Author: Olivier Mesly
Publisher: Cambridge Scholars Publishing
ISBN: 103640692X
Category : Business & Economics
Languages : en
Pages : 233
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Book Description
This book can be integrated in any marketing course or serve as a reference for a standalone course about its two themes: retail space design, and its service offerings. It covers a wide variety of challenges faced by retailers while emphasizing customer experience and associated consumer behaviors. It proposes models for understanding the intricate relationship between design, architecture, consumer behaviors (both good and bad), and shopping experience. Presented in an engaging and accessible style, it contains theory and actionable managerial recommendations that are anchored in today’s reality. It is enriched with numerous testimonials from managers and academics to support its content and reinforce its applicability. Whether you’re a student seeking to grasp fundamental concepts or a seasoned professional aiming to refine strategies, this book is poised to elevate your understanding and proficiency in the realm of retail marketing and design.
Author: Bethan Alexander
Publisher: Taylor & Francis
ISBN: 104004462X
Category : Business & Economics
Languages : en
Pages : 414
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Book Description
This text provides a holistic, integrated and in-depth perspective on the growing field of customer experience (CX), in a fashion context. Merging three core perspectives – academic, creative agency and retailer – the book takes a chronological approach to tracing the evolution of customer experience from the physical store, to omnichannel through channel convergence to consider the future of fashion retailing and customer experience. Beginning with the theoretical perspective, customer experience evolution in a fashion retail context is traced, considering the definition of customer experience, physical retail, the digitalisation of customer experience, omni-channel retail, in-store technologies and envisioning future retail CX. The retail creative agency perspective looks at how to locate and design customer experience journeys, designing harmonised CX across retail brand environments online and offline, responsible retailing and taking a human-centric approach to create visceral, wellbeing-based experiences. Finally, the retailer perspective explores real-life case studies of great customer experience from international brands, including Zara, Nike, Ecoalf, To Summer and Anya Hindmarch. Pedagogical features to aid understanding are built in throughout, including chapter objectives and reflective questions. Comprehensive and unique in its approach, Customer Experience in Fashion Retailing is recommended reading for students studying Fashion Retail Management, Customer Experience, Retail Design and Visual Merchandising, Fashion Psychology and Fashion Marketing.
Author: Paul Hackett
Publisher: Psychology Press
ISBN: 1317690273
Category : Psychology
Languages : en
Pages : 386
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Book Description
While consumer research is founded on traditional quantitative approaches, the insight produced through qualitative research methods within consumer settings has not gone unnoticed. The culturally situated consumer, who is in intimate dialogue with their physical, virtual and social surroundings, has become integral to understanding the psychology behind consumer choices. This volume presents readers with theoretical and applied approaches to using qualitative research methods in ethnographic studies looking at consumer behavior. It brings together an international group of leading scholars in the field of consumer research, with educational and professional backgrounds in marketing, advertising, business, education, therapy and health. Researchers, teaching faculty, and students in the field of consumer and social psychology will benefit from the applied examples of qualitative and ethnographic consumer research this volume presents.
Author: Akel, Gökhan
Publisher: IGI Global
ISBN: 1668443821
Category : Business & Economics
Languages : en
Pages : 596
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Book Description
Technology has brought many innovations and changes in experiential design and experiential products and services. The digital transformations brought about by technology have led to problem-solving, creative functioning, and unique improvements along with experiences. Human-digital experience interaction prevails in many areas of modern society, and in order to evaluate this interaction, a more balanced understanding of digital and experience processes is required. The Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices discusses innovative research on experiential marketing and evaluates the interdisciplinary reflections of practices from different perspectives. The book also explores how the concept of experience is developed, managed, and marketed according to current consumer needs and motivations. Covering critical topics such as experience economy and tourism experience management, this reference work is ideal for managers, marketers, hospitality professionals, academicians, practitioners, scholars, researchers, instructors, and students.
