The Work of the Service Complaints Commissioner for the Armed Forces

The Work of the Service Complaints Commissioner for the Armed Forces PDF Author: Great Britain: Parliament: House of Commons: Defence Committee
Publisher: The Stationery Office
ISBN: 9780215054456
Category : Technology & Engineering
Languages : en
Pages : 74

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Book Description
It is accepted that the steady increase in the level of Service complaints made directly to the chain of command or referred by the Commissioner may indicate an increasing level of confidence in the system. However, there is concern noting the Commissioner's comments regarding a much lower rate of annual increase in contacts about matters that could become Service complaints compared to the first three years that her post had existed. This concern is heightened by other organisations, such as the Service Families Federations, reporting lower levels of contact from Service personnel, solicitors reporting an increase in the number of individuals approaching them as they felt the Commissioner had no powers, and the increase in the number of people not pursuing matters with the Commissioner after initial contact for the same reason. There is also concern that the Commissioner and others are reporting that fears of redundancy among Service personnel appear to be deterring them from making Service complaints. It is unacceptable that Service personnel who believe they have a genuine grievance in relation to redundancy or any other matter are reluctant to seek redress and resolution of the matter through the appropriate channels because they fear the consequences of making a complaint. As a matter of urgency the MoD and the Commissioner should investigate this matter. The Service Complaints Commissioner role is an integral part of honouring the Armed Forces Covenant and whilst there has been progress made in delivering a fair, just and efficient Service complaints system, there is still a long way to go

The Work of the Service Complaints Commissioner for the Armed Forces

The Work of the Service Complaints Commissioner for the Armed Forces PDF Author: Great Britain: Parliament: House of Commons: Defence Committee
Publisher: The Stationery Office
ISBN: 9780215054456
Category : Technology & Engineering
Languages : en
Pages : 74

Get Book Here

Book Description
It is accepted that the steady increase in the level of Service complaints made directly to the chain of command or referred by the Commissioner may indicate an increasing level of confidence in the system. However, there is concern noting the Commissioner's comments regarding a much lower rate of annual increase in contacts about matters that could become Service complaints compared to the first three years that her post had existed. This concern is heightened by other organisations, such as the Service Families Federations, reporting lower levels of contact from Service personnel, solicitors reporting an increase in the number of individuals approaching them as they felt the Commissioner had no powers, and the increase in the number of people not pursuing matters with the Commissioner after initial contact for the same reason. There is also concern that the Commissioner and others are reporting that fears of redundancy among Service personnel appear to be deterring them from making Service complaints. It is unacceptable that Service personnel who believe they have a genuine grievance in relation to redundancy or any other matter are reluctant to seek redress and resolution of the matter through the appropriate channels because they fear the consequences of making a complaint. As a matter of urgency the MoD and the Commissioner should investigate this matter. The Service Complaints Commissioner role is an integral part of honouring the Armed Forces Covenant and whilst there has been progress made in delivering a fair, just and efficient Service complaints system, there is still a long way to go

Service Complaints Commissioner for the Armed Forces

Service Complaints Commissioner for the Armed Forces PDF Author: Great Britain: Parliament: House of Commons: Defence Committee
Publisher: The Stationery Office
ISBN: 9780215532619
Category : Technology & Engineering
Languages : en
Pages : 40

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Book Description
In this inquiry the Committee examines the effectiveness of the current Service complaints procedures based on the findings of the Service Complaints Commissioner, Dr Susan Atkins, in her first annual report. It also examines the Commissioner's evaluation of the support given to her by the Ministry of Defence during the year. The report sets out the background to the creation of the role and details the Service Complaints System that is explained to Service personnel in Joint Service Publication 831 (issued December 2008). Finally the Committee considers how the Commissioner has operated in her first year. The Commissioner has set clear aims, values and objectives for her office: understanding the environment of the three Services, delivering good customer service, ensuring widespread knowledge of the new system, establishing a reliable recording system for complaints, ensuring effective integration of the SCC and Tri-Service systems, establishing expectations and requirements, and delivering her annual report on time. The Committee commends Dr Atkins for her regular and frequent visits to military bases and to operational theatre to gain an understanding of the environment of the three Services, and how the complaints system operates in practice. Knowledge in the Services of the Commissioner and her role is patchy and more should be done by the Ministry to improve that. Staff resources should also be increased. It is still too early to decide whether the Commissioner has sufficient powers. The next annual report should be presented formally to Parliament.

HC 832 -Pre-appointment hearing for the Service Complaints Commissioner

HC 832 -Pre-appointment hearing for the Service Complaints Commissioner PDF Author: Great Britain. Parliament. House of Commons. Defence Committee
Publisher: The Stationery Office
ISBN: 0215078926
Category : Technology & Engineering
Languages : en
Pages : 24

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Book Description
The Committee was satisfied that Nicola Williams has the professional expertise and personal independence required for the post of Service Complaints Commissioner and that she will be able to lead the Commissioner's office through the transition of the post to one of an Ombudsman and the introduction of a reformed Service complaints system and recommends that the Secretary of State proceed with her appointment and wish her every success in the post

The Armed Forces Bill

The Armed Forces Bill PDF Author: Great Britain: Parliament: House of Commons: Select Committee on the Armed Forces Bill
Publisher: The Stationery Office
ISBN: 9780215556820
Category : Technology & Engineering
Languages : en
Pages : 220

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Book Description
The Committee was tasked by the House of Commons to scrutinise the Bill (Bill 22, session 2010-11, ISBN 9780215557469) which makes various changes to existing Military law. The Committee has taken evidence from a range of witnesses and made several visits to military establishments around the UK. The Report notes the complex debate surrounding the Military Covenant, and outlines the Committee's findings on a range of matters, including the work of the Service Complaints Commissioner for the Armed Forces.

