renovate and sell houses earning $25,000 (or more) per deal. From construction worker to millionaire, Jerry not only shows you his comprehensive, step-by step system to flip 40 deals (or more) per year in any market, regardless of expertise or experience, you will also learn how to: -Set up follow a step-by-step systematic approach to each aspect of the business -Beat the competition to the best deals -Consistently find deals each and every month -Accurately estimate repair costs on any deal in 15 minutes or less -Identify the ideal property and area to flip houses -Sell your properties in 30 days or less -Renovate a home with no delays even if you have no experience -Select the exact materials and the design to attract the ideal buyer -Organize and maintain a budget -Effectively find and manage the best subcontractors to do all the work -Determine the precise after-repair value (ARV) of any deal -Find unlimited sources of other people's money (OPM) to fund your deals -Put the system and team in place to leverage your time (remove yourself from the model) Finally a practical, easy to follow approach to flipping houses. With dozens of examples and case studies, you finally have the blueprint to make a million dollars a year flipping houses...
Author: Marsha Collier
Publisher: John Wiley & Sons
ISBN: 1119617847
Category : Computers
Languages : en
Pages : 511
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Book Description
It’s a bargain! The definitive guide to buying and selling success on eBay - fully updated for 2020 Want to know the best way to get rid of some of that clutter laying around the house and make some cash? Or sell that beautiful jewelry you made recently? It might be time to take a quick trip to a market with more than 175 million buyers and start a global bidding war. eBay remains the easiest way to sell to hungry consumers worldwide and to uncover incredible bargains and unique items for yourself in the process. Marsha Collier, longtime eBay business owner and one of their first elite PowerSellers, shares 20+ years of expertise to fast-track you to becoming a trusted buyer and seller on the site. You’ll find out how to set up your account, market effectively, and master shipping and payment, as well as how to find the best bargains for yourself and close those sweet, sweet deals. Establish your eBay store Find techniques to make your listings stand out Make money and friends with social media Bid or buy outright Whether you’re a bargain hunter or bargain seller, declutterer or aspiring eBay tycoon, eBay for Dummies has what you need. Put your bid on it right now!
Author: Dian Hymer
Publisher: Chronicle Books
ISBN: 9780811812726
Category : Business & Economics
Languages : en
Pages : 324
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Book Description
One of America's most successful real estate brokers comes to the rescue with a home-buying guide based on decades of experience in helping people find the perfect homes to fit their needs and budgets. Charts, checklists, and sample contracts demystify the home-buying process, while sidebars offer real-life anecdotes. 20 illustrations.
Author: Mike Schultz
Publisher: John Wiley & Sons
ISBN: 1118875060
Category : Business & Economics
Languages : en
Pages : 263
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Book Description
What do winners of major sales do differently than the sellers who almost won, but ultimately came in second place? Mike Schultz and John Doerr, bestselling authors and world-renowned sales experts, set out to find the answer. They studied more than 700 business-to-business purchases made by buyers who represented a total of $3.1 billion in annual purchasing power. When they compared the winners to the second-place finishers, they found surprising results. Not only do sales winners sell differently, they sell radically differently, than the second-place finishers. In recent years, buyers have increasingly seen products and services as replaceable. You might think this would mean that the sale goes to the lowest bidder. Not true! A new breed of seller—the insight seller—is winning the sale with strong prices and margins even in the face of increasing competition and commoditization. In Insight Selling, Schultz and Doerr share the surprising results of their research on what sales winners do differently, and outline exactly what you need to do to transform yourself and your team into insight sellers. They introduce a simple three-level model based on what buyers say tip the scales in favor of the winners: Level 1 "Connect." Winners connect the dots between customer needs and company solutions, while also connecting with buyers as people. Level 2 "Convince." Winners convince buyers that they can achieve maximum return, that the risks are acceptable, and that the seller is the best choice among all options. Level 3 "Collaborate." Winners collaborate with buyers by bringing new ideas to the table, delivering new ideas and insights, and working with buyers as a team. They also found that much of the popular and current advice given to sellers can damage sales results. Insight Selling is both a strategic and tactical guide that will separate the good advice from the bad, and teach you how to put the three levels of selling to work to inspire buyers, influence their agendas, and maximize value. If you want to find yourself and your team in the winner's circle more often, this book is a must-read.
Author: Kevin Tomossonie
Publisher: Rock Center Financial Partners, LLC
ISBN: 1735052221
Category : Business & Economics
Languages : en
Pages : 314
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Book Description
Practical, real-world advice and technical knowledge for corporate buyers who do M&A Did you ever do a search for the failure rate of M&A deals? Apparently, it’s high. In fact, there are many studies that say M&A deals tend to fail a majority of the time, especially for corporate buyers. But are these statistics really true? Because if the majority of deals fail, then why would anyone keep doing them year after year? Does anyone do them right? Actually, a lot of people do them right. But if you believe the statistics, there seem to be a lot more people doing them wrong. The question is, how can buyers do deals the right way, so that they don’t become just another statistic? This book answers that question and explains exactly how corporate buyers in particular can do deals the right way. Buyers who have the right mindset to approaching their deals, and a process that involves the right people with the right skills, are much more likely to have success in M&A. With that being said, this book contains practical real-world advice that has been applied in actual deals, and it provides the framework, best practices, and technical skills that are so important for executing successful deals and avoiding the failures. What’s Inside Part one of the book provides a basic overview of the M&A market. It then turns its attention to the corporate buyer and explains some of the more common reasons why deals tend to fail for corporate buyers. From there, it provides a framework for these buyers to develop their own playbooks for approaching and executing deals in a consistent, reliable, and repeatable way. Part two of the book begins to cover some of the more technical details that a buyer should know when doing a deal. It explains in detail how M&A deals are structured and negotiated. It also points out where buyers need to be careful as they negotiate, so that they’re choosing the right structures, keeping the economics of a deal fair, and aren’t taking on any unnecessary risks. Part three of the book explains how businesses are valued, with a focus on the middle market where many businesses are privately owned. It explains purchase price multiples, discounted cash flow analysis, and how to measure returns. It also explains how accretion and dilution are created from a deal and why that’s so important to a corporate buyer. Then, the book provides a framework so that buyers can use all of this information together in order to objectively decide for themselves what a business should be worth when negotiating a deal. Part four of the book covers some of the more advanced topics that buyers should be aware of when doing deals so that they don’t run into unexpected surprises after a deal has closed. This includes explaining what a quality of earnings is, why it’s important, and how it can affect a buyer’s view on the valuation of a business, as well as how to navigate the complexities of carve-outs, cross-border transactions, structuring earn-outs, and valuing intangible assets. From having an appreciation for the mindset and process that goes into executing deals, to understanding how they’re structured, negotiated, and valued, this book is intended to be the most useful, practical, and hands-on guide ever written for corporate buyers doing M&A deals in the middle market.
