An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage PDF Author: Thomas H. Lee
Publisher: McGraw Hill Professional
ISBN: 1259586316
Category : Business & Economics
Languages : en
Pages : 243

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Book Description
The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize modern healthcare. One of healthcare’s most acclaimed thought leaders, Dr. Thomas H. Lee shows that world-class medical treatment and compassionate care are not mutually exclusive. In An Epidemic of Empathy in Healthcare, he argues that we must have it both ways—that combining advanced science with empathic care is the only way to build the health systems our society needs and deserves. Organizing providers so that care is compassionate and coordinated is not only the right thing to do for patients, it also forms the core of strategy in healthcare’s competitive new marketplace. It provides business advantages to organizations that strive to reduce human suffering effectively, reliably, and efficiently. Lee explains how to develop a culture that treats the patient, not the malady, and he provides step-by-step guidance for unleashing an “epidemic of empathy” by: Developing a shared understanding of the overarching goal—meeting patients’ needs and reducing their suffering Making empathic care a social norm rather than the focus of economic incentives Pinpointing and addressing the most significant causes of patient suffering Collecting and using data to drive improvement Healthcare is entering a new era driven by competition on value—meeting patients’ needs as efficiently as possible. Leaders must make the choice either to move forward and build a new culture designed for twenty-first-century medicine or to maintain old models and practices and be left behind. Lee argues that empathic care resonates with the noblest values of all clinicians. If healthcare organizations can help caregivers live up to these values and focus on alleviating their patients’ suffering, they hold the key to improving value-based care and driving business success. Join the compassionate care movement and unleash an epidemic of empathy! Thomas H. Lee, MD, is Chief Medical Officer of Press Ganey, with more than three decades of experience in healthcare performance improvement as a practicing physician, leader in provider organizations, researcher, and health policy expert. He is a Professor (Part-time) of Medicine at Harvard Medical School and Professor of Health Policy and Management at the Harvard School of Public Health.

Without Compassion, There Is No Healthcare

Without Compassion, There Is No Healthcare PDF Author: Brian D. Hodges
Publisher: McGill-Queen's Press - MQUP
ISBN: 0228004624
Category : Medical
Languages : en
Pages : 244

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Book Description
New technologies are transforming healthcare work and changing how patients interact with healthcare providers. As artificial intelligence systems, robotics, and data analytics become more sophisticated, some clinical tasks will become obsolete and others will be reconfigured. While it is not possible to predict these developments precisely, it is important to understand their inevitability and to prepare for the changes that lie ahead. Without Compassion, There Is No Healthcare argues that compassion must be upheld as the bedrock and guiding purpose of healthcare work. Emerging technologies have the potential to subvert this purpose but also to enable and expand it, creating new conduits for compassionate care. Cultivating these benefits and guarding against potential threats will require vigilance and determination from healthcare providers, educators, leaders, patients, and advocates. The contributors to this book show the way forward, bringing a diverse range of expertise to confront these challenges. Avoiding platitudes and simple dichotomies, they examine what compassion in healthcare means and how it can be practised, now and in the uncertain future. Without Compassion, There Is No Healthcare is a call to action. Drawing together a decade of evidence and insight generated by a community of leading scholars and practitioners committed to promoting compassionate care, it offers steady principles and practices to steer the way through times of technological change.

Compassion in Healthcare

Compassion in Healthcare PDF Author: Joshua Hordern
Publisher: Oxford University Press
ISBN: 019250827X
Category : Religion
Languages : en
Pages : 399

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Book Description
Compassion in Healthcare gives an account of the nature and content of compassion and its role in healthcare. While compassion appears to be a straightforward aspect of life and practice, Hordern's analysis shows that it is plagued by both conceptual and practical ills, and stands in need of some quite specific kinds of therapy. Starting from a diagnosis of what precisely is wrong with 'compassion'--its debilitating political entanglements, the vagueness of its meaning, and the risk of burnout it threatens--three therapies are prescribed for these ills: an understanding of patients and healthcare workers as those who pass through the life-course, encountering each other as wayfarers and pilgrims; a grasp of the nature of compassion in healthcare; and an embedding of healthcare within the realities of civic life. Applying these therapeutic strategies uncovers how compassionate relationships acquire their content in healthcare practice. The form that compassion takes is shown to depend on how doctrines of time, tragedy, salvation, responsibility, fault, and theodicy make a difference to the quality of people's lives and relationships. Drawing on the author's real-world collaborations, the way in which compassion matters to practice and policy is worked out in the detail of healthcare professionalism, marketization, and technology. Covering everything from conception to old age, and from machine learning to religious diversity, Compassion in Healthcare draws on philosophy, theology, and everyday experience to expand our understanding of what compassion means for healthcare practice.

Providing Compassionate Healthcare

Providing Compassionate Healthcare PDF Author: Sue Shea
Publisher: Routledge
ISBN: 1134501153
Category : Medical
Languages : en
Pages : 309

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Book Description
Despite the scope and sophistication of contemporary health care, there is increasing international concern about the perceived lack of compassion in its delivery. Citing evidence that when the basic needs of patients are attended to with kindness and understanding, recovery often takes place at a faster level, patients cope more effectively with the self-management of chronic disorders and can more easily overcome anxiety associated with various disorders, this book looks at how good care can be put back into the process of caring. Beginning with an introduction to the historical values associated with the concept of compassion, the text goes on to provide a bio-psycho-social theoretical framework within which the concept might be further explained. The third part presents thought-provoking case studies and explores the implementation and impact of compassion in a range of healthcare settings. The fourth part investigates the role that organizations and their structures can play in promoting or hindering the provision of compassion. The book concludes by discussing how compassion may be taught and evaluated, and suggesting ways for increasing the attention paid to compassion in health care. Developing a multi-disciplinary theory of compassionate care, and underpinned by empirical examples of good practice, this volume is a valuable resource for all those interesting in understanding and supporting compassion in health care, including advanced students, academics and practitioners within medicine, nursing, psychology, allied health, sociology and philosophy.

