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Author: Marit Breitfeld
Publisher: diplom.de
ISBN: 383248602X
Category : Business & Economics
Languages : en
Pages : 105
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Book Description
Inhaltsangabe:Abstract: In times of severe competition, it is of crucial importance to create a competitive advantage to differentiate from the competitors and to sustain the business of the company. This thesis intends to show that a customer-focused quality management is one way to create a sustainable competitive advantage. Quality controls along the whole value chain -before, during and after production- leads to failure free products, which save costs on the one hand and have thus a positive influence on the company s revenue. On the other hand failure free products that meet the customers expectations lead to satisfied customers who build up a brand loyalty and conduct retention sales, which have a positive influence on the company s sales, market share as well as the overall image. Furthermore, this thesis points out that it is important to listen to the voice of the customers and get an insight in the customer s needs and wants. To fulfil or even exceed their expectations leads to customer satisfaction, which is a key to success in today s business world. In addition, the customer demands in regard of quality are growing continuously and new technologies are appearing on the markets on a regular basis. Therefore the producers are forced to keep to the latest technology developments and to get hold on the changing customer needs. But even without this external pressure, quality improvement is justified from a cost point of view. The applicability of a customer-oriented quality management is shown in the practical part of this thesis, when the quality of the Saab models is analyzed from the customer s perspective. Due to the arguments, outlined in this thesis, it can be summarized that a quality management with a focus on the needs of the customers in should become a core strategy of any company producing and selling products in order to create customer satisfaction and sustain the business. This thesis deals with the field of quality management in the context of customer satisfaction. To show the practical applicability of quality management, this thesis is looking at how quality management is conducted in the automotive industry, as we compare the Initial Quality Study (IQS) from the market research institute J. D. Power with a survey that was internally conducted at the Saab Automobile AB. Today s business environment creates a growing need for quality management. Tougher competition leads to the demand for cost savings and higher [...]
Author: Marit Breitfeld
Publisher: diplom.de
ISBN: 383248602X
Category : Business & Economics
Languages : en
Pages : 105
Get Book Here
Book Description
Inhaltsangabe:Abstract: In times of severe competition, it is of crucial importance to create a competitive advantage to differentiate from the competitors and to sustain the business of the company. This thesis intends to show that a customer-focused quality management is one way to create a sustainable competitive advantage. Quality controls along the whole value chain -before, during and after production- leads to failure free products, which save costs on the one hand and have thus a positive influence on the company s revenue. On the other hand failure free products that meet the customers expectations lead to satisfied customers who build up a brand loyalty and conduct retention sales, which have a positive influence on the company s sales, market share as well as the overall image. Furthermore, this thesis points out that it is important to listen to the voice of the customers and get an insight in the customer s needs and wants. To fulfil or even exceed their expectations leads to customer satisfaction, which is a key to success in today s business world. In addition, the customer demands in regard of quality are growing continuously and new technologies are appearing on the markets on a regular basis. Therefore the producers are forced to keep to the latest technology developments and to get hold on the changing customer needs. But even without this external pressure, quality improvement is justified from a cost point of view. The applicability of a customer-oriented quality management is shown in the practical part of this thesis, when the quality of the Saab models is analyzed from the customer s perspective. Due to the arguments, outlined in this thesis, it can be summarized that a quality management with a focus on the needs of the customers in should become a core strategy of any company producing and selling products in order to create customer satisfaction and sustain the business. This thesis deals with the field of quality management in the context of customer satisfaction. To show the practical applicability of quality management, this thesis is looking at how quality management is conducted in the automotive industry, as we compare the Initial Quality Study (IQS) from the market research institute J. D. Power with a survey that was internally conducted at the Saab Automobile AB. Today s business environment creates a growing need for quality management. Tougher competition leads to the demand for cost savings and higher [...]
