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Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Category : Business & Economics
Languages : en
Pages : 257
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Book Description
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Author: Azhar ul Haque Sario
Publisher: epubli
ISBN: 3818733880
Category : Political Science
Languages : en
Pages : 499
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Book Description
Global politics is a complex web woven from the interactions of diverse actors and forces. Nation-states, each with unique interests, navigate a landscape shaped by international security concerns and the pursuit of power. Foreign policy becomes the tool through which states engage with each other, balancing cooperation and competition on the global stage. Globalization adds further complexity, blurring traditional boundaries and creating intricate interdependencies. Beyond states, international organizations, NGOs, and multinational corporations all contribute to the intricate dynamics of global politics. The ever-present threat of conflict, driven by various factors, further disrupts the balance of power. Understanding global politics requires appreciating the interplay of these actors, the forces of globalization, and the potential for conflict, to navigate the challenges and opportunities of an interconnected world.
Author: Donna Knapp
Publisher: Thomson South-Western
ISBN: 9781285063539
Category : Computer industry
Languages : en
Pages : 416
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Book Description
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E, International Edition. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating effectively and examines how today's leading organizations measure service desk success.The author references the very latest ITIL® 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and projects as well as updated chapters highlight the evolving role of the service desk and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies.
Author: Thomas Diez
Publisher: SAGE Publications
ISBN: 1412928486
Category : Political Science
Languages : en
Pages : 281
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Book Description
International relations is a vibrant field of significant growth and change. This book guides students through the complexities of the major theories of international relations and the debates that surround them, the core theoretical concepts, and the key contemporary issues. Introduced by an overview of the discipline's development and general structure, the more than 40 entries are broken down as follows: Parts two introduces the key theories and each chapter includes: " A broad overview " a discussion of methodologies " a review of empricial applications " a guide to further reading and useful websites Part three discusses the major concepts and for each concept provides: " An introduction to the core questions " An overview of the definitions and theoretical perspectives " A review of empirical problems " Links to other entries, further reading and useful websites Clear and highly readable, Key Concepts in International Relations is an essential guide for students on politics and international relations courses.
Author: Robert J Cone, Patricia Barnes Svarney
Publisher: Universities Press
ISBN: 9788173712098
Category :
Languages : en
Pages : 148
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Book Description
Author: Donna Knapp
Publisher: J. Ross Publishing
ISBN: 1604270497
Category : Business & Economics
Languages : en
Pages : 257
Get Book Here
Book Description
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Author: Tim Hindle
Publisher: John Wiley & Sons
ISBN: 9781846681080
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
Good management is a precious commodity in the corporate world. Guide to Management Ideas and Gurus is a straight-forward manual on the most innovative management ideas and the management gurus who developed them. The earlier edition, Guide to Management Ideas, presented the most significant ideas that continue to underpin business management. This new book builds on those ideas and adds detailed biographies of the people who came up with them-the most influential business thinkers of the past and present. Topics covered include: Active Inertia, Disruptive Technology, Genchi Genbutsu (Japanese for "Go and See for Yourself"), The Halo Effect, The Long Tail, Skunkworks, Tipping Point, Triple Bottom Line, and more. The management gurus covered include: Dale Carnegie, Jim Collins, Stephen Covey, Peter Drucker, Philip Kotler, Michael Porter, Tom Peters, and many others.
Author: Elia Kacapyr
Publisher: Routledge
ISBN: 1000538540
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
Now in its third edition, Essential Econometric Techniques: A Guide to Concepts and Applications is a concise, student-friendly textbook which provides an introductory grounding in econometrics, with an emphasis on the proper application and interpretation of results. Drawing on the author’s extensive teaching experience, this book offers intuitive explanations of concepts such as heteroskedasticity and serial correlation, and provides step-by-step overviews of each key topic. This new edition contains more applications, brings in new material including a dedicated chapter on panel data techniques, and moves the theoretical proofs to appendices. After Chapter 7, students will be able to design and conduct rudimentary econometric research. The next chapters cover multicollinearity, heteroskedasticity, and autocorrelation, followed by techniques for time-series analysis and panel data. Excel data sets for the end-of-chapter problems are available as a digital supplement. A solutions manual is also available for instructors, as well as PowerPoint slides for each chapter. Essential Econometric Techniques shows students how economic hypotheses can be questioned and tested using real-world data, and is the ideal supplementary text for all introductory econometrics courses.
Author: John Ingledew
Publisher: Laurence King Publishing
ISBN: 1780679904
Category : Design
Languages : en
Pages : 357
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Book Description
How to Have Great Ideas is the essential guide for students and young professionals looking to embrace creative thinking in design, advertising and communications. It provides 53 practical strategies for unlocking innovative ideas. Strategies include improvisation techniques, changing the scenery, finding hidden links, looking to nature for inspiration, combining unusual systems, challenging set boundaries and many more. Each strategy is packed with great examples of successful contemporary and historical designs – from a designer dress made out of an old typewriter to ticket machines powered by recycled bottles in China, via the reimagining of famous brand logos and mis-use of photocopiers. Packed with practical projects to kick-start inventive thought in idea-blocked moments, this book explores creative thinking across all visual arts disciplines.
Author: Donna Knapp
Publisher: Cengage Learning
ISBN: 9781285063454
Category : Computers
Languages : en
Pages : 0
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Book Description
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a solid understanding of the diverse roles and skills required. This edition also reviews the processes and technologies that ensure the service desk is operating efficiently and examines how today's leading organizations measure service desk success. The author references the very latest ITIL 2011 best practices, leading quality and IT service management frameworks and standards to ensure this edition presents the most recent information regarding the role of outsourcing and certification in the service desk. New case studies and case projects provide on-the-job practice, while updated chapters highlight the evolving role of the service desk to relationship managers and how technology trends, such as cloud computing, virtualization, mobile technology and consumerization, are impacting the service desk. New material also examines the current emphasis on self-help and the effects of self-healing capabilities within newer generation technologies. A GUIDE TO SERVICE DESK CONCEPTS, 4E provides the overview needed for success in computer user support today. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Author: Richard Paul
Publisher:
ISBN: 9780944583104
Category : Critical thinking
Languages : en
Pages : 19
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Book Description
