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Author: Samuel E. Windsor
Publisher: Quality Press
ISBN: 0873893921
Category : Business & Economics
Languages : en
Pages : 169
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Book Description
Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.
Author: Samuel E. Windsor
Publisher: Quality Press
ISBN: 0873893921
Category : Business & Economics
Languages : en
Pages : 169
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Book Description
Though originally introduced by the manufacturing sector, Six Sigma is rapidly gaining the attention of many companies in the service sector. From employees of health insurance providers and credit card companies to uniform service providers, this book will give them a better understanding of the flow of the Six Sigma process and what tools to use when, as well as the proper way to use each tool. Author Sam Windsor looks specifically at the tools that the Six Sigma green belt is expected to use, explains the purpose of each, and provides examples that are designed to provoke thoughts for possible application.Readers will also learn about process measures, measuring process capability, relating inputs to outputs, optimizing processes, and holding gains. Included in the appendices are a real case study of a Six Sigma project undertaken to reduce employee turnover, a brief guide to using Minitab and Excel for data analysis, a null hypothesis table, and a glossary.
Author: Betsi Harris Ehrlich
Publisher: CRC Press
ISBN: 9781420000337
Category : Business & Economics
Languages : en
Pages : 302
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Book Description
Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a ground breaking "how-to" book that serves as a practical guide for implementing Six Sigma and Lean Manufacturing methods in a transactional service oriented environment. It uses real case studies and examples to show how Six Sigma and Lean ServicingTM techniques have been implemented and proven effective in achieving substantial documented results. Lean ServicingTM is the author's own term used to describe the application of Lean Manufacturing concepts to transactional and service processes. Liberal use of examples, graphics, and tables will assist you in grasping the difficult concepts. Transactional Six Sigma and Lean ServicingTM covers both theory and practical application of Lean ServicingTM, Six Sigma DMAIC and Six Sigma DFSS concepts and methods so you can implement them effectively in your service organization and achieve reduced costs and a new level of service excellence.
Author: Roderick A. Munro
Publisher: Quality Press
ISBN: 0873898915
Category : Business & Economics
Languages : en
Pages : 693
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Book Description
This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. It is a reference handbook on running projects for those who are already knowledgeable about process improvement and variation reduction. The primary layout of the handbook follows the ASQ Body of Knowledge (BoK) for the Certified Six Sigma Green Belt (CSSGB) updated in 2015. The authors were involved with the first edition handbook, and have utilized first edition user comments, numerous Six Sigma practitioners, and their own personal knowledge gained through helping others prepare for exams to bring together a handbook that they hope will be very beneficial to anyone seeking to pass the ASQ or other Green Belt exams. In addition to the primary text, the authors have added a number of new appendixes, an expanded acronym list, new practice exam questions, and other additional materials
Author: Gerald M. Taylor
Publisher: J. Ross Publishing
ISBN: 1604270063
Category : Business & Economics
Languages : en
Pages : 313
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Book Description
Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......
Author: David Levine
Publisher: Pearson Education
ISBN: 9780137017126
Category : Business & Economics
Languages : en
Pages : 0
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Book Description
The only book on the market that provides a simple nonmathematical presentation of the statistics needed by Six Sigma Green Belts. Every concept is explained in plain English with a minimum of mathematical symbols. Includes real-world examples, step by step instructions and sample output for Minitab and JMP software as well as downloadble, ready to use data sets and templates. Includes applications to service industries to help managers understand the role of Six Sigma in nonmanufacturing industries. Acknowledgments xvii About the Author xix Preface xxi Chapter 1: Fundamentals of Six Sigma 1 Chapter 2: Introduction to Statistics 7 Chapter 3: Presenting Data in Charts and Tables 23 Chapter 4: Descriptive Statistics 39 Chapter 5: Probability and Probability Distributions 59 Chapter 6: Sampling Distributions and Confidence Intervals 95 Chapter 7: Hypothesis Testing 113 Chapter 8: Design of Experiments 157 Chapter 9: Simple Linear Regression 211 Chapter 10: Multiple Regression 241 Chapter 11: Control Charts for Six Sigma Management 279 Appendix A: Review of Arithmetic and Algebra 321 Appendix B: Summation Notation 329 Appendix C: Statistical Tables 333 Appendix D: Documentation of Data Files 347 Glossary 349 Index 359
Author: Charles T. Carroll
Publisher: CRC Press
ISBN: 1466564709
Category : Business & Economics
Languages : en
Pages : 524
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Book Description
Although the Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement: A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course clarifies the long-accepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability.". Not only does the book provide you with reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. Explaining Six Sigma processes in language that's easy to understand, the book starts with an overview, followed by specific techniques and procedures. It presents detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. It also: Provides seven separate Excel tool templates—each with its own user guide and additional smaller tools Presents completed Excel sample workbooks for each tool to facilitate your comprehension and utilization confidence Includes downloadable resources with a PowerPoint-based DMAIC training course, the aforementioned Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes embedded in each lesson Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the downloadable resources. This is also true of the figures in the user guides that document the accompanying tools. For each of the tools, the book includes a completed sample workbook. The PowerPoint and Excel lessons and tools are provided in both 2007 and 97-2003 versions.
Author: The Council for Six Sigma Certification
Publisher: Council for Six Sigma Certification
ISBN: 9781732592629
Category : Production management
Languages : en
Pages : 830
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Book Description
Whether you are looking to significantly boost your earnings by becoming Six Sigma Certified or are simply looking learn about the strategies and tools necessary to support quality improvement initiatives, this training manual offers the largest value available.
Author: Thomas Pyzdek
Publisher: McGraw Hill Professional
ISBN: 0071425551
Category : Business & Economics
Languages : en
Pages : 249
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Book Description
Project management strategies for meeting Six Sigma project goals--on time and on budget The Six Sigma Project Planner shows leaders how to use project management tools to complete Six Sigma improvements on time and on budget. The Planner provides dozens of reproducible project management tools for following the proven Define-Measure-Analyze-Improve- Control (DMAIC) process improvement format. Readers who follow its guidelines will be able to quickly and effectively: Determine a Six Sigma project's ROI Correct problems in current processes Develop and implement entirely new processes
Author: John Morgan
Publisher: John Wiley & Sons
ISBN: 1119992265
Category : Technology & Engineering
Languages : en
Pages : 298
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Book Description
With the growing business industry there is a large demand for greater speed and quality, for projects of all natures in both small and large businesses. Lean Six Sigma is the result of the combination of the two best-known improvement methods: Six Sigma (making work better, of higher quality) and Lean (making work faster, more efficient). Lean Six Sigma For Dummies outlines they key concepts in plain English, and shows you how to use the right tools, in the right place, and in the right way, not just in improvement and design projects, but also in your day-to-day activities. It shows you how to ensure the key principles and concepts of Lean Six Sigma become a natural part of how you do things so you can get the best out of your business and accomplish your goals better, faster and cheaper. About the author John Morgan has been a Director of Catalyst Consulting, Europe's leading provider of lean Six Sigma solutions for 10 years. Martin Brenig-Jones is also a Director at Catalyst Consulting. He is an expert in Quality and Change Management and has worked in the field for 16 years.
Author: Hasan Akpolat
Publisher: Gower Publishing, Ltd.
ISBN: 9780566085772
Category : Business & Economics
Languages : en
Pages : 186
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Book Description
This volume provides a historical context for Six Sigma and charts the benefits it has brought to business from its inception up to the present. It also provides guidelines on the use of Six Sigma as a business strategy and shows how it can be combined with other management practices.
