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Author: Futura Group
Publisher:
ISBN: 9781922221834
Category :
Languages : en
Pages :
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Book Description
Author: Futura Group
Publisher:
ISBN: 9781922221834
Category :
Languages : en
Pages :
Get Book Here
Book Description
Author: Iain MacDougall
Publisher:
ISBN:
Category : Food service
Languages : en
Pages : 44
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Book Description
Author: Vivienne O'Shannessy
Publisher:
ISBN: 9781442525344
Category : Hospitality industry
Languages : en
Pages : 424
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Book Description
THE ROAD TO HOSPITALITY, 3e takes us to the exciting and dynamic world of hospitality, which continues to be a growth industry in Australia. A career in hospitality is a popular choice for students, so it is important that professional training continues to grow and adapt to the industry's requirements. The text uses real-world industry examples to strengthen the applicability of the theory. It follows a logical and clear structure that aids learning and builds on the student's knowledge and skills. Attention is given to cross-cultural material and career opportunities, ensuring relevance to today's industry issues. New To This Edition : The ROAD TO TOURISM MEDIA ENHANCED EDITION contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of competencies in the text. Each chapter on the DVD contains resources for teachers and students to use. When used in conjunction with the text, the DVD will prove to be an invaluable tool as it assists students to consolidate learning. By combining the text and DVD you will also be able to enhance the learning of visual learners and students from non English speaking backgrounds who may have difficulty learning with a text book alone. Teachers can use the DVD in the classroom to vary delivery and students can use it either in the classroom or at home to reinforce learning.
Author: George Ojie-Ahamiojie
Publisher: Author House
ISBN: 1467841536
Category : Business & Economics
Languages : en
Pages : 148
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Book Description
The success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor – An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Author: Buford Adonis
Publisher: Independently Published
ISBN:
Category :
Languages : en
Pages : 152
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Book Description
Are you intending to open a restaurant? Do you want to be successful in restaurant management? Are you seeking a way to deal with problems when running a restaurant? If you say YES for any of those questions, this book is for you. In this book, the author gives you the tools to master the unexpected challenges managers face every day. Get help on the fly with real-life examples, straightforward strategies, and expert insight to better leadership. This is your guide to restaurant industry success beyond basic food knowledge and inventory counts. You will discover: How to locate quality candidates and interview effectively, including eight signs you shouldn't extend an offer-from subtle clue to outright red flags. Tips on ways to support your staff during challenging situations and how to use genuine suggestions to develop more effective hospitality skills. Common communication mistakes that guarantee FOH turnover and increase work stress-and how to avoid them. Proven steps to upgrade your table touch and salvage every negative guest experience, including guaranteed methods to improve your restaurant's online reviews. How to embrace blunt criticism, work effectively with strong personalities, and avoid professional burnout.
Author: John R. Walker
Publisher: Wiley Global Education
ISBN: 1119752302
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Author: Jodie Stanworth
Publisher:
ISBN:
Category : Healthcare industry
Languages : en
Pages : 47
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Book Description
The purpose of this research was to determine the effectiveness of hospitality skills, typically found in restaurants and hotels, when applied by clinical healthcare providers and the effect these qualities potentially have on patient perception.
Author: National Tourism Industry Training Committee (Australia)
Publisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages :
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Book Description
Author: Jack E. Miller
Publisher: Wiley
ISBN: 9780471396895
Category : Business & Economics
Languages : en
Pages : 500
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Book Description
* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
Author: Maria Puljak
Publisher: Balboa Press
ISBN: 1504368223
Category : Education
Languages : en
Pages : 83
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Book Description
This training manual consists of the necessary information required to design and deliver training sessions successfully. The aim is to encourage trainees in the workforce to have positive attitudes about learning, training and education, and how management can achieve market potential through implementing and measuring training programs. This book describes how to assess each and every element of performance criteria and the facilities needed to achieve stated goals and objectives. It also describes how to ensure that appropriate procedures, practices, and relevant documents are followed when dealing with customer orders to identify purchase orders and relevant strategies and provides all critical requirements when dealing with contractors and suppliers. It also provides the necessary requirements needed when dealing with conflicting situation and teaches the trainees appropriate methodology and application required when planning and conducting assessment tasks within the hospitality industry.