Author: R. Dan Reid
Publisher: John Wiley & Sons
ISBN: 139422642X
Category : Business & Economics
Languages : en
Pages : 675
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Book Description
Operations Management: An Integrated Approach, 8th edition, provides a solid foundation of the subject with clear, guided instructions and a balance between quantitative and qualitative concepts, thus providing both an applied and practical approach. In addition to leveraging customizable, tactile teaching and learning methods, the text covers emerging topics like artificial intelligence, robotics, data analytics, and sustainability. This international edition includes several revisions and additions to the content, including updated company examples across all chapters, updated discussions with regard to the latest technologies that impact operations and supply chain management, and revised problems in all chapters. In addition, the edition includes a new "Pandemic Effects" box that addresses how the chapter topic has evolved or changed during the COVID-19 pandemic and how it is evolving in a post-pandemic environment.
Author: Dr. Rajeev Kumar, Prof. (Dr.) Naresh Kalra, Prof. (Dr) Jitendra Singh Chaudhary, Kunal Agam Kanaujia , Dr. Manoj Kumar Katual
Publisher: Shashwat Publication
ISBN: 936087115X
Category : Medical
Languages : en
Pages : 241
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Book Description
The "Textbook of Industrial Pharmacy-II" covers a wide range of topics important for understanding the industrial and regulatory aspects of pharmaceutical manufacturing. Here's an outline of the contents: 1. Pilot Plant Scale-Up Techniques: o General considerations for personnel, space, and raw materials. o Scale-up considerations and documentation for solids, liquid orals, and semi-solids. o SUPAC guidelines and platform technology. 2. Technology Development and Transfer: o WHO guidelines for technology transfer, including terminology, protocol, quality risk management, and processes from R&D to production (process, packaging, cleaning). o Documentation, premises, qualification, validation, and regulatory bodies involved in TT. o Indian TT agencies and relevant documentation, including confidentiality agreements, MoUs, and legal issues. 3. Regulatory Affairs: o Overview of regulatory authorities and their roles. o Responsibilities of regulatory professionals in drug development and approval. 4. Regulatory Requirements for Drug Approval: o Stages of drug development (non-clinical, clinical), IND and NDA applications, clinical protocols, and FDA submissions. 5. Quality Management Systems: o Concepts of quality management, QbD, Six Sigma, ISO certifications, NABL, and GLP. 6. Indian Regulatory Requirements: o Overview of CDSCO and State Licensing Authorities, COPP, and procedures for new drug approvals. This textbook provides a comprehensive guide to both the technical and regulatory challenges faced in industrial pharmacy.
Author: Andrew C. Lyons
Publisher: Springer Science & Business Media
ISBN: 1846288754
Category : Technology & Engineering
Languages : en
Pages : 205
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Book Description
In recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors’ experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include: mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced; this methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard. Readers will gain a clear picture of the competitive implications of lean supply chains. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design will be a valuable resource of material to students studying supply chain/operations management as well as researchers in this field. Industry practitioners will learn how to develop sound supply chain strategies that can have a positive impact in their organisation.
Author: Sunil Luthra
Publisher: CRC Press
ISBN: 1000194493
Category : Technology & Engineering
Languages : en
Pages : 185
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Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Author: R. S. Naagarazan
Publisher: New Age International
ISBN: 9788122415742
Category : Total quality management
Languages : en
Pages : 190
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Book Description
This Book Explores The Topics Included In The Syllabus Of Anna University Extensively. A Reference Table On The Factors For Quality Control Charts, Numerical Examples For Each Control Chart, The Questions For Short Answers, And A Few Web Site Addresses Have Been Included To Obtain And Sustain The Interest Of The Student Community And The Teaching Fraternity.In This Second Edition, A Chapter Was Added With Details On Topics Such As Quality Circle, Zero Defects, Just In Time, Kanban And Poka Yoke To Cater For The Expectations Of The Students As Well As Teachers. The Details On 5S, Yy Analysis, Five W S And Two H S Analysis And Brainstorming Methodology Have Been Enlarged With Examples. Twenty-Three Case Studies Have Been Added In This Edition To Extend The Scope And Knowledge Of The Student Community. In Addition To This, Twelve Numerical Problems On Different Aspects Of Spc And Six Sigma As Illustrative Examples And The Enriched Question Bank Have Been Added For Clarity In Teaching And Learning.This Book Can Be Used As A Textbook By All The Final Year B.E./B.Tech. Students Of Anna University.
