Winning Communication Skills for Telephone, Conference Calls PDF Download
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Author: Abraham Hossni
Publisher:
ISBN:
Category :
Languages : en
Pages : 124
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Book Description
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy
Author: Abraham Hossni
Publisher:
ISBN:
Category :
Languages : en
Pages : 124
Get Book Here
Book Description
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy
Author: Patrick Forsyth
Publisher: CIPD Publishing
ISBN: 9780852928653
Category : Business & Economics
Languages : en
Pages : 92
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Book Description
Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.
Author: Susan Lowe
Publisher:
ISBN: 9789814281607
Category : Business communication
Languages : en
Pages : 64
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Book Description
Telephoning aims to help learners of Business English develop the skills and language needed to deal effectively with business telephone calls, including mobile telephones and conference calls.
Author: Sue Lowe
Publisher: Delta
ISBN: 9781900783798
Category : Business communication
Languages : en
Pages : 64
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Book Description
"This book practices language and skills in the following areas: focus on listening, making calls, receiving calls, receiving and leaving messages, dealing with problems, conference calls"--back cover.
Author: Paul R. Timm
Publisher:
ISBN: 9781564142993
Category : Business & Economics
Languages : en
Pages : 100
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Book Description
A refresher on developing an authoritative, clear and friendly phone manner.
Author:
Publisher:
ISBN: 9780760745540
Category : Telephone etiquette
Languages : en
Pages : 132
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Book Description
Author: Mary Richards
Publisher: Pocketbooks
ISBN: 1903776848
Category : Business & Economics
Languages : en
Pages : 113
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Book Description
The Telephone Skills Pocketbook covers every aspect of using thetelephone to improve business performance. It highlights theimportance of good communications skills, the need to buildrapport, favourite bad habits and how to avoid them, how to takecontrol of a call, how to keep customers happy, and more. Thereare separate chapters on ......
Author: Barbara Garside
Publisher:
ISBN:
Category :
Languages : en
Pages :
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Book Description
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. This resource is aimed at pre-intermediate and intermediate learners of business and general English. It has been designed primarily for use in class but is also suitable for self-study. This set includes a teacher's book, student's book and audio CD ROM. Table of contents: * Answering the phone * Beginning a call * Ending a call * Connecting people * Messages 1 * Messages 2 * Communication problems * Appointments and arrangements * Recorded information * Messages 3 * Telephone conferences * Review.
Author: Kulbhushun Kumar
Publisher: KHANNA PUBLISHING HOUSE
ISBN: 9382609946
Category : Self-Help
Languages : en
Pages : 406
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Book Description
Globalization has brought in numerous opportunities for the teeming millions, with more focus on the students overall capability apart from academic competence. Many students, particularly those from non-English medium schools, find that they are not preferred due to their inadequacy of communication skills and soft skills, despite possessing sound knowledge in their subject area along with technical capability. Keeping in view their pre-employment needs and career requirements, the book will help the students to change their traditional mindsets from controlling to creativity; to employee empowerment and organizational learning; to gain skills in the language which has become the international lingua franca, a language of global economy. All the chapters are full of gems and rubies, but the chapters based on resume writing group discussion, conducting meetings, interview skills, grammar, etc., are the black pearls in the treasure trove. Also the chapters are dainty, detectable and delightful as part and parcel of your reading, writing, and speaking skills. This book will surely empower students with the language and life skills they need to carry out their career goals. It also provides ample opportunities for the students to build awareness and practice the language in real-life scenarios. Its integrated skills approach develops the students self-confidence to survive and succeed in professional and social encounters within the English speaking global community.
Author: Adrian Wallwork
Publisher: Springer
ISBN: 1493906380
Category : Business & Economics
Languages : en
Pages : 183
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Book Description
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from an English language point of view receive calls (if you work on reception) leave messages find out about another company and talk about your own company chase people (i.e. people who have not followed up your requests) deal with difficult calls and callers, and improve your telephone manner use the telephone while working on a help desk or helpline resolve language difficulties (i.e. when you cannot understand the other person's English) improve your pronunciation use resources on the Internet to improve your listening skills The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
