Accueil des clients et des usages en face à face et au téléphone 1re/Tle Bac Pro PDF Download
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Author: Séverine Androd
Publisher: Nathan Technique
ISBN: 9782091637440
Category :
Languages : fr
Pages : 264
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Book Description
Author: Séverine Androd
Publisher: Nathan Technique
ISBN: 9782091637440
Category :
Languages : fr
Pages : 264
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Book Description
Author: Jean Rouchon
Publisher:
ISBN: 9782091630366
Category :
Languages : fr
Pages : 264
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Book Description
Author: Jean Rouchon
Publisher:
ISBN: 9782091613949
Category :
Languages : fr
Pages : 127
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Book Description
Author: Houria Bousaïd
Publisher:
ISBN: 9782735223695
Category :
Languages : fr
Pages : 239
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Book Description
Ce manuel à feuillets détachables est conforme au nouveau référentiel du baccalauréat professionnel accueil relations clients et usagers. Il propose des tâches avec pour chacune : un cas d'entreprise, un TP pour valider ses compétences et une synthèse pour les consolider
Author: Vincent Dubois
Publisher: Routledge
ISBN: 1317039734
Category : Political Science
Languages : en
Pages : 229
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Book Description
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Author: Luc Rouban
Publisher:
ISBN: 9784274903106
Category : Political Science
Languages : en
Pages : 252
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Book Description
This volume addresses the relationship of citizenship and public management in Europe. After 15 years of state reform, it is time for an overall discussion of the theoretical and empirical impact and limits of New Public Management, as one of the latest reorientations in public administration, on the practice of citizenship. It points out the tension between a focus on improvement of state bureaucracies, on the one hand, and the involvement of citizens in the co-production of policies on the other. It also points to a fundamental change that is taking place: the imortance of state apparatuses for the development and sustainability of viable societies is being de-emphasized and special attention to "governance" is now taking over the central place, that for so long has been occupied by attention to "government". Through the eco-production of public policies by citizens and public authorities working together, a new civil society is emerging. The book highlights the fact that the re-invention of the citizen is of crucial importance to public administration practice, as well as to the various public administration disciplines in Europe.
Author: Professor Vincent Dubois
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409492605
Category : Political Science
Languages : en
Pages : 410
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Book Description
Welfare offices usually attract negative descriptions of bureaucracy with their queues, routines, and impersonal nature. Are they anonymous machines or the locus of neutral service relationships? Showing how people experience state public administration, The Bureaucrat and the Poor provides a realistic view of French welfare policies, institutions and reforms and, in doing so, dispels both of these myths. Combining Lipsky's street-level bureaucracy theory with the sociology of Bourdieu and Goffman, this research analyses face-to-face encounters and demonstrates the complex relationship between welfare agents, torn between their institutional role and their personal feelings, and welfare applicants, required to translate their personal experience into bureaucratic categories. Placing these interactions within the broader context of social structures and class, race and gender, the author unveils both the social determinations of these interpersonal relationships and their social functions. Increasing numbers of welfare applicants, coupled with mass unemployment, family transformations and the so-called 'integration problem' of migrants into French society deeply affect these encounters. Staff manage tense situations with no additional resources - some become personally involved, while others stick to their bureaucratic role; most of them alternate between involvement and detachment, assistance and domination. Welfare offices have become a place for 're-socialisation', where people can talk about their personal problems and ask for advice. On the other hand, bureaucratic encounters are increasingly violent, symbolically if not physically. More than ever, they are now a means of regulating the poor.
Author: E. Martin
Publisher: Springer
ISBN: 0230511902
Category : Business & Economics
Languages : en
Pages : 300
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Book Description
Elizabeth Martin explores the impact of globalization on the language of French advertising, showing that English and global imagery play an important role in tailoring global campaigns to the French market, with media companies undeterred by the attempts through legislation to curb language mixing in the media.
Author: Franz von Benda-Beckmann
Publisher: Berghahn Books
ISBN: 9781845457273
Category : Business & Economics
Languages : en
Pages : 384
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Book Description
As an important contribution to debates on property theory and the role of law in creating, disputing, defining and refining property rights, this volume provides new theoretical material on property systems, as well as new empirically grounded case studies of the dynamics of property transformations. The property claimants discussed in these papers represent a diverse range of actors, including post-socialist states and their citizens, those receiving restitution for past property losses in Africa, Southeast Asia and in eastern Europe, collectives, corporate and individual actors. The volume thus provides a comprehensive anthropological analysis not only of property structures and ideologies, but also of property (and its politics) in action.
Author: Susan Strasser
Publisher: Pantheon
ISBN:
Category : Business & Economics
Languages : en
Pages : 360
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Book Description
A history of modern marketing, the dynamic processes of advertising, production, and sales that transformed turn-of-the century America.
