An Analytical Study On Job Role Stressors, Employee Performance And Service Effectiveness Using Servqual Approach PDF Download
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Author: Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar
Publisher: Archers & Elevators Publishing House
ISBN: 9386501678
Category : Antiques & Collectibles
Languages : en
Pages :
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Book Description
Author: Dr Kasturi Rohit Naik Dr Srinivasan R Iyengar
Publisher: Archers & Elevators Publishing House
ISBN: 9386501678
Category : Antiques & Collectibles
Languages : en
Pages :
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Book Description
Author: Daniel C. Ganster
Publisher: Emerald Group Publishing
ISBN: 1849507120
Category : Psychology
Languages : en
Pages : 368
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Book Description
Promotes theory and research in the area of occupational stress, health and well being, and brings together and showcases the work of some of the best researchers and theorists who contribute to this area. This collection gives a critical assessment of knowledge, and major gaps in knowledge, on occupational stress and well being.
Author: Sunil Sahadev
Publisher: Springer
ISBN: 331913440X
Category : Business & Economics
Languages : en
Pages : 174
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Book Description
This book presents current research on boundary spanning elements. The editors bring together extant knowledge in the field and present a uniform narrative. Previous studies have often been disseminated across several academic disciplines like services marketing, personal selling and sales management etc. and this monograph aggregates studies dealing with boundary spanning elements or has boundary spanning elements related to the marketing function as the main empirical platform under a uniform theoretical perspective. Each chapter in the book deals with an important research theme and synthesizes studies in relation to boundary spanning elements.
Author: Neal M. Ashkanasy
Publisher: Routledge
ISBN: 1317626230
Category : Psychology
Languages : en
Pages : 337
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Book Description
This book asks the crucial question: When does high performance supervision become abusive supervision? As more organizations push to adopt high performance work practices (HPWP), the onus increasingly falls on supervisors to do whatever it takes to maximize the productivity of their work teams. In this rigorous, research-based volume, international contributors offer insight into how and when seemingly-beneficial workplace practices cross the line from motivation to abuse. By reviewing critical issues in both high performance work practices and abusive supervision, it illuminates the crossover between these two modes of work, and forges a path for future scholarship.
Author: Karen M. Barbera
Publisher: Oxford University Press
ISBN: 0199395926
Category : Psychology
Languages : en
Pages : 753
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Book Description
The Oxford Handbook of Organizational Climate and Culture presents the breadth of topics from Industrial and Organizational Psychology and Organizational Behavior through the lenses of organizational climate and culture. The Handbook reveals in great detail how in both research and practice climate and culture reciprocally influence each other. The details reveal the many practices that organizations use to acquire, develop, manage, motivate, lead, and treat employees both at home and in the multinational settings that characterize contemporary organizations. Chapter authors are both expert in their fields of research and also represent current climate and culture practice in five national and international companies (3M, McDonald's, the Mayo Clinic, PepsiCo and Tata). In addition, new approaches to the collection and analysis of climate and culture data are presented as well as new thinking about organizational change from an integrated climate and culture paradigm. No other compendium integrates climate and culture thinking like this Handbook does and no other compendium presents both an up-to-date review of the theory and research on the many facets of climate and culture as well as contemporary practice. The Handbook takes a climate and culture vantage point on micro approaches to human issues at work (recruitment and hiring, training and performance management, motivation and fairness) as well as organizational processes (teams, leadership, careers, communication), and it also explicates the fact that these are lodged within firms that function in larger national and international contexts.
Author: Qingfeng Meng
Publisher: Frontiers Media SA
ISBN: 2832506879
Category : Science
Languages : en
Pages : 188
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Book Description
Author: Juan Jesús García-Iglesias
Publisher: Frontiers Media SA
ISBN: 2832547710
Category : Medical
Languages : en
Pages : 338
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Book Description
The work environment can be considered one of the main determining factors that can influence the mental health of workers, especially as it regards the structural and organizational conditions to which the worker is subjected. This work environment has positive effects when work provides satisfaction and well-being or negative effects provoked by situations of stress, inadequate working patterns and schedules, possible situations of abuse and/or harassment, etc., which may contribute to the appearance of alterations in the mental health of the worker.
Author: D. Yagil
Publisher: Springer
ISBN: 0230582672
Category : Business & Economics
Languages : en
Pages : 246
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Book Description
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.
Author: Dr Minna Tunkkari-Eskelinen, JAMK University of Applied Science Jyväskylä, Finland
Publisher: Academic Conferences and publishing limited
ISBN: 191121876X
Category :
Languages : en
Pages : 284
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Book Description
These proceedings represent the work of researchers participating in the International Conference on Tourism Research (ICTR 2018) which is being hosted by JAMK University of Applied Sciences, Jyväskylä, Finland on 23-24 March 2018.
Author: John M Ivancevich
Publisher: Routledge
ISBN: 131773582X
Category : Business & Economics
Languages : en
Pages : 247
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Book Description
Leading theorists and researchers explore the concept of stress in this relevant and well-timed volume. Physicians, psychologists, sociologists, and social psychologists who have been engaged in stress-related projects offer exciting and practical suggestions for applying organizational behavior management principles to the problem of stress. They share timely discussions on the causes and implications of job stress, which affects all levels of employees in business and industrial settings. This stimulating volume addresses the major theoretical perspectives and interpretations of job stress--from the diverse fields of medicine, clinical psychology, engineering psychology, and organizational psychology and proposes stress measurement and stress management interventions. A fascinating review of the empirical research on stress indicates the present state of study on the subject and emphasizes the need for more applied research using OBM principles. There is currently a great deal of disagreement about the meaning of job stress, its effects on people and organizations, and strategies for coping with the phenomenon. The effects of stress on individuals and organizations are thoroughly explored in this timely volume.
