Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655848455
Category :
Languages : en
Pages : 306
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Book Description
How likely is it that a customer would recommend your company to a friend or colleague? How can you improve performance? How do you ensure that the Customer Experience Design opportunity is realistic? Do you need to do a usability evaluation? How do you govern and fulfill your societal responsibilities? This one-of-a-kind Customer Experience Design self-assessment will make you the accepted Customer Experience Design domain standout by revealing just what you need to know to be fluent and ready for any Customer Experience Design challenge. How do I reduce the effort in the Customer Experience Design work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Design task and that every Customer Experience Design outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Experience Design costs are low? How can I deliver tailored Customer Experience Design advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Customer Experience Design essentials are covered, from every angle: the Customer Experience Design self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Customer Experience Design outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Customer Experience Design practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Customer Experience Design are maximized with professional results. Your purchase includes access details to the Customer Experience Design self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Experience Design Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Alan Pennington
Publisher: Pearson UK
ISBN: 1292148489
Category : Business & Economics
Languages : en
Pages : 189
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Book Description
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you’ll discover: Why customer experience is so important in business – and how it applies to you How to use customer experience tools in your business – step by step guides on how to use CX metrics and how to learn from them Alongside the theory and practical how-to guidance, there will be a range of examples of ‘thinking differently’ about everyday situations to engage the reader. Plus, with case studies from International Companies, readers will discover not only what works well but also the hard lessons they have learned. The Customer Experience Book shows you how to understand, measure and improve customer experience in your business, whatever your level. The full text downloaded to your computer. With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends Print 5 pages at a time Compatible for PCs and MACs No expiry (offline access will remain whilst the Bookshelf software is installed. eBooks are downloaded to your computer and accessible either offline through the VitalSource Bookshelf (available as a free download), available online and also via the iPad/Android app. When the eBook is purchased, you will receive an email with your access code. Simply go to http://bookshelf.vitalsource.com/ to download the FREE Bookshelf software. After installation, enter your access code for your eBook. Time limit The VitalSource products do not have an expiry date. You will continue to access your VitalSource products whilst you have your VitalSource Bookshelf installed.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9781867465249
Category :
Languages : en
Pages : 0
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Book Description
Author: Joe Wheeler
Publisher: Kogan Page Publishers
ISBN: 1398612650
Category : Business & Economics
Languages : en
Pages : 329
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Book Description
The definitive guide to designing digital-first experiences customers love. In his third book on the topic of customer experience, bestselling author and consultant Joe Wheeler tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Part One introduces the new "3 Cs", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the right problems, develop a measurable business case, design digital-first experiences customers love and execute the new design at scale.
Author: Nihat Tavşan
Publisher: Tasora Books
ISBN: 9781934690956
Category : Business & Economics
Languages : en
Pages : 300
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Book Description
We are passing through a paradigm shift and surviving in this upcoming paradigm doesn't seem possible through traditional marketing and management strategies. Today being brand is not a privilege any more, there are dozens of reliable brands almost in every industry. But still businesses need to differentiate and outperform the competition but how?
Author: Lior Arussy
Publisher:
ISBN: 9780578047577
Category : Consumer satisfaction
Languages : en
Pages : 350
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Book Description
In writing Customer Experience Strategy, I worked to combine a complete strategic and executional blueprint with an easily accessed reference book. My goal is to allow you to find practical guidance and new ideas to enhance your customer experience journey, no matter your entry point into the strategy. Are you struggling with leadership?s sponsorship? There?s is a chapter for that. Missing the business case? There?s a chapter for that. Looking for guidance how to innovate? There?s a chapter for that. Just getting started in exploring this customer-centric endeavor? There?s an entire blueprint, from start to launch and beyond, for that very purpose. No matter your current stage in the customer experience journey, this book is designed to help you achieve the next level. It?s time to stop focusing on others? customer experience stories and create your own success story. It?s time to stop staring at such legends as Starbucks, Nordstrom, Virgin, Southwest Airlines, Whole Foods and Four Seasons and start creating your own legendary customer experience. It?s time to execute. It will be my privilege, through the journey that is this book, to be part of your travels, and watch you create your own legend. ?Lior Arussy
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655900788
Category :
Languages : en
Pages : 314
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Book Description
How many trainings, in total, are needed? What is the cost of rework? What, related to, customer experience improvements processes does your organization outsource? Have design-to-cost goals been established? Do you feel that more should be done in the customer experience improvements area? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Experience Improvements investments work better. This Customer Experience Improvements All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer Experience Improvements Self-Assessment. Featuring 953 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Experience Improvements improvements can be made. In using the questions you will be better able to: - diagnose Customer Experience Improvements projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer Experience Improvements and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer Experience Improvements Scorecard, you will develop a clear picture of which Customer Experience Improvements areas need attention. Your purchase includes access details to the Customer Experience Improvements self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer Experience Improvements Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: John A. Goodman
Publisher: HarperChristian + ORM
ISBN: 0814433898
Category : Technology & Engineering
Languages : en
Pages : 279
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Book Description
Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right. Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right. Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to: Design and deliver flawless services and products while setting honest customer expectations Create and implement an effective customer access strategy Capture and leverage the voice of the customer to set priorities and improve products, services and marketing Use CRM systems, cutting-edge metrics, and other tools to deliver customer satisfaction Companies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball. Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Author: Gerardus Blokdyk
Publisher:
ISBN: 9780655896005
Category :
Languages : en
Pages : 0
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Book Description
Author: Gerardus Blokdyk
Publisher: 5starcooks
ISBN: 9780655514626
Category :
Languages : en
Pages : 304
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Book Description
What are the top five factors that drive customer loyalty? What fees should be assessed on customers who elect the opt-out option and should the fees be assessed on a permeter or per-location basis? What key topics would you like to see in a two day customer experience management workshop? Can you adapt existing products to make them more convenient for customers? Are all expected contact center QA and scheduling capabilities already in place? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer experience management investments work better. This Customer experience management All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Customer experience management Self-Assessment. Featuring 833 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer experience management improvements can be made. In using the questions you will be better able to: - diagnose Customer experience management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Customer experience management and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Customer experience management Scorecard, you will develop a clear picture of which Customer experience management areas need attention. Your purchase includes access details to the Customer experience management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Customer experience management Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
