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Author: Steven Cohen
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
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Book Description
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author: Steven Cohen
Publisher: Jossey-Bass
ISBN:
Category : Business & Economics
Languages : en
Pages : 264
Get Book Here
Book Description
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
Author: United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 286
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Book Description
Author: Morgan, Colin
Publisher: McGraw-Hill Education (UK)
ISBN: 0335191029
Category : Business & Economics
Languages : en
Pages : 226
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Book Description
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author: Robert E. Hinson
Publisher: Springer Nature
ISBN: 3030771814
Category : Business & Economics
Languages : en
Pages : 343
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Book Description
This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.
Author: Christopher Pollitt
Publisher: Oxford University Press, USA
ISBN: 9781280815027
Category : Business & Economics
Languages : en
Pages : 314
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Book Description
In this major new contribution to a rapidly expanding field, the authors offer an integrated analysis of the wave of management reforms which have swept through so many countries in the last twenty years. The reform trajectories of ten countries are compared, and key differences of approach discussed. Unlike some previous works, this volume affords balanced coverage to the 'New Public Management' (NPM) and the 'non-NPM' or 'reluctant NPM' countries, since it covers Australia, Canada, Finland, France, Germany, the Netherlands, New Zealand, Sweden, the UK and the USA. Unusually, it also includes a preliminary analysis of attempts to improve management within the European Commission.
Author: Evan M. Berman
Publisher: Routledge
ISBN: 1351552635
Category : Political Science
Languages : en
Pages : 613
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Book Description
While public administration practice and education in general has become considerably professionalized in the last decade, existing knowledge on public administration in Southeast Asia is fragmented at best, and often devoid of a useful reference. While journal articles and government reports provide decentralized information, Public Administration in Southeast Asia: Thailand, Philippines, Malaysia, Hong Kong and Macao takes a comprehensive and comparative look at the major components of administration systems. The selection of countries and regions included reflects the diversity of Southeast Asia. Organized by Country The handbook fills a critical need by bringing together leading scholars who provide an insider perspective and viewpoint on essential and advanced issues. Divided into five sections, each dedicated to a particular country, the text outlines topics relevant to modern public administration, including: History and Political Context of Public Administration Decentralization and Local Governance Public Ethics and Corruption Performance Management Reforms Civil Service System Focusing on recent developments in public administration in these countries which are among the fastest growing economies in the world, the book explores their practices and innovative approaches in public administration. For many years people have been fascinated by the cultures, peoples, and governments of Southeast Asia, and now they have a book that discusses the apparatus of government in Southeast Asia – their agencies, contexts, processes, and values.
Author: Hellmut Wollmann
Publisher: Edward Elgar Publishing
ISBN: 9781781957325
Category : Business & Economics
Languages : en
Pages : 284
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Book Description
Articles from internationally renowned scholars highlighting the connections between public-sector reform and evaluation.
Author: Michel S. de Vries
Publisher: Primento
ISBN: 2802740466
Category : Law
Languages : en
Pages : 160
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Book Description
Have the underlying ideas behind New Public Management (NPM) been forgotten ? This book investigates whether this idea is reflected in the real world of public administration or if it is mere wishful thinking. The investigations in this volume comprise studies of not only European countries, but also major Asian, African and Latin-American countries, that is, countries of which much less is known regarding the developments in Public Administration reform. It provides the reader with a remarkable overview of what is actually happening in countries all over the world. More importantly, the chapters provide ample information which is indicative for an answer to the question raised above: What has remained of NPM and what is the role of NPM tools in public administration today?
Author: Hal G. Rainey
Publisher: John Wiley & Sons
ISBN: 0787980005
Category : Business & Economics
Languages : en
Pages : 508
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Book Description
In the third edition of his award-winning book, Hal G. Rainey provides a comprehensive, up-to-date analysis of research on public organizations and management. Drawing on a review of the most current research about government organizations and managers— and about effective and ineffective practices in government— this important resource offers specific suggestions for managing these challenges in today's public organizations. Using illustrative, real-life vignettes and examples, the book provides expert analysis of organizational design, goals, power, effectiveness, leadership, motivation and work attitudes, decisionmaking, and more.
Author: Joshua Ka-ho Mok
Publisher: Hong Kong University Press
ISBN: 9622095577
Category : Education
Languages : en
Pages : 301
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Book Description
The growing impact of globalization has affected educational development in many parts of the globe. In order to maintain national competitiveness in the global marketplace, governments across the world have started to review their education systems and introduce different reform initiatives in education in order to enhance the global capacity of their citizens. This book adopts the wider perspective of globalization in order to examine and critically reflect upon the origin, evolution and development of the Quality Education Movement in Hong Kong. It pays particular attention to how Hong Kong's education has been affected by the global trend to economic rationalism and managerialism. More specifically, the major aim of this book is to examine and analyse the most recent reform measures adopted by the HKSAR in its quest for quality education in Hong Kong. This book is divided into four parts. Part One provides the theoretical/conceptual framework and historical context for the book. Part Two focuses on approaches to quality education. Part Three focuses on policy change and education reforms that are operationalized in school and higher education institutions. Part Four is a reflection and conclusion. The editors discuss the impacts and the costs of managerialism in the education sector, and suggest the kind of policy implications it might have when adopting a managerial approach in education.
