Why Customers Leave (and How to Win Them Back) PDF Download
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Author: David Avrin
Publisher: Red Wheel/Weiser
ISBN: 1632658372
Category : Business & Economics
Languages : en
Pages : 228
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Book Description
+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
Author: David Avrin
Publisher: Red Wheel/Weiser
ISBN: 1632658372
Category : Business & Economics
Languages : en
Pages : 228
Get Book Here
Book Description
+++ Named One of Forbes Top 10 Books Of 2019 +++ "If you have become tired of spinning your wheels and watching clients leave without warning, this book will show you how to foster genuine interactions, such as through video, rather than pursuing one-off 'wow' moments." --Forbes Discover the 24 reasons people are leaving you for competitors and how to win them back. In Why Customers Leave, popular customer experience and marketing speaker David Avrin makes a compelling case for customer experience as a bankable differentiator in an era of vast marketplace choices. The book lays out the very visible reasons for the recent shift in customer mindset and expectation, illustrates the myriad ways that companies inadvertently drive customers and prospects to competitors, and offers a multitude of creative strategies and tactics to attract and retain new prospects. In the book, David explores and articulates the disturbing new dynamic that has arisen from easy-to-find, one-click-away, at-your-fingertips options: “We have become a world of impatient, intolerant and demanding customers, and we move on quickly if inconvenienced in any way. Don’t blame the millennials! We have seen the enemy, and it is all of us.”
Author: Jill Griffin
Publisher: John Wiley & Sons
ISBN: 0787959448
Category : Business & Economics
Languages : en
Pages : 336
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Book Description
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection proof. Whether your business is small or large, product- or service-based, retail or wholesale, this book offers proven strategies for recognizing which lost customers have the highest win-back value and implementing a sure-fire plan to recover them. It includes the techniques of hundreds of innovative companies who are already working to recapture lost customers and keep them loyal. In today's hyper-competitive marketplace, no customer retention program can be entirely foolproof, but with this guide gives you today's best methods for winning back those customers you simply can't afford to let go.
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ISBN:
Category :
Languages : en
Pages :
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Book Description
Lost customers are not lost causes. Learn why customers leave?and how to win them back.
![Summary of Customer WinBack – [Review Keypoints and Take-aways] PDF](https://books.google.com/books/content/images/frontcover/BBqeEAAAQBAJ?fife=w80-h100)
Author: PenZen Summaries
Publisher: by Mocktime Publication
ISBN:
Category : Study Aids
Languages : en
Pages : 14
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Book Description
The summary of Customer WinBack – How to Recapture Lost Customers – And Keep Them Loyal presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of Keeping a happy customer base shouldn't be as difficult as herding cats, but it often is. Customer WinBack explains how businesses can recognise clients who may be leaving and re-engage with them so that they don't disappear from their customer databases. In addition, by putting these shrewd strategies to use, companies can refocus their attention on their current clientele in order to reduce expenses and increase revenue over the long term. Customer WinBack summary includes the key points and important takeaways from the book Customer WinBack by Jill Griffin and Michael W. Lowenstein. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at
[email protected].
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ISBN:
Category :
Languages : en
Pages :
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Book Description
It can be frustrating to lose a customer, especially when you've spent a significant amount of time, money, and energy acquiring them. But lost customers are not lost causes. In fact, it's often easier to win back a lost customer than seek out a new one. Join bestselling author and customer relationship consultant Noah Fleming, as he explains why customers leave-and how to get them back. Learn how to create an alarm system to lose fewer customers in the first place, and use Noah's three-step system to earn back their business.
Author: Roger J. Baran
Publisher: Taylor & Francis
ISBN: 1317419332
Category : Business & Economics
Languages : en
Pages : 457
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Book Description
This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features: Updates that take into account the latest research and changes in organizational dynamics, business-to-business relationships, social media, database management, and technology advances that impact CRM New material on big data and the use of mobile technology An overhaul of the social networking chapter, reflecting the true state of this dynamic aspect of customer relationship management today A broader discussion of the relationship between CRM and the marketing function, as well as its implications for the organization as a whole Cutting edge examples and images to keep readers engaged and interested A complete typology of marketing strategies to be used in the CRM strategy cycle: acquisition, retention, and win-back of customers With chapter summaries, key terms, questions, exercises, and cases, this book will truly appeal to upper-level students of customer relationship management. Online resources, including PowerPoint slides, an instructor’s manual, and test bank, provide instructors with everything they need for a comprehensive course in customer relationship management.
Author: David Avrin
Publisher:
ISBN: 9780578773315
Category :
Languages : en
Pages : 212
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Book Description
The Morning Huddle is a powerful and engaging catalyst for meaningful business conversations challenging how we engage with our customers and clients. With thought-provoking stories, eye-opening research and other lessons pulled from the internationally acclaimed: The Customer Experience Advantage "Morning Huddle" video series, the book encourages business leaders and their teams to take time-out to reflect and discuss ways to better engage with our customers.
Author:
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ISBN:
Category : Greek Americans
Languages : en
Pages : 686
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Book Description
Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 574
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Book Description
Author: Mary Mapes Dodge
Publisher:
ISBN:
Category : Children's literature
Languages : en
Pages : 596
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Book Description
