An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry PDF Download
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Author: Alireza Faed
Publisher: Springer Science & Business Media
ISBN: 3319003240
Category : Technology & Engineering
Languages : en
Pages : 366
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Book Description
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
Author: Alireza Faed
Publisher: Springer Science & Business Media
ISBN: 3319003240
Category : Technology & Engineering
Languages : en
Pages : 366
Get Book Here
Book Description
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.
Author: K. Hammar
Publisher: IOS Press
ISBN: 1614998264
Category : Computers
Languages : en
Pages : 162
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Book Description
The study of patterns in the context of ontology engineering for the semantic web was pioneered more than a decade ago by Blomqvist, Sandkuhl and Gangemi. Since then, this line of research has flourished and led to the development of ontology design patterns, knowledge patterns, and linked data patterns: the patterns as they are known by ontology designers, knowledge engineers, and linked data publishers, respectively. A key characteristic of those patterns is that they are modular and reusable solutions to recurrent problems in ontology engineering and linked data publishing. This book contains recent contributions which advance the state of the art on theory and use of ontology design patterns. The papers collected in this book cover a range of topics, from a method to instantiate content patterns, a proposal on how to document a content pattern, to a number of patterns emerging in ontology modeling in various situations.
Author: Ahmet Niyazi ÖZKER
Publisher: Livre de Lyon
ISBN: 2382365323
Category : Business & Economics
Languages : en
Pages : 301
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Book Description
Recent Advances in Economics and Administration Sciences Concepts, Researches and Applications
Author: Tharam Dillon
Publisher: Springer
ISBN: 3319252615
Category : Computers
Languages : en
Pages : 156
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Book Description
This book constitutes the refereed proceedings of the 4th IFIP TC 12 International Conference on Artificial Intelligence, IFIP AI 2015, Held as Part of WCC 2015, in Daejeon, South Korea, in October 2015. The 13 full papers presented were carefully reviewed and selected from 36 submissions. The papers are organized in topical sections on artificial intelligence techniques in biomedicine, artificial intelligence for knowledge management, computational intelligence and algorithms, and intelligent decision support systems.
Author: Akel, Gökhan
Publisher: IGI Global
ISBN:
Category : Business & Economics
Languages : en
Pages : 328
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Book Description
In the rapidly evolving digital era, businesses undergo profound transformations requiring strategic adaptation and optimization. Digital Business and Optimizing Operating Strategies delves into the intricate interplay between digital technology and business strategies, exploring various facets such as management, marketing, finance, human resources, and more within the digital market structure. This comprehensive book critically examines enterprises' skills, productivity, and adaptability in response to technological advancements and customer expectations. Covering a wide range of sub-topics, this book addresses the management of social media applications, the technological capabilities of human resources, digital sustainability, and the integration of artificial intelligence technology. By highlighting opportunities and challenges, the book serves as a valuable resource for researchers and practitioners across diverse disciplines, offering novel perspectives and cutting-edge practices in the digital business landscape. This book is designed to resonate with a diverse audience, and will appeal to researchers, marketing managers, metaverse enthusiasts, website designers and developers, e-commerce practitioners, social media users, consumer behavior and marketing researchers, and brand experts. It is an essential resource for both undergraduate and graduate students while also serving as a valuable reference for professionals in the field.
Author: Rayner Alfred
Publisher: Springer Nature
ISBN: 981334069X
Category : Computers
Languages : en
Pages : 585
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Book Description
This book gathers the proceedings of the Seventh International Conference on Computational Science and Technology 2020 (ICCST 2020), held in Pattaya, Thailand, on 29–30 August 2020. The respective contributions offer practitioners and researchers a range of new computational techniques and solutions, identify emerging issues, and outline future research directions, while also showing them how to apply the latest large-scale, high-performance computational methods.
Author: Julia Bendul
Publisher: Springer Science & Business Media
ISBN: 3834939587
Category : Business & Economics
Languages : en
Pages : 377
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Book Description
The book focuses on the context of social and political keitsdiskussion sustainability and the growing difficulties in road freight with the question of how rail services can be practically integrated into the value network of industrial and commercial enterprises. The integration of the material and information flows to the large number of legally independent actors is the focus.
Author: P. K. Kapur
Publisher: Springer Nature
ISBN: 9811536430
Category : Business & Economics
Languages : en
Pages : 550
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Book Description
This book presents a range of qualitative and quantitative analyses in areas such as cybersecurity, sustainability, multivariate analysis, customer satisfaction, parametric programming, software reliability growth modeling, and blockchain technology, to name but a few. It also highlights integrated methods and practices in the areas of machine learning and genetic algorithms. After discussing applications in supply chains and logistics, cloud computing, six sigma, production management, big data analysis, satellite imaging, game theory, biometric systems, quality, and system performance, the book examines the latest developments and breakthroughs in the field of science and technology, and provides novel problem-solving methods. The themes discussed in the book link contributions by researchers and practitioners from different branches of engineering and management, and hailing from around the globe. These contributions provide scholars with a platform to derive maximum utility in the area of analytics by subscribing to the idea of managing business through system sciences, operations, and management. Managers and decision-makers can learn a great deal from the respective chapters, which will help them devise their own business strategies and find real-world solutions to complex industrial problems.
Author: Turan Paksoy
Publisher: CRC Press
ISBN: 1000245101
Category : Technology & Engineering
Languages : en
Pages : 369
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Book Description
Industrial revolutions have impacted both, manufacturing and service. From the steam engine to digital automated production, the industrial revolutions have conduced significant changes in operations and supply chain management (SCM) processes. Swift changes in manufacturing and service systems have led to phenomenal improvements in productivity. The fast-paced environment brings new challenges and opportunities for the companies that are associated with the adaptation to the new concepts such as Internet of Things (IoT) and Cyber Physical Systems, artificial intelligence (AI), robotics, cyber security, data analytics, block chain and cloud technology. These emerging technologies facilitated and expedited the birth of Logistics 4.0. Industrial Revolution 4.0 initiatives in SCM has attracted stakeholders’ attentions due to it is ability to empower using a set of technologies together that helps to execute more efficient production and distribution systems. This initiative has been called Logistics 4.0 of the fourth Industrial Revolution in SCM due to its high potential. Connecting entities, machines, physical items and enterprise resources to each other by using sensors, devices and the internet along the supply chains are the main attributes of Logistics 4.0. IoT enables customers to make more suitable and valuable decisions due to the data-driven structure of the Industry 4.0 paradigm. Besides that, the system’s ability of gathering and analyzing information about the environment at any given time and adapting itself to the rapid changes add significant value to the SCM processes. In this peer-reviewed book, experts from all over the world, in the field present a conceptual framework for Logistics 4.0 and provide examples for usage of Industry 4.0 tools in SCM. This book is a work that will be beneficial for both practitioners and students and academicians, as it covers the theoretical framework, on the one hand, and includes examples of practice and real world.
Author: Diego Galar Pascual
Publisher: CRC Press
ISBN: 0429849680
Category : Business & Economics
Languages : en
Pages : 387
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Book Description
Industry 4.0 refers to fourth generation of industrial activity characterized by smart systems and internet-based solutions. This book describes the fourth revolution based on instrumented, interconnected and intelligent assets. The different book chapters provide a perspective on technologies and methodologies developed and deployed leading to this concept. With an aim to increase performance, productivity and flexibility, major application area of maintenance through smart system has been discussed in detail. Applicability of 4.0 in transportation, energy and infrastructure is explored, with effects on technology, organisation and operations from a systems perspective.
