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Author: Richard Buckingham
Publisher:
ISBN: 9780938721826
Category : Consumer satisfaction
Languages : en
Pages : 0
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Book Description
In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.
Author: Richard Buckingham
Publisher:
ISBN: 9780938721826
Category : Consumer satisfaction
Languages : en
Pages : 0
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Book Description
In Customer Once, Client Forever, Buckingham presents a process to identify, create and maintain the relationship with the client using his 12 Lifetime Tools.
Author:
Publisher:
ISBN: 9788179921807
Category :
Languages : en
Pages : 312
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Book Description
Author: Carl Sewell
Publisher: Crown Currency
ISBN: 0307567311
Category : Business & Economics
Languages : en
Pages : 241
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Book Description
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.
Author: B. Joseph Pine
Publisher: Harvard Business Press
ISBN: 142214027X
Category : Business & Economics
Languages : en
Pages : 94
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Book Description
"This classic article shows how to make mass customization and efficient and personal marketing work by putting companies and their consumers in a "learning relationship." Over time, this ongoing relationship allows your company to meet customers' changing needs, develop learning relationships with them, and retain their business forever."--Provided by publisher.
Author: Joseph B. Pine
Publisher: Harvard Business Review Press
ISBN: 163369142X
Category : Business & Economics
Languages : en
Pages : 96
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Book Description
This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.
Author: Chuck Wall
Publisher: Routledge
ISBN: 9781937134372
Category : Customer relations
Languages : en
Pages : 0
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Book Description
In today's modern, hypercompetitive Internet age, where product choices seem limitless and extensive product information and reviews are only a click away, newly empowered customers call the shots. Head-in-the-sand companies that fail to accept this reality will wither away and die. Customer-research expert Chuck Wall makes these arguments based on interviewing or surveying more than 100,000 customers. He backs up his thesis with valuable insights and fascinating case histories of "Customer CEO" companies. Wall says his belief that companies should pay close attention to their customers is "radical," but by now, the axiom that companies should be customer-centric is pretty much common knowledge. Even so, Wall offers well-informed, valuable observations about what customers care about and want. getAbstract recommends his thoughtful perceptions to everyone who has customers, wants to retain them and hopes to attract even more.
Author: Fernando Chaparro
Publisher: Academic Conferences Limited
ISBN: 1908272716
Category : Intellectual capital
Languages : en
Pages : 390
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Book Description
Author: Carrie Ann Ryan
Publisher: Carrie Ann Ryan
ISBN: 194700784X
Category : Fiction
Languages : en
Pages : 232
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Book Description
From New York Times and USA Today bestselling author Carrie Ann Ryan comes a sexy new contemporary stand-alone series. Hazel Noble has survived horrors she wouldn’t inflict on her worst enemy. Since then, she’s healed, found herself, and connected with a group of women she’s proud to call her friends. However, when they make a pact to start looking for love, Hazel finds herself not only up first but also forced to face a past she thought she’d escaped. Cross Brady has no need for a relationship. As the oldest of five, he’s always been the one his family can rely on. Now, all he wants is to work in peace and live his life. His priorities shift dramatically, though, when Cross finds himself in Hazel’s path. Though the two initially fight their connection, they soon learn that it’s safer to fall for each other than keep running from what’s holding them back—not to mention, who wants them dead. ~~~~~~~~ Read what others are saying about New York Times bestselling author, Carrie Ann Ryan: “Count on Carrie Ann Ryan for emotional, sexy, character driven stories that capture your heart!” – Carly Phillips, NY Times bestselling author “Carrie Ann Ryan’s romances are my newest addiction! The