Crucial Conversations: Tools for Talking When Stakes are High, Third Edition PDF Download
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Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Joseph Grenny
Publisher: McGraw Hill Professional
ISBN: 1260474194
Category : Business & Economics
Languages : en
Pages : 332
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Book Description
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Kerry Patterson
Publisher: McGraw Hill Professional
ISBN: 0071772200
Category : Business & Economics
Languages : en
Pages : 287
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Book Description
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Author: Kerry Patterson
Publisher: Mcgraw-hill
ISBN: 9780071401944
Category : Business & Economics
Languages : en
Pages : 250
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Book Description
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to: Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
Author: Shortcut Edition
Publisher: Shortcut Edition
ISBN:
Category : Business & Economics
Languages : en
Pages : 28
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Book Description
* Our summary is short, simple and pragmatic. It allows you to have the essential ideas of a big book in less than 30 minutes. *By reading this summary, you will learn to become an ace at dialogue by learning how to conduct sensitive and/or conflict-prone conversations. *You will also learn : why it is important to know how to dialogue effectively; how to come up with solutions in a win-win way; how to express yourself in a clear and unambiguous way without misunderstandings; how to refocus the conversation on the substance and not the form of the problem; how to overcome the conditioning to make you understand; how to make sure that the situation is resolved. *Daring to say what you feel without creating conflict and with a constructive message is not easy. Yet we face it on a daily basis, whether at work or at home. Unsaid words and outbursts are a source of frustration that can quickly ruin the relationship between the protagonists. Learning how to conduct an important discussion can resolve any conflict, but it can also allow us to move forward while preserving and even strengthening the ties that bind us to others. *Buy now the summary of this book for the modest price of a cup of coffee!
Author: Kerry Patterson
Publisher: McGraw Hill Professional
ISBN: 0071771328
Category : Business & Economics
Languages : en
Pages : 273
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Book Description
The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Author: Beth Ulrich
Publisher: Sigma Theta Tau
ISBN: 1646480686
Category : Medical
Languages : en
Pages : 572
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Book Description
“This book is brilliant, relevant, and a must-have resource for all preceptors and those supporting the lifelong learning journey of preceptors. This edition provides updated strategies for all preceptors and the ability to develop meaningful action plans to enhance the learning journeys.” –Sylvain Trepanier DNP, RN, CENP, FAONL, FAAN SVP, Chief Nursing Officer Providence, Renton, Washington “In today’s turbulent healthcare environment, preceptors play a crucial role in the successful professional transition of nurses. The nurse tenure in acute care settings has dropped over the past years, and many of today’s preceptors are new to their roles. Precepting is both an art and a science. This new edition of Mastering Precepting provides an evidence-based road map for preceptor development and strategies to avoid preceptor burnout.” –Rose O. Sherman EdD, RN, NEA-BC, FAAN Professor Emeritus Florida Atlantic University Editor-in-Chief, Nurse Leader “Once we expected faculty to monitor students, for new graduates to ‘figure it out,’ and for a nurse with any experience to transition anywhere needed. Then, as we focused on safety and quality, we realized all those individuals needed support of some kind to acquire the new expected competencies of the role in that setting. Once again, that is what Dr. Ulrich and her colleagues have done in the third edition of Mastering Precepting, with just the right balance of theory and practicality to make this a most useful book.” –Patricia S. Yoder-Wise, EdD, RN, NEA-BC, ANEF, FAONL, FAAN Professor and Dean Emerita, Texas Tech University Health Sciences Center Co-Founder and Vice President, the Nurses Legacy Institute Editor-in-Chief, The Journal of Continuing Education in Nursing Preceptors have the power and opportunity to inspire nurses and other healthcare providers to achieve greatness. Effective precepting programs depend on two critical groups: those who organize and manage the programs and those who support, teach, and coach. Beth Ulrich and her team of expert contributing authors provide the knowledge, tools, skills, and wisdom both groups need for success. Written for staff nurses and other care providers, managers, and educators, this third edition of Mastering Precepting teaches preceptors both the science and art of precepting and empowers them to seek the support they need to be effective. For managers, it emphasizes the importance of providing preceptors with positive and supportive experiences. For educators, it provides the information and knowledge required to develop and improve preceptor programs. TABLE OF CONTENTS Chapter 1: The Preceptor Role Chapter 2: Learning: The Foundation of Precepting Chapter 3: Core Precepting Concepts Chapter 4: Precepting Strategies Chapter 5: Developing a Professional Identity Chapter 6: Having a Plan: Developing and Using Goals, Objectives, and Outcomes Chapter 7: Communication Chapter 8: Coaching Chapter 9: Effectively Using Instructional Technologies Chapter 10: Precepting Specific Learner Populations Chapter 11: Precepting Advanced Practice Registered Nurses Chapter 12: Assessing and Addressing Preceptee Behavior and Motivation Chapter 13: Pragmatics of Precepting Chapter 14: Self-Care for Preceptors Chapter 15: The NPD Practitioner: Responsibility for Preceptor Programs Chapter 16: For Managers: Selecting, Supporting, and Sustaining Preceptors Chapter 17: Preceptor Development ABOUT THE AUTHOR Beth Tamplet Ulrich, EdD, RN, FACHE, FAONL, FAAN, is a Professor at the University of Texas Medical Branch School of Nursing in Galveston in the DNP Program, and Editor-in-Chief of the Nephrology Nursing Journal. She is a nationally recognized thought leader who is known for her research studying nursing work environments and the experiences of new graduate nurses as they transition from nursing school into the workforce.