Author: Inteaz Alli
Publisher: CRC Press
ISBN: 0203484886
Category : Technology & Engineering
Languages : en
Pages : 172
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Book Description
The field of food quality assurance has evolved substantially over the past decade, and certain key developments have become widely accepted. These include Quality Systems (e.g., ISO 9000) and HACCP. Consequently, it has become essential for undergraduate Food Science and Food Technology students preparing for careers in the food industry to have some basic training in these systems as part of the curricula in their university or college programs. Food Quality Assurance: Principles and Practices integrates the latest principles, practices, and terminology of food safety systems with those of quality management systems to provide an understanding of a single food quality management system. Chapters define industry terminology, review the differences and components of food quality and food safety, explain Quality Programs and Quality Systems, and thoroughly examine Good Manufacturing Practices and HACCP. Written primarily as an undergraduate-level text for Food Quality Assurance and Food Quality Management courses, the book combines the fundamentals of food safety and quality systems with the latest data from recognized international and national organizations. This is an essential guide for teaching food quality assurance to students.
Author: Haynes, John D.
Publisher: IGI Global
ISBN: 1591400155
Category : Computers
Languages : en
Pages : 352
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Book Description
It is tempting to think that, in the year 2001, our technology is very sophisticated and accordingly, it is very tempting to believe that present-day computer technology is "very advanced" (begging the question of to what?). The fact is that we have only just begun to develop computer technology, and the recent implementation of the Internet brings us to a special threshold in that development. Development stages require very careful and thoughtful management. What we do now in this present development stage will be profoundly important for future generations. The management of the foundation for the 'evolution' of computer technology is a very special case because it will also become intimately connected with the management of mankind itself, not only in groups or collectively but also, eventually, as a species.
Author: MUKHERJEE, P. N.
Publisher: PHI Learning Pvt. Ltd.
ISBN: 8119364767
Category : Business & Economics
Languages : en
Pages : 430
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Book Description
This book, in its second edition, presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation. It is well known that 'Total Organization Involvement' in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM, therefore, depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author's theory of 'Holistic Management System for World-class Performance and Leadership' expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The second edition of the book introduces three new chapters on 'Quality 4.0', 'Service Quality' and 'Contemporary and Emerging Concepts of TQM' to keep the readers abreast of the latest advancements in the field. The last chapter covers Quality 5.0, Society 5.0, AI & ML, Deep Learning, Robotics, Cobots and Chatbots. These technologies are integrated to synchronize TQM with latest trends in industry and society to give hands-on experience to the students and professionals. Besides, the chapter on 'Six Sigma' has been revised and updated. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book. The first edition of the book is already among the top 20 all-time best book on 'Total Quality Management' and has 88 citations globally. TARGET AUDIENCE • PGP. (Production & Operations Management) • MBA (Production & Operations Management) • PGDM (Operations Management)
Author: Mustafa Edik
Publisher: CRC Press
ISBN: 1003814042
Category : Medical
Languages : en
Pages : 474
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Book Description
The fact that good manufacturing practice (GMP) audits in the pharmaceutical and biotechnology industries have to be evaluated, and with very limited resources, has created a gap in this field. The lack of trained and qualified GMP auditors is on the rise in all organizations that are required to implement FDA, EMA, MHRA, WHO, TGA, and PIC/S regulations. This volume is an essential reference source for those organizations operating in the field of health and presents the basic knowledge needed to perform audits. The author also provides useful tips and a selection of samples about GMP audits that are indispensable for professionals and health inspectors working in industry and health authorities. Features • An essential reference source for those organizations operating in the field of health and presents the basic knowledge needed to perform audits. • Anyone working in the manufacturing sector needs to be aware of GMP, be able to identify operational flaws as well as legal violations, and have a clear understanding of how to meet GMP standards. • Assists readers in understanding the importance of GMP and how they can apply each aspect in their working environment. • Covers a global regulatory landscape. • Suitable for relevant degree courses including industrial pharmaceutics and pharmaceutical biotechnology.