Compassionomics

Compassionomics PDF Author: Anthony Mazzarelli
Publisher:
ISBN: 9781622181063
Category : Compassion
Languages : en
Pages : 0

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Book Description
"In Compassionomics: The Revolutionary Scientific Evidence that Caring Makes a Difference, physician scientists Stephen Trzeciak and Anthony Mazzarelli uncover the eye-opening data that compassion could be a wonder drug for the 21st century. Now, for the first time ever, a rigorous review of the science - coupled with captivating stories from the front lines of medicine - demonstrates that human connection in health care matters in astonishing ways. Never before has all the evidence been synthesized together in one place."--Amazon.

Humanizing Health Care

Humanizing Health Care PDF Author: Melanie Sears
Publisher: PuddleDancer Press
ISBN: 1892005263
Category : Family & Relationships
Languages : en
Pages : 124

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Book Description
Health care regulatory agencies demand that patients receive efficient, competent, compassionate care; however, because of caregivers' own unhealed issues along with other factors, care often falls short of those goals. Melanie Sears, RN, MBA, PhD, leverages more than thirty years of nursing experience to look at what really prevents patients from getting the care they need and health care workers from getting the support needed to thrive in the stressful environment of health care. From domination-style management, fear and judgment-based practitioner relationships, and a poignant separation between physical, mental, and emotional care, the costs of these factors are enormous. Sears argues that the most effective way to evolve this problematic culture is to shift the language used by those providing care.

Culturally Competent Compassion

Culturally Competent Compassion PDF Author: Irena Papadopoulos
Publisher: Routledge
ISBN: 1317199928
Category : Medical
Languages : en
Pages : 209

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Book Description
Bringing together the crucially important topics of cultural competence and compassion for the first time, this book explores how to practise ‘culturally competent compassion’ in healthcare settings – that is, understanding the suffering of others and wanting to do something about it using culturally appropriate and acceptable caring interventions. This text first discusses the philosophical and religious roots of compassion before investigating notions of health, illness, culture and multicultural societies. Drawing this information together, it then introduces two invaluable frameworks for practice, one of cultural competence and one of culturally competent compassion, and applies them to care scenarios. Papadopoulos goes on to discuss: how nurses in different countries understand and provide compassion in practice; how students learn about compassion; how leaders can create and champion compassionate working environments; and how we can, and whether we should, measure compassion. Culturally Competent Compassion is essential reading for healthcare students and its combination of theoretical content and practice application provides a relevant and interesting learning experience. The innovative model for practice presented here will also be of interest to researchers exploring cultural competence and compassion in healthcare.

Intelligent Kindness

Intelligent Kindness PDF Author: John Ballatt
Publisher: RCPsych Publications
ISBN: 9781908020048
Category : Medical
Languages : en
Pages : 212

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Book Description
This book calls on policymakers, managers, educators and clinical staff to apply and nurture intelligent kindness in the organisation and delivery of care.

Elderhood

Elderhood PDF Author: Louise Aronson
Publisher: Bloomsbury Publishing USA
ISBN: 1620405482
Category : Social Science
Languages : en
Pages : 467

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Book Description
Finalist for the Pulitzer Prize in General Nonfiction A New York Times Bestseller Longlisted for the Andrew Carnegie Medal for Excellence in Nonfiction Winner of the WSU AOS Bonner Book Award Winner of the 2022 At Home With Growing Older Impact Award As revelatory as Atul Gawande's Being Mortal, physician and award-winning author Louise Aronson's Elderhood is an essential, empathetic look at a vital but often disparaged stage of life. For more than 5,000 years, "old" has been defined as beginning between the ages of 60 and 70. That means most people alive today will spend more years in elderhood than in childhood, and many will be elders for 40 years or more. Yet at the very moment that humans are living longer than ever before, we've made old age into a disease, a condition to be dreaded, denigrated, neglected, and denied. Reminiscent of Oliver Sacks, noted Harvard-trained geriatrician Louise Aronson uses stories from her quarter century of caring for patients, and draws from history, science, literature, popular culture, and her own life to weave a vision of old age that's neither nightmare nor utopian fantasy--a vision full of joy, wonder, frustration, outrage, and hope about aging, medicine, and humanity itself. Elderhood is for anyone who is, in the author's own words, "an aging, i.e., still-breathing human being."

Health Care Professionalism at a Glance

Health Care Professionalism at a Glance PDF Author: Jill Thistlethwaite
Publisher: John Wiley & Sons
ISBN: 1118756355
Category : Medical
Languages : en
Pages : 104

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Book Description
Health Care Professionalism at a Glance offers accessible coverage of an increasingly important aspect of medical and health professional education. This concise text includes how to identify and develop professional behaviours, how they are assessed, and how to challenge unprofessional behaviours. Health Care Professionalism at a Glance: • Provides a user-friendly and thought provoking overview of health care professionalism • Introduces the main topics, key definitions and explores aspects relevant to learners and novice professionals • Considers fundamental features of professionalism that students are expected to acquire as well as how they are taught, learned and assessed • Includes summary boxes that highlight important points, reflection points, clinical cases and suggested further reading • Includes references relevant to different countries’ accrediting bodies This important new book will assist students in understanding the nature of professionalism, its assessment, and the implications for professional practice.