Análisis y propuesta de mejora del proceso de una línea de servicio en una empresa de soluciones informáticas mediante la implementación de la metodología Lean Office PDF Download
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Author: Max Albert Valenzuela Lozano
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Author: Enrique Cabrera Jr
Publisher: IWA Publishing
ISBN: 1843391988
Category : Science
Languages : en
Pages : 185
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Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. Praise for Benchmarking Water Services: "The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied." "The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement." "Benchmarking Water Services is an in depth and practical ‘must have’ guide for any utility currently engaged in or planning to develop a benchmarking process" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2. More information about the book can be found on the Water Wiki in an article written by the author: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/TheNewIWABenchmarkingFramework A Spanish language version of this book is available as a free eBook: http://www.iwawaterwiki.org/xwiki/bin/view/Articles/eBookTitlesfromIWAPublishingFreetoDownload-Volume2#HBenchmarkingParaServiciosdeAgua
Author: Soraya Tirado Sánchez
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Languages : es
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La metodología Lean se puede interpretar como una filosofía de trabajo nacida en Toyota que se basa en la eliminación del desperdicio en los procesos y en la búsqueda constante de mejorarlos para ganar en calidad, servicio y coste. Cuando se habla de Lean, lo primero que se tiene que venir a la mente es la palabra cliente. Se trata de identificar qué es lo quiere él de nosotros y qué es lo que identifica como valor, para poder proporcionárselo en tiempo y coste adecuado. Esto lo ha convertido en el modelo a seguir por la mayor parte de las empresas del mundo, que en la puesta en práctica de sus principios han llegado a un concepto del Lean aún más amplio del que ya era. Mediante el siguiente proyecto se pretende analizar el proceso productivo de una empresa dedicada a la fabricación de tejido técnico y desarrollar todas las propuestas necesarias para mejorar sus puntos débiles desde el punto de vista del Lean Manufacturing. Por ello, este proyecto recoge los principios básicos y las herramientas del Lean Manufacturing y su implementación en la empresa del sector textil. En el primer capítulo del trabajo se hace una introducción al tema, explicando los objetivos que se pretenden conseguir, la justificación de porqué se ha realizado este estudio y que antecedentes se tienen al respecto. En el segundo capítulo se ofrece una visión de lo que atiende la filosofía Lean, comenzando por una introducción a la historia del Lean Manufacturing, continuando con una descripción de los desperdicios que se pretenden eliminar de cualquier proceso y finalizando con la descripción de estas herramientas. El tercer capítulo del trabajo se centra en la empresa y en el análisis interno y externo de la misma. Se hace una descripción de todos los aspectos del proceso productivo, desde los proveedores hasta llegar a los clientes; y un análisis tanto del microentorno como del macroentorno. En el cuarto capítulo se describe la situación actual de las áreas a mejorar, donde se exponen las diferentes propuestas de mejora a implementar. En el que se procede a la aplicación del proyecto Lean Manufacturing en la empresa, trata de una serie de pasos para mejorar la cadena de producción eliminando el despilfarro y mejorando continuamente el proceso. En el quinto capítulo se hace una valoración económica de las diferentes propuestas expuestas anteriormente, para ver el impacto económico que éstas pueden tener en la empresa. El sexto capítulo se determina el coste que ha implicado la realización de este estudio, porque el presupuesto detallado se muestra en otro documento. El séptimo capítulo contiene un breve plan ambiental de la empresa. Por último, en el octavo capítulo se explican las diferentes conclusiones obtenidas de la realización del proyecto.
Author: Luis Enrique Chumpitaz Ignacio
Publisher:
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Languages : es
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Author: Adam Onishi
Publisher: Apress
ISBN: 1430259159
Category : Computers
Languages : en
Pages : 485
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Book Description
Pro WordPress Theme Development is your comprehensive guide to creating advanced WordPress themes. Designed for for professional web designers and developers who are comfortable with PHP and WordPress, this book teaches you every aspect of professional theme development. You will learn how to build themes from scratch, how to monetize the themes you create, and how to capitalize on this by creating advanced themes for your clients or selling premium themes. This book builds on your current knowledge of PHP and web development to create a WordPress theme from scratch. It uses a real-world theme example that you can build, to demonstrate each feature in a practical way. It shows you how to take control of WordPress with custom posts types and taxonomies, and covers anatomy and hierarchy, use of the loop, hooks, short codes, plug-ins and much more. WordPress is one of the most successful open-source blogging and content management systems available, and theme development has become a major part of the WordPress ecosystem. Start working with WordPress themes like a pro today with Pro WordPress Theme Development.
