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Author: John Willard Marriott
Publisher: HarperCollins Publishers
ISBN:
Category : Biography & Autobiography
Languages : en
Pages : 264
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Book Description
In the bestselling tradition of "The HP Way", one of the most successful hoteliers of the 20th century explains how he built Marriott Corporation from a respectable $25 million-a-year enterprise into the mammoth $10 billion multinational giant of today and reveals the simple yet effective management techniques he used to make it happen. Photo insert.
Author: John Willard Marriott
Publisher: HarperCollins Publishers
ISBN: 9780066621142
Category : Business & Economics
Languages : en
Pages : 268
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Book Description
Marriott was recently listed by Fortune magazine as one of "The 100 Best Companies to Work for in America" and the "5th Best Company for Asians, Blacks & Hispanics" and ranked by Business Week as one of the "Top Ten Companies for Work & Family."
Author: John Willard Marriott (Jr.)
Publisher: Luxury Custom Publishing LLC
ISBN: 9780983303336
Category : Biografier
Languages : en
Pages : 0
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Book Description
Global business leader and hotel industry icon J W Bill Marriott, Jr shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J Willard Marriott, Sr, tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr, blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. This is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
Author: CONRAD AUTOR HILTON
Publisher: Simon and Schuster
ISBN: 0671761749
Category : Hospitality industry
Languages : en
Pages : 292
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Book Description
Author: Tom Butler-Bowdon
Publisher: Hachette UK
ISBN: 1857884760
Category : Self-Help
Languages : en
Pages : 393
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Book Description
Discover the all-time classic books that have helped millions of people achieve success in their work and personal lives.
Author: Dale Van Atta
Publisher:
ISBN: 9781629726007
Category : Biography & Autobiography
Languages : en
Pages : 0
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Book Description
The author gives readers an intimate portrait of the life of a billionaire and business titan and shares his definition of success. This biography tells the remarkable story of a man who had the vision to create a multibillion-dollar business, who understood the power of giving, and lived the creed that hard work will pay off, but success is never final.
Author: Larry Stuart
Publisher: Morgan James Publishing
ISBN: 1683509900
Category : Business & Economics
Languages : en
Pages : 224
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Book Description
The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.
Author: Steve Curtin
Publisher: AMACOM
ISBN: 0814432824
Category : Business & Economics
Languages : en
Pages : 200
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Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
Author: Isadore Sharp
Publisher: Penguin
ISBN: 9781591842446
Category : Biography & Autobiography
Languages : en
Pages : 326
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Book Description
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.
Author: Margaret J. Wheatley
Publisher: Berrett-Koehler Publishers
ISBN: 1605098795
Category : Business & Economics
Languages : en
Pages : 376
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Book Description
The acclaimed author “richly articulates how the insights of modern science . . . can usher in a new era of human and planetary health” (Systems Thinker). For years, Margaret Wheatley has written eloquently about humanizing our organizations and helping people to work together more effectively and compassionately. She has shown how breakthroughs in chaos theory and quantum physics can enable organizations to function more like responsive, self-organizing living systems, rather than cold mechanisms of control. And she has gradually expanded these ideas into the wider arena of human society. In short, Margaret Wheatley is one of the most innovative and influential organizational thinkers of our time, and Finding Our Way brings together her shorter writings for the first time, touching on all the topics she has addressed throughout her career, showing how she has applied the ideas in her books in many different situations. “However,” she writes, “this is not a collection of articles. I updated, revised, or substantially added to the original content of each one. In this way, everything written here represents my current views on the subjects I write about.” Provocative, challenging, at times poetic, and often deeply moving, Finding Our Way sums up Wheatley’s thinking on a diverse scope of topics from leadership and management to education and raising children in turbulent times; from societal commentary to specific organizational techniques and more. “Wheatley provocatively lays out how managers must operate to be effective in a system that is ‘alive’ . . . Finding Our Way challenges us to see the enterprises we lead in new light.” —Leader’s Beacon
Author: Bartow J. Elmore
Publisher: W. W. Norton & Company
ISBN: 1324002050
Category : Business & Economics
Languages : en
Pages : 400
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Book Description
An authoritative and eye-opening history that examines how Monsanto came to have outsized influence over our food system. Monsanto, a St. Louis chemical firm that became the world’s largest maker of genetically engineered seeds, merged with German pharma-biotech giant Bayer in 2018—but its Roundup Ready® seeds, introduced twenty-five years ago, are still reshaping the farms that feed us. When researchers found trace amounts of the firm’s blockbuster herbicide in breakfast cereal bowls, Monsanto faced public outcry. Award-winning historian Bartow J. Elmore shows how the Roundup story is just one of the troubling threads of Monsanto’s past, many told here and woven together for the first time. A company employee sitting on potentially explosive information who weighs risking everything to tell his story. A town whose residents are urged to avoid their basements because Monsanto’s radioactive waste laces their homes’ foundations. Factory workers who peel off layers of their skin before accepting cash bonuses to continue dirty jobs. An executive wrestling with the ethics of selling a profitable product he knew was toxic. Incorporating global fieldwork, interviews with company employees, and untapped corporate and government records, Elmore traces Monsanto’s astounding evolution from a scrappy chemical startup to a global agribusiness powerhouse. Monsanto used seed money derived from toxic products—including PCBs and Agent Orange—to build an agricultural empire, promising endless bounty through its genetically engineered technology. Skyrocketing sales of Monsanto’s new Roundup Ready system stunned even those in the seed trade, who marveled at the influx of cash and lavish incentives into their sleepy sector. But as new data emerges about the Roundup system, and as Bayer faces a tide of lawsuits over Monsanto products past and present, Elmore’s urgent history shows how our food future is still very much tethered to the company’s chemical past.
