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Author: William L. Benoit
Publisher: State University of New York Press
ISBN: 1438496087
Category : Language Arts & Disciplines
Languages : en
Pages : 220
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Book Description
In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.
Author: William L. Benoit
Publisher: State University of New York Press
ISBN: 1438496087
Category : Language Arts & Disciplines
Languages : en
Pages : 220
Get Book Here
Book Description
In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. Accounts, Excuses, and Apologies describes the image-repair strategies that may be used to help defuse these threats. The Third Edition of this classic book builds on theories for rehabilitating a damaged reputation by adding two new forms of denial: straw denial (appearing to deny an accusation by sidestepping it) and deflecting attention (trying to get the audience to focus on something other than the accusations against you). Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). The book’s case studies include current instances of reputation repair, including Vladimir Putin on Ukraine and President Joe Biden on Afghanistan; Southwest Airlines on flight cancellations; Kobe Bryant on accusations of rape; and Donald Trump on the January 6 hearings.
Author: William L. Benoit
Publisher: SUNY Press
ISBN: 1438453981
Category : Social Science
Languages : en
Pages : 168
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Book Description
Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair. In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change. Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apples apology to China over the iPhone, and Prime Minister David Camerons apology for Bloody Sunday. This is an extremely valuable update to the most influential book ever published on crisis communication. Timothy L. Sellnow, coauthor of Theorizing Crisis Communication
Author: Ronald D. Smith
Publisher: Routledge
ISBN: 1135847991
Category : Business & Economics
Languages : en
Pages : 637
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Book Description
This innovative and popular text provides a clear pathway to understanding public relations campaigns and other types of strategic communication. Implementing the pragmatic, in-depth approach of the previous editions, author Ronald D. Smith presents a step-by-step unfolding of the strategic campaign process used in public relations practice. Drawing from his experience in professional practice and in the classroom, Smith walks readers through the critical steps for the formative research, strategic and tactical planning, and plan evaluation phases of the process. Offering clear explanations, relevant examples, and practical exercises, this text identifies and discusses the decision points and options in the development of a communication program. The cases and examples included here explore classic public relations situations as well as current, timely events. This third edition includes expanded discussions of ethics, diversity, and technology integrated throughout the text, and has a new appendix addressing media training for clients. As a classroom text or a resource for professional practice, this volume provides a model that can be adapted to fit specific circumstances and used to improve effectiveness and creativity in communication planning. It serves as an accessible and understandable guide to field-tested procedures, offering practical insights that apply to public relations campaigns and case studies coursework.
Author: William L Benoit
Publisher:
ISBN: 9781438496061
Category :
Languages : en
Pages : 0
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Book Description
Proposes a theory and case studies on repairing a damaged or threatened image or reputation.
Author: Dennis W. Johnson
Publisher: Routledge
ISBN: 1135897492
Category : Language Arts & Disciplines
Languages : en
Pages : 653
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Book Description
A comprehensive overview of the field of applied politics, encompassing political consulting, campaigns and elections, lobbying and advocacy, grass roots politics, fundraising, media and political communications, the role of the parties, political leadership, and the ethical dimensions of public life.