The Armed Forces Officer

The Armed Forces Officer PDF Author:
Publisher: Potomac Books, Inc.
ISBN: 1597973491
Category : Business & Economics
Languages : en
Pages : 222

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Book Description
Initiated in 1950, this 2007 edition is the latest in a classic series of books of the same title. Journalist-historian S. L. A. Marshall wrote the first at the behest of Gen. George C. Marshall, who formed the great citizen army of World War II. The general believed officers of all services needed to base their professional commitment on a common moral-ethical grounding, which S. L. A. Marshall set out to explain. Ever since, these books have provided a foundation of thought, conduct, standards, and duty for American commissioned officers. Available now to the general public, this new edition takes the series inspirational premise into the new century. It educates officers of all services, as well as civilians, about the fundamental moral-ethical requirements of being a commissioned officer in the armed forces of the United States. Understanding the common foundation of commissioned leadership and command of U.S. military forces is essential for achieving excellence in the joint operations of today s combat environment. This philosophy unites the officers of the uniformed services in the common calling of supporting, defending, and upholding the Constitution in service to their country."

The Leadership Hubris Epidemic

The Leadership Hubris Epidemic PDF Author: Peter Garrard
Publisher: Springer
ISBN: 3319572555
Category : Business & Economics
Languages : en
Pages : 252

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Book Description
This edited collection surveys and analyses the multidimensional problem of Hubris syndrome, and its deleterious effect on leadership within organisations. The study develops an extended metaphor of the social and political ill of Hubris as a virulent, communicable disease of dysfunctional leadership, illustrating its ubiquity and potential for serious harm. Taking a biological perspective to understand the possible underlying mechanisms as well as the environments in which hubris has been found to thrive, contributors emphasise the notion of prevention over cure. Divided into three sections, The Leadership Hubris Epidemic examines psychological, neuroendocrinological and neuropsychological approaches to the biology of Hubris, explores factors that encourage or inhibit its growth, and finally provides methods for preventing or retarding its development. This book has huge interdisciplinary appeal and scholars of biology, psychology, sociology, management, and politics will find the topic extremely useful, as well as anyone who is interested in the structure and governance of organisations.

Legislative Scrutiny

Legislative Scrutiny PDF Author: Great Britain. Parliament. Joint Committee on Human Rights
Publisher: The Stationery Office
ISBN: 9780104424957
Category : Political Science
Languages : en
Pages : 168

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Book Description
Drawing special attention to: Coroners and Justice Bill (current Bill is as amended by Public Bill Committee: Bill 72, ISBN 9780215518804)

Hard Truths and the Duty to Change - Recommendations from the Independent Review Commission on Sexual Assault in the Military

Hard Truths and the Duty to Change - Recommendations from the Independent Review Commission on Sexual Assault in the Military PDF Author: Independent Review Commission on Sexual Assault In the Military
Publisher:
ISBN: 9781954285781
Category :
Languages : en
Pages :

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Book Description
At the direction of President Biden, on February 26, 2021, Secretary of Defense Austin established the 90-Day IRC on Sexual Assault in the Military. The Commission, chaired by Lynn Rosenthal, was charged with conducting "an independent, impartial assessment" of the military's current treatment of sexual assault and sexual harassment. The IRC officially began its review on March 24, 2021. This is the report of this commission. It is published as a convenience to those who may wish to have a quality professionally printed copy of the report.

Administrative Justice in Wales and Comparative Perspectives

Administrative Justice in Wales and Comparative Perspectives PDF Author: Sarah Nason
Publisher: University of Wales Press
ISBN: 1786831414
Category : Law
Languages : en
Pages : 479

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Book Description
This book offers a unique understanding of what administrative justice means in Wales and for Wales, whilst also providing an expert and timely analysis of comparative developments in law and administration. It includes critical analysis of distinctly Welsh administrative laws and redress measures, whilst examining contemporary administrative justice issues across a range of common and civil law, European and international jurisdictions. Key issues include the roles of commissioners, administrative courts, tribunals and ombudsmen in devolved and federal nations, and evolving relationships between citizens and the state – especially in the context of localisation and austerity – and will be of interest to legal and public administration professionals at home and internationally.

The work of Defence Estates

The work of Defence Estates PDF Author: Great Britain: Parliament: House of Commons: Defence Committee
Publisher: The Stationery Office
ISBN: 9780215035936
Category : Technology & Engineering
Languages : en
Pages : 90

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Book Description
The Ministry of Defence (MoD) is one of the largest landowners in the UK, with a total estate (including land and property) valued at around £18 billion. Defence Estates (an Agency of the MoD until April 2007 and now re-integrated as part of the MoD) has responsibility for managing the defence estate, with an annual budget of £1.15 billion. The Committee's report examines the work of Defence Estates, focusing on the standard of accommodation for Service personnel and their families. The report highlights concerns about sub-standard accommodation, particularly in relation to the operation of the regional prime contracts for single living accommodation and the maintenance of service families accommodation under the housing prime contract. It argues that the provision of good quality accommodation for Service personnel and their families, modern and efficient office accommodation, and a well-maintained training estate, play a vital role in contributing to the effectiveness of our Armed Forces, particularly important given the current high tempo of operations. Overall, the report finds that although Defence Estates is doing much good work, there are considerable challenges ahead. A substantial increase in investment in the defence estate is required and the MoD must resist the temptation to take from the estates budget when the defence budget is stretched.