Author: Michael D. Ekstrand
Publisher: Now Publishers Inc
ISBN: 1601984421
Category : Computers
Languages : en
Pages : 104
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Book Description
Collaborative Filtering Recommender Systems discusses a wide variety of the recommender choices available and their implications, providing both practitioners and researchers with an introduction to the important issues underlying recommenders and current best practices for addressing these issues.
Author: Dimitrios Buhalis
Publisher: Channel View Publications
ISBN: 1845411609
Category : Business & Economics
Languages : en
Pages : 337
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Inclusion, disability, an ageing population and tourism are increasingly important areas of study due to their implications for both tourism demand and supply. This book therefore sets out to explore and document the current theoretical approaches, foundations and issues in the study of accessible tourism. In drawing together the contributions to this volume the editors have applied broader social constructionist approaches to understanding the accessible tourism phenomena. Accessible tourism, as with any area of academic study is an evolving field of academic research and industry practice. As with other areas of tourism, the field is multidisciplinary, and is influenced by various disciplines including geography, disability studies, economics, public policy, psychology and marketing. "As one would expect from two scholars at the height of their academic abilities, Dimitrios Buhalis and Simon Darcy have delivered a timely and much needed contribution to the under-served area of accessible tourism. Harnessing the best conceptual developments on the topic, Accessible Tourism is a scholarly yet hugely readable collection and readily communicates the various contributors' passion for and command of their subject. This collection is a must have text for anyone engaged in the theory, practice and policy of accessible tourism and will be essential reading on undergraduate and postgraduate courses across a range of disciplines and fields. I cannot speak highly enough of this endeavour and I'm sure it will take accessible tourism and universal design debates into the mainstream of academic enquiry and industry practice." Professor Nigel Morgan, The Welsh Centre for Tourism Research, University of Wales Institute, Cardiff, Wales
Author: Masaaki Imai
Publisher: New York : Random House Business Division
ISBN: 9780394551869
Category : Business & Economics
Languages : en
Pages : 308
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Book Description
Kaizen means gradual, unending improvement, doing "little things" better; setting --and achieving --ever higher standards. It is Kaizen, says Masaaki Imai, that is the simple truth behind Japan's economic "miracle" and the real reason the Japanese have become the masters of "flexible manufacturing" technology -- the ability to adapt manufacturing processes to changing customer and market requirements, and do it fast ... For the first time, Western managers have a comprehensive handbook of 16 Kaizen management practices they can put to work. Using more than 100 examples of Kaizen in action, 15 corporate case studies, and 50 charts and graphs, Mr. Imai examines step by step all the roles Kaizen plays in. --inside cover
Author: Chris A. Ortiz
Publisher: Pearson Education
ISBN: 0137022689
Category : Technology & Engineering
Languages : en
Pages : 253
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Book Description
The Practical, How-to Guide to Succeeding with Kaizen Programs and Events Today manufacturers need kaizen’s continuous productivity improvement and waste reduction techniques more than ever. Kaizen and Kaizen Event Implementation provides specific, detailed solutions that have proven successful in real manufacturing environments. Ortiz, author of the best-selling Lessons from a Lean Consultant, covers every element of a successful kaizen program and offers techniques for implementing several key kaizen events. Drawing on his unsurpassed, in-the-trenches experience, he shares powerful insights into changing cultures, gaining management buy-in, training, reporting, follow-up, and much more. Whether you’re a plant manager, director, engineer, or quality specialist, this book will help you make kaizen work. Avoid common implementation mistakes Find the right champion and establish an effective steering committee Create timelines, select teams and leaders, and define objectives Use kaizen events to implement 5S, standard work, Kanban, and new line designs Includes a chapter-length case study from a real manufacturing firm