Author: Michael P. Graves
Publisher: Mercer University Press
ISBN: 9780865549555
Category : Music
Languages : en
Pages : 328
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Book Description
More than Precious Memories is the first book of its kind--a collection of essays offering scholarly analysis and interpretation of Southern Gospel Music. Believing Southern Gospel Music to be a significant cultural and religious phenomenon worthy of the best efforts of scholarship, Grayes and Fillingim have assembled a diverse group of scholars who apply a variety of methods and theories to the task of understanding Southern Gospel Music and its cultural context. These scholars and approaches include the following. - Scott Tucker, looks at the theme of "heaven" in six of the Gaither Homecoming songbooks - David Fillingim looks at how Southern Gospel Music answers the question of theodicy from the perspective of the rural white, working class - Robert M. McManus explores selected song lyrics to show how Southern - Gospel Music helps construct the identity of the community compared to Contemporary Christian Music - Darlene R. Graves identifies key sustaining personality strengths of women that tend to preserve consistency between their public performance and personal spiritual walk - Elizabeth F. Desnoyers Colas and Stephanie Howard (Asabi) explore Southern Gospel and Black Gospel music through the influence of Thomas A. Dorsey - Michael Graves examines how the culture of Southern Gospel Music deals with its inevitable prodigal sons - Raymond D.S. Anderson analyzes the Gaither Homecoming videos as examples of the postmodern turn in American popular Christian culture - John D. Keeler presents the first audience study of Southern Gospel Music employing a "Uses and Gratifications" research framework - Paul A. Creasman examines the ways Southern Gospel Musicas a culture memorializes its dead by use of the Internet - Naaman Wood reviews significant scholarly approaches to the study of popular music.
Author: Owen Hargie
Publisher: Taylor & Francis
ISBN: 100047464X
Category : Psychology
Languages : en
Pages : 679
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Book Description
Established as the foremost textbook on communication, the seventh edition of Owen Hargie’s Skilled Interpersonal Communication is thoroughly revised and updated with the latest research findings, theoretical developments and applications. The contribution of skilled interpersonal communication to success in both personal and professional contexts is now widely recognised and extensively researched. People have a deep-seated and universal need to interact with others, and the greater their communicative ability the more satisfying and rewarding will be their lives. The main focus of this book is on the identification, analysis and evaluation of the core skills needed in these interactions. The first two chapters provide details of the nature of interpersonal communication and socially skilled performance, respectively, with a review of the main theoretical perspectives pertaining to each. The book then offers detailed accounts of the fourteen main skill areas: nonverbal communication, reinforcement, questioning, reflecting, listening, explaining, self-disclosure, set induction, closure, assertiveness, influencing, negotiating and interacting in and leading group discussions. The book concludes with a discussion on the ethical issues in interpersonal communication. This new edition also features an extended section on groupthink and analyses the impact of the coronavirus pandemic on aspects such as greeting patterns and the effectiveness of Project Fear by the UK government to secure citizen compliance. Written by one of the foremost international experts in the field, this is essential reading for students of interpersonal communication in general and to qualified personnel and trainees in many fields.
Author: Rosalie Maggio
Publisher: Penguin
ISBN: 9780735204379
Category : Language Arts & Disciplines
Languages : en
Pages : 580
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Book Description
For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to say everything One million copies sold! How to Say It® provides clear and practical guidance for what to say--and what not to say--in any situation. Covering everything from business correspondence to personal letters, this is the perfect desk reference for anyone who often finds themselves struggling to find those perfect words for: * Apologies and sympathy letters * Letters to the editor * Cover letters * Fundraising requests * Social correspondence, including invitations and Announcements This new edition features expanded advice for personal and business emails, blogs, and international communication.
Author: Samuel Johnson
Publisher:
ISBN:
Category :
Languages : en
Pages : 956
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Book Description
Author: Barbara Segaert
Publisher: Rodopi
ISBN: 9401209537
Category : Philosophy
Languages : en
Pages : 263
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Book Description
Since the 1990s we witness a rise in public apologies. Are we living in the ‘Age of Apology’? Interesting research questions can be raised about the opportunity, the form, the meaning, the effectiveness and the ethical implications of public apologies. Are they not merely a clever and easy device to escape real and tangible responsibility for mistakes or wrong done? Are they not at risk to become well-rehearsed rituals that claim to express regret but, in fact, avoid doing so? In a joint interdisciplinary effort, the contributors to this book, combining findings from their specific fields of research (legal, religious, political, linguistic, marketing and communication studies), attempt to articulate this tension between ritual and sincere regret, between the discourse and the content of apologies, between excuses that pretend and regret that seeks reconciliation.
