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Author: Brenna Aubrey
Publisher: Silver Griffon Associates
ISBN: 1940951038
Category : Fiction
Languages : en
Pages : 347
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Book Description
So You Want to Be a Hero? I’ve had a long haul to get where I am–started from less than nothing, a tortured past, really. But now, I’m in control of my life and I’m at the height of my success, CEO of my own gaming empire. Every piece is falling into place–especially now that I’ve found the woman of my dreams, the woman I love, Mia Strong. I’m at the top of my game. …Until we hit a rough patch and Mia starts acting differently, strangely. She’s hiding something and I can sense she needs my help but the more I try to get close, the harder she pulls away. I’m a problem-solver by nature and I want to take control, protect her, but she won’t let me. This is one problem I can’t solve by writing a check or a few clever lines of code. I’ll have to dig deep and put myself at risk–or risk losing her forever.
Author: Brenna Aubrey
Publisher: Silver Griffon Associates
ISBN: 1940951038
Category : Fiction
Languages : en
Pages : 347
Get Book Here
Book Description
So You Want to Be a Hero? I’ve had a long haul to get where I am–started from less than nothing, a tortured past, really. But now, I’m in control of my life and I’m at the height of my success, CEO of my own gaming empire. Every piece is falling into place–especially now that I’ve found the woman of my dreams, the woman I love, Mia Strong. I’m at the top of my game. …Until we hit a rough patch and Mia starts acting differently, strangely. She’s hiding something and I can sense she needs my help but the more I try to get close, the harder she pulls away. I’m a problem-solver by nature and I want to take control, protect her, but she won’t let me. This is one problem I can’t solve by writing a check or a few clever lines of code. I’ll have to dig deep and put myself at risk–or risk losing her forever.
Author: Ken Blanchard
Publisher: Harper Collins
ISBN: 068815428X
Category : Business & Economics
Languages : en
Pages : 216
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Book Description
Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world. Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are: The Spirit of the Squirrel The Way of the Beaver The Gift of the Goose These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success. Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story. Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization. Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.
Author: Jennifer Robin
Publisher: John Wiley & Sons
ISBN: 1118352424
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
The business leader's guide to creating a great workplace from the Great Place to Work Institute In this follow-up guide to The Great Workplace, experts from Great Place to Work® Institute, Inc. reveal the most common excuses managers use for why they can't create a great workplace. Authors Jennifer Robin and Michael Burchell poke holes in every single excuse. Whether the reasons involve the organization's leadership, employees, environment, or any other factor, the authors explain that if managers lead people properly, they can create a great workplace. The authors explore how managers can interrupt their own negative thought patterns and instead create lasting change, and they describe how great workplaces have surmounted very real difficulties with aplomb. Includes case studies, stories, tips, and tools for managers who want to transform their organizations From the experts at the Great Place to Work, a global research, consulting, and training firm that operates in nearly 50 countries Proves that any and every organization can change for the better when managers have the right tools and mindset Creating a place where people want to work and want to succeed is the primary key to success for every manager. No Excuses shows that managers in any organization can transform their workplace—if they'll only get out of their own way first.
Author: Casey Fitts Hawley
Publisher: McGraw Hill Professional
ISBN: 0071433708
Category : Business & Economics
Languages : en
Pages : 211
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Book Description
By arming managers with the strategies they need to deal with the full range of employee problems--including tardiness, low-quality work and constant complaining--this becomes the only resource they need to turn a problem employee into a top performer.
Author: Duska Rosenberg
Publisher: Springer Science & Business Media
ISBN: 1447120299
Category : Computers
Languages : en
Pages : 329
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Book Description
One of the most significant developments in computing over the last ten years has been the growth of interest in computer based support for people working together. Recognition that much work done in offices is essentially group work has led to the emergence of a distinct subfield of computer science under the title Computer Supported Cooperative Work (CSCW). Since the term was first coined in 1984, there has been growing awareness of the relevance to the field of, and the valuable con tributions to be made by, non-computing disciplines such as sociology, management science, social psychology and anthro pology. This volume addresses design issues in CSCW, an- since this topic crucially involves human as well as technical considerations - brings together researchers from such a broad range of disciplines. Most of the chapters in this volume were originally presented as papers at the one-day seminar, "Design Issues in CSCW", held at the Department of Trade and Industry (DTI), London, on 17 March 1992, one in aseries of DTI-supported CSCW SIG seminars. We would like to express our gratitude to the series editors, Colston Sanger and Dan Diaper, for their useful comments on, and suggestions for revisions to, the final draft of the manuscript; to Linda Schofield, our editor at Springer, for her continued encouragement throughout the preparation of the manuscript; and, finally, to our respective families for their support and patience over so many months.
Author:
Publisher:
ISBN:
Category : Traffic regulations
Languages : en
Pages : 402
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Book Description
Author: Joey Coleman
Publisher: Penguin
ISBN: 0735220034
Category : Business & Economics
Languages : en
Pages : 370
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Book Description
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.
Author: Great Britain. Parliament. House of Commons
Publisher:
ISBN:
Category :
Languages : en
Pages : 768
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Book Description
Author: Don Newman
Publisher: 302 Books
ISBN: 9781545614792
Category : Religion
Languages : en
Pages : 184
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Book Description
Is your heaviest heartache the gateway to your greatest triumph?
Author: Billy Goodnick
Publisher:
ISBN: 9780985562212
Category : Gardening
Languages : en
Pages : 0
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Book Description
Award-winning landscape architect Billy Goodnick is here to help you plan the perfect outdoor environment, unique to your family's lifestyle. The book is brimming with design secrets and money-saving tips, with an emphasis on low maintenance, enjoyability, and just plain beauty.--