Author: Crespi, Luciano
Publisher: IGI Global
ISBN: 1799828255
Category : Architecture
Languages : en
Pages : 459
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Book Description
Interior design can be considered a discipline that ranks among the worlds of art, design, and architecture and provides the cognitive tools to operate innovatively within the spaces of the contemporary city that require regeneration. Emerging trends in design combine disciplines such as new aesthetic in the world of art, design in all its ramifications, interior design as a response to more than functional needs, and as the demand for qualitative and symbolic values to be added to contemporary environments. Cultural, Theoretical, and Innovative Approaches to Contemporary Interior Design is an essential reference source that approaches contemporary project development through a cultural and theoretical lens and aims to demonstrate that designing spaces, interiors, and the urban habitat are activities that have independent cultural foundations. Featuring research on topics such as contemporary space, mass housing, and flexible design, this book is ideally designed for interior designers, architects, academics, researchers, industry professionals, and students.
Author: Dr. Lynn Phillips
Publisher: Archway Publishing
ISBN: 1665754885
Category : Business & Economics
Languages : en
Pages : 377
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Book Description
The authors contend that new business capture teams operating in the aerospace-defense sector which adopt their “Best Practices, Outside-In, Customer-Centric” approach to executing their capture processes can attain supranormal contract win rates—as high as 80% and higher. They back up this claim with captivatingly told case study vignettes of 21st century competitions that they were personally involved with, providing teams with practical step-by-step guidelines, tools and templates to help replicate these successes.
Author: Brian Solis
Publisher: John Wiley & Sons
ISBN: 1118526805
Category : Business & Economics
Languages : en
Pages : 263
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Book Description
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X
Author: Dave-Julian Brown
Publisher: via tolino media
ISBN: 3757985680
Category : Business & Economics
Languages : en
Pages : 221
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Book Description
Discover the secrets of effective business management with 'Ultimate Guide to Business Success', using ChatGPT and Google Bard. This book provides over 2000 field-tested templates in the form of prompts for areas such as 'Financial Management', 'Effective Leadership', 'Employee Development', 'Personal Growth' and 'Increasing Productivity'. Ideal for entrepreneurs, executives and anyone looking to improve their business and management skills. Gain valuable insights into 'Small Business Strategies', 'Time Management' and 'Self-Management Techniques'. An indispensable tool for your professional and personal success. In this book you will find: 1. Financial Management: over 100 practical templates for investment calculations, tax planning, budgeting and savings strategies. These templates facilitate financial planning and analysis to help you make informed decisions. 2. Personnel and Resources: A rich selection of templates for company branding, management, hybrid work and international recruitment tasks. These tools help to develop effective people strategies and manage the challenges of modern working environments. 3. Leadership: Detailed templates for general leadership tasks and building trust and respect. These sections are designed to help leaders develop their teams and strengthen organizational culture. 4. Personal Development: a wide range of templates on goal setting, happiness, lifelong learning and mindfulness exercises. These sections are designed for those interested in personal growth and self-improvement. 5. Productivity: innovative templates for goal setting, productivity challenges and time management. These resources are designed to increase efficiency in professional and personal contexts. 6. Small Business: Specialized templates for business administration, general small business management and market research. These sections provide valuable insights and tools for small business owners and start-ups. In this book, each prompt, aligned with AI, has been carefully designed to provide practical and applicable solutions to the complex challenges of modern business. Whether you are a seasoned entrepreneur or an emerging leader, this book is an indispensable tool for your success. Make the most of AI and exploit its full potential.
Author: Ayush Agarwal
Publisher: Portraitthought
ISBN:
Category : Architecture
Languages : en
Pages : 29
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Book Description
"Interior Design: A Comprehensive Guide" is a comprehensive and authoritative book that serves as a valuable resource for anyone interested in the field of interior design. Written by Ayush Agarwal, an experienced interior designer, this book provides a wealth of knowledge and insights into the principles, techniques, and materials used in interior design.
Author: Elaine L Ritch
Publisher: Emerald Group Publishing
ISBN: 1839095563
Category : Business & Economics
Languages : en
Pages : 201
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Book Description
Digital communication has altered the flow of global information,evolved consumer values and changed consumption practices worldwide.New Perspectives on Critical Marketing and Consumer Society provides an illuminating, challenging and thought-provoking guide for all upper-level students of marketing,branding and consumer behaviour.