emotion in her books captures me from the very beginning. The hope and healing hold me close until the end. These love stories will simply sweep you away.” ~ NYT Bestselling Author Deveny Perry “Carrie Ann Ryan writes sexy emotional romances that'll make you cry and fan yourself from the heat, especially because of all that sexy ink.” –#1 NYT Bestselling Author Lauren Blakely “Once I started reading, I couldn’t stop! This is definitely going in my re-read pile!” –NYT Bestselling Author Susan Stoker "Carrie Ann Ryan writes the perfect balance of sweet and heat ensuring every story feeds the soul." - Audrey Carlan, #1 New York Times Bestselling Author “Carrie Ann Ryan never fails to draw readers in with passion, raw sensuality, and characters that pop off the page. Any book by Carrie Ann is an absolute treat.” – New York Times Bestselling Author J. Kenner “Carrie Ann Ryan knows how to pull your heartstrings and make your pulse pound! Her wonderful Redwood Pack series will draw you in and keep you reading long into the night. I can’t wait to see what comes next with the new generation, the Talons. Keep them coming, Carrie Ann!” –Lara Adrian, New York Times bestselling author of CRAVE THE NIGHT "With snarky humor, sizzling love scenes, and brilliant, imaginative worldbuilding, The Dante's Circle series reads as if Carrie Ann Ryan peeked at my personal wish list!" – NYT Bestselling Author, Larissa Ione "Carrie Ann Ryan writes sexy shifters in a world full of passionate happily-ever-afters." – New York Times Bestselling Author Vivian Arend “Carrie Ann’s books are sexy with characters you can’t help but love from page one. They are heat and heart blended to perfection.” New York Times Bestselling Author Jayne Rylon Carrie Ann Ryan's books are wickedly funny and deliciously hot, with plenty of twists to keep you guessing. They'll keep you up all night!” USA Today Bestselling Author Cari Quinn "Once again, Carrie Ann Ryan knocks the Dante's Circle series out of the park. The queen of hot, sexy, enthralling paranormal romance, Carrie Ann is an author not to miss!" New York Times bestselling Author Marie Harte Read the Entire PROMISE ME Series: Forever Only Once From That Moment Far From Destined From Our First ___ Topics: Contemporary Romance, Tattoo Romance, Dangerous Romance, Second Chance Romance, Erotic Romance, Steamy Romance, Grief, Love Story, Blue Collar, Construction, Montgomery Ink, sexy, heartwarming, heart-warming, family, love, love books, kissing books, emotional journey, contemporary, contemporary romance, romance series, long series, long romance series, sassy, strong heroine, captivating romance, hot, hot romance, forbidden love, sparks, loyalty, swoon rescue, kidnap, claiming, defending, protect Other readers of Carrie Ann Ryan’s books enjoyed books by: Corinne Michaels, Susan Stoker, Natasha Madison, Chelle Bliss, Chelle Sloane, Sally Thorn, Christina Lauren, Colleen Hoover, Talia Hipbert, Helena Hunting, Elle Kennedy, Kristen Callihan, Penny Reid, Kristen Ashley, KA Tucker, Melissa Foster, Bella Andre, Piper Lawson, Jean Oram, Sarina Bowen, and Jay Crownover
Author: Doug Carter
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Author: Doug Carter
Publisher: McGraw Hill Professional
ISBN: 0071425047
Category : Business & Economics
Languages : en
Pages : 258
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Book Description
How to Discover and Unlock the Power of the Extraordinary Client! What if you could increase your income by decreasing your sales calls? It happens whenever you stop wasting your time on marginal clients and focus all your efforts on your top contacts. This unleashes the repeat business and referrals that help you maximize your income, use your time more effectively, and concentrate on what's most important in your life. In Clients Forever, nationally recognized speaker and sales trainer Doug Carter shows you how to build your business through solid, long-term relationships with your favorite kind of clients. Packed with dozens of examples from Carter's own sales experience, plus case studies and personal development activities, this powerful career enhancement guide gives you the know-how and confidence to: Focus your efforts on the people you most enjoy working with Generate better results with less effort Build relationships with clients as valuable people, not just as potential sales Develop a new approach that accentuates your personal strengths Trust your buyers to control their own informed decisions Shift your role from expert consultant to process facilitator
