Author: Betsy Gunzelmann
Publisher: R&L Education
ISBN: 1610485807
Category : Education
Languages : en
Pages : 109
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Book Description
Barriers to Excellence: The Changes Needed for Our Schools brings a new and different viewpoint to our educational problems in the United States. The reasons behind the academic decline we have seen over the last several decades, the continued inequity in our schools, and the frustration with inconsistent and inadequate policies, procedures and support will be addressed in this eye-opening book. Barriers to Excellence discuses the obstacles we face to regain our academic distinction. We need to look at the bigger picture when it comes to attaining educational excellence in the United States.
Author: National Coalition of Advocates for Students (U.S.). Board of Inquiry Project
Publisher:
ISBN:
Category : Discrimination in education
Languages : en
Pages : 184
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Book Description
Author: Shaun West
Publisher: Springer Nature
ISBN: 3030805115
Category : Business
Languages : en
Pages : 220
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Book Description
This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.
Author: Avis Glaze
Publisher:
ISBN: 9780132749114
Category : Educational change
Languages : en
Pages : 252
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Book Description
Author: Stanley S. Litow
Publisher: Teachers College Press
ISBN: 0807765589
Category : Education
Languages : en
Pages : 217
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Book Description
"With job opportunities in decline for youth with no postsecondary degree, and college completion rates especially for students of color stagnating, a high school diploma is no longer enough. To solve this large-scale global problem. High school must be completely redesigned and reinvented providing all students real opportunity with both equity and excellence. P-TECH (Pathways in Technology Early College High School) has done just that by combining public high schools and community colleges in partnership with employers, providing both opportunity and support for all students, regardless of income, race or any screen for admission. Unlike many school models, this innovative and effective approach has spread across the US and around the world, eliminating barriers to replication by engaging all stakeholders. The first P-TECH, opened in a low-income Brooklyn neighborhood, across from a public housing project, and served 100% students of color. It has become the model for school reform across over a dozen US states and nearly twenty countries. Praised by President Obama, governors in red and blue states, and heads of nations, its story is told in this book through the personal stories of students who have destroyed the myths about which students can succeed. Their stories demonstrate that all students, if given the opportunity and support, can reach great heights in high school, college, and career"--
Author: Mark Aesch
Publisher: Hachette Books
ISBN: 1401396461
Category : Business & Economics
Languages : en
Pages : 277
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Book Description
Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Kerm Henriksen
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 526
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Book Description
v. 1. Research findings -- v. 2. Concepts and methodology -- v. 3. Implementation issues -- v. 4. Programs, tools and products.
Author: Gay Hendricks
Publisher: Harper Collins
ISBN: 0061735345
Category : Self-Help
Languages : en
Pages : 230
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Book Description
Most of us believe that we will finally feel satisfied and content with our lives when we get the good news we have been waiting for, find a healthy relationship, or achieve one of our personal goals. However, this rarely happens. Good fortune is often followed by negative emotions that overtake us and result in destructive behaviors. "I don't deserve this," "this is too good to be true," or any number of harmful thought patterns prevent us from experiencing the joy and satisfaction we have earned. Sound familiar? This is what New York Times bestselling author Gay Hendricks calls the Upper Limit Problem, a negative emotional reaction that occurs when anything positive enters our lives. The Upper Limit Problem not only prevents happiness, but it actually stops us from achieving our goals. It is the ultimate life roadblock. In The Big Leap, Hendricks reveals a simple yet comprehensive program for overcoming this barrier to happiness and fulfillment, presented in a way that engages both the mind and heart. Working closely with more than one thousand extraordinary achievers in business and the arts—from rock stars to Fortune 500 executives—whose stories are featured in these pages, the book describes the four hidden fears that are at the root of the Upper Limit Problem. The Big Leap delivers a proven method for first identifying which of these four fears prevents us from reaching our personal upper limit, and then breaking through that limitation to achieve what Hendricks refers to as our Zone of Genius. Hendricks provides a clear path for achieving our true potential and attaining not only financial success but also success in love and life.
Author: Stacey M. Childress
Publisher: Harvard Education Press
ISBN: 1612500110
Category : Education
Languages : en
Pages : 192
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Book Description
Leading for Equity tells the compelling story of the Montgomery County (Maryland) Public Schools and its transformation—in less than a decade—into a system committed to breaking the links between race and class and academic achievement. In chapters organized around six core themes, the authors lay out the essential elements of MCPS’s success. They identify key lessons other districts can draw from MCPS’s experience and offer a framework for applying them. A dramatic departure from “business as usual,” MCPS has won nationwide attention as a compelling model for tackling the achievement and opportunity issues that confront our nation as a whole.