Author: Brian Donovan
Publisher: BookPOD
ISBN: 0648295036
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
What makes leaders great? The writing is on the wall. Quantitative and qualitative research indicate they consistently practise a Gentle Art of Leadership · Firsthand analyses of more than six thousand 360o feedback reports · Over 50 one-on-one interviews with Leaders · Reflections on hundreds of Executive Coaching sessions · Review of over 160 books and articles on leadership · Our own experiences as CEOs A compelling guide and handbook for anyone in a leadership role. This Gentle Art of Leadership cuts against the grain of the often-held view that great leaders, CEOs, and team coaches are charismatic, extroverted, forceful characters with powerful egos; and that we need such big personalities to transform our companies, organisations, sporting teams and nations. Sometimes this view proves to be true, and we remember such characters. But more often, the greatest leaders who leave the greatest legacies, have a powerful mixture of personal humility, integrity and indomitable will for forwarding the health, success and long-term prosperity of their organisation and people. They seem to get the best out of others by genuinely treating them with dignity and respect, whilst focused on strategic outcomes.
Author: dailyBooks
Publisher:
ISBN: 9788829509003
Category :
Languages : en
Pages :
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Book Description
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson Conversation Starters "Crucial Conversations: Tools for Talking When Stakes Are High" is a communication and self-help book written by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler. In it, the authors explain different techniques on how to remain calm during a conversation and obtain the desired results. The book includes a six-minute technique to prepare for high-impact events and it teaches how to make it safe to discuss different topics, including controversial ones. It also explains the ways in which a person can sound persuasive instead of abrasive and how to keep listening when the other person loses control. "Crucial Conversations" sold over 3 million copies worldwide and was a New York Times bestseller. There is currently an updated second edition available, with new case studies and research, and a foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People". A Brief Look Inside: EVERY GOOD BOOK CONTAINS A WORLD FAR DEEPER than the surface of its pages. The characters and their world come alive, and the characters and its world still live on. Conversation Starters is peppered with questions designed to bring us beneath the surface of the page and invite us into the world that lives on. These questions can be used to.. Create Hours of Conversation: • Foster a deeper understanding of the book • Promote an atmosphere of discussion for groups • Assist in the study of the book, either individually or corporately • Explore unseen realms of the book as never seen before
Author: Gretchen Hirsch
Publisher: Penguin
ISBN: 144062612X
Category : Business & Economics
Languages : en
Pages : 392
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Book Description
How to tackle sensitive subjects Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. • The only book on the market covering difficult conversations in both the workplace and one’s personal life • Can be read cover to cover or used as a quick reference guide • Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University
Author: Antonia Bowring
Publisher: John Wiley & Sons
ISBN: 1119931452
Category : Business & Economics
Languages : en
Pages : 231
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Book Description
Become the best version of yourself using these practical frameworks exploring the power of performance coaching from a Top NYC Executive Coach. Coach Yourself! is a guide for people who are committed to increasing their awareness about behaviors that aren’t serving them at work or in the rest of their lives, and then taking the necessary actions to move forward. If you’re ready to explore changing habits and behaviors to improve how you show up in work and life, this book is for you. With practical and accessible frameworks exploring the power of performance coaching, Top NYC Executive Coach Antonia Bowring teaches readers to use her performance coaching formula: increased awareness + changed behavior = flourishing individual and thriving work performance. Bowring offers recipes, frameworks, and tools you can use to navigate the exhilarating, and inevitably bumpy, journey through your professional life. You’ll discover: Foundational definitions and concepts, including discussions about the different kinds of coaching, the benefits they bring to the table, and the processes they use The importance of your values, and how they anchor your progress through your coaching journey Communication strategies used by the world’s most effective problem-solvers and decision-makers in the world While this will be an essential guide for professionals and leaders, anyone can pick up this book and apply the frameworks to various aspects of their life. The essence of coaching is that we have the answers inside ourselves, and the role of the coach is to help us access our own answers.
