Customer Satisfaction in Mobile Banking Industry of Pakistan PDF Download
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Author: Zohra Saleem
Publisher: LAP Lambert Academic Publishing
ISBN: 9783845402499
Category :
Languages : en
Pages : 148
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Book Description
Mobile Banking has marked this decade as the latest technological advancement in financial sector. The motive behind adopting this technology is to provide customers ease of use and swift banking services at their door step. The advent of internet has led to M-commerce. It has enabled customers to conduct banking business with the help of mobile telecommunication devices. Developing countries like Pakistan have recently adopted this technology which has provided an opportunity for research, forecasting the factors that determine technology adoption. The study incorporates five factors of technology adoption: organizational, technological, strategic, functional and economic factor. The purpose of the study is to identify which of these factors perceive significance with respect to customer satisfaction.
Author: Zohra Saleem
Publisher: LAP Lambert Academic Publishing
ISBN: 9783845402499
Category :
Languages : en
Pages : 148
Get Book Here
Book Description
Mobile Banking has marked this decade as the latest technological advancement in financial sector. The motive behind adopting this technology is to provide customers ease of use and swift banking services at their door step. The advent of internet has led to M-commerce. It has enabled customers to conduct banking business with the help of mobile telecommunication devices. Developing countries like Pakistan have recently adopted this technology which has provided an opportunity for research, forecasting the factors that determine technology adoption. The study incorporates five factors of technology adoption: organizational, technological, strategic, functional and economic factor. The purpose of the study is to identify which of these factors perceive significance with respect to customer satisfaction.
Author: Ihtsham Ali
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659774058
Category :
Languages : en
Pages : 100
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Book Description
Customer's price satisfaction is the one of research in the literature which is all about the price satisfaction in banking industry of Pakistan. It will be helpful for banking industry to improve their customer satisfaction and to increase their business in growing and competitive markets. This is not only for Pakistan but also for the every bank situated in any country. Researchers and students can also get help from this dissertation.
Author: Hooman Estelami
Publisher:
ISBN: 9781787438316
Category :
Languages : en
Pages : 133
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Book Description
"Cover " -- "Editorial boards" -- "Literature review of mobile banking and individual performance" -- "Mobile banking service quality and customer relationships" -- "Mobile banking services adoption in Pakistan: are there gender differences?" -- "Role of mobile banking servicescape on customer attitude and engagement" -- "Apps for mobile banking and customer satisfaction:a cross-cultural study
Author: Rajnish Tiwari
Publisher:
ISBN: 9783937816319
Category :
Languages : en
Pages : 203
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Book Description
Author: Muhammad Aashir
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659116476
Category : Banks and banking
Languages : de
Pages : 0
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Book Description
There has been a considerably large scale growth in Islamic finance & banking in Muslim countries around the world and especially in Pakistan during the last twenty years, mainly to ensure the delivery of social & economic development through financial services in accordance with Islamic teachings. The study achieves its objectives by measuring the degree of customer satisfaction of Islamic banking customers, investigating the reasons to identify why customers deal with Islamic banks, and further making recommendations to conceive Islamic banking products in accordance with customers preferences. It also brings different shades of opinion to the fore on the subject such as profile and banking habits of Islamic banking customers, their awareness, usage, perceived importance and degree of satisfaction with the current products and services offered by the Islamic banking sector in Pakistan.
Author: Rabia Shaikh
Publisher:
ISBN:
Category :
Languages : en
Pages : 10
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Book Description
This research is about the effect of service quality dimension on customer satisfaction and loyalty. In this paper a sample of 250 respondents were collected from the Islamic Banking customers in Karachi, Pakistan. SERVPERF model were used to measure the service quality in banking sector. The analysis includes Regression analysis, factor analysis, reliability analysis and T-Tests were used to calculate the results. Finding shows that tangibility's reliability, responsiveness and empathy has a significant effect on customer satisfaction and loyalty whereas the assurance has no significant effect on customer satisfaction and loyalty. The researcher recommends that the bank should focus on the tangibility dimension because it affects the most in the research.
Author: A T Ali Tughral
Publisher: LAP Lambert Academic Publishing
ISBN: 9783659794476
Category :
Languages : en
Pages : 84
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Book Description
With the launch of easypaisa by Telenor Pakistan in 2009, the Pakistani market experienced its first taste of Mobile Banking services. For a population of 200 million with banking penetration as low as 18% and mobile penetration as high as 75%, the easypaisa service proved to a God send. Within a year of launch, easypaisa started seeing millions of transactions a month and exponential growth in revenue. A new industry had been born in Pakistan! This success very quickly brought in competition from other Mobile Network Operators and Banks, all racing to enter the newly created industry with the business model they thought was best. The key question though remained: who owned the customer? This book attempts to answer that question and also explores the incentive and coordination issues that came with each choice of business model.
Author: Muhammad Aashir
Publisher:
ISBN:
Category : Banks and banking
Languages : en
Pages : 0
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Book Description
Author: Tarekegn Balango
Publisher: GRIN Verlag
ISBN: 3346860752
Category : Business & Economics
Languages : en
Pages : 83
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Book Description
Seminar paper from the year 2023 in the subject Business economics - Business Management, Corporate Governance, grade: 3.85, , course: Master of business adminstration, language: English, abstract: It was proven that perceived service quality had a positive relationship with customer satisfaction and the researcher think this supports the argument of linking mobile banking service and customer satisfaction. They use the SERVQUAL model but rather the dimenstiononly scale to assess service quality other than website desig nand responsivness. The researcher therefore think using the SERVQUAL model (MiykelSisaye)model would be a contribution to existing research mobile banking context. This is the current research gap and in order to fill the gap, the researcher was try to measure service quality and customer satisfaction, The study aimed at examining the effect of five online banking service quality dimensions on the customers satisfaction in the case of CBE. The study followed an explanatory research design identifying the dimensions of service quality for online services namely reliability, responsiveness, ,personalization, web design and security as independent variable and customer satisfaction as dependent variable. Primary data was collected for the analysis based on five points Likert scale from 396 sample respondents who are customers of CBE online banking services. The data was coded and analyzed using SPSS version 25 software. The reliability of the instrument was checked using Cronbach’s alpha test. The data analysis employed both descriptive and inferential statistical methods. The descriptive statistics was used for summarizing the background of respondents and computing average score of CBE on each dimensions of service quality and customers satisfaction. Correlation and multiple regression analysis were conducted to examine the relationship between the dependent and independent variables.
Author: Ahmad Pasha
Publisher:
ISBN:
Category :
Languages : en
Pages : 10
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Book Description
This study measures the determinants of customer loyalty in the banking sector by analyzing variables such as customer satisfaction, brand trust, perceived price and service quality. Being a descriptive study, survey method is adopted for data collection. For data collection purpose, a questionnaire on the 5-point Likert scale was adopted and distributed among customers of banks. Reliability of instrument is determined by using Cronbach's Alpha. Correlation and regression techniques are used. The findings of the research reveal that perceived value, service quality, customer satisfaction, and brand trust significantly influence customer loyalty.
