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Author: Harley Manning
Publisher: Houghton Mifflin Harcourt
ISBN: 0547913982
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Author: Harley Manning
Publisher: Houghton Mifflin Harcourt
ISBN: 0547913982
Category : Business & Economics
Languages : en
Pages : 275
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Book Description
For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
Author: George S. Day
Publisher: McGraw Hill Professional
ISBN: 0071760784
Category : Business & Economics
Languages : en
Pages : 321
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Book Description
Make customer value a C-Suite priority for lasting profits and growth While the Great Recession ravaged the balance sheets of long-standing leaders in their respective industries, many companies have actually gained market share, grown revenuesand profits, and created more value for customers. These are not flash-in-the-pan companies—world-beatersone year and stragglers the next. They are companies like Johnson& Johnson, Procter & Gamble, Fidelity, Cisco, Philips, Walmart, and Amazon. The success of these organizations isn’t the result of a brilliant strategy for bad times; it’sthe outcome of a highly effective long-term strategy that manages thecompany from the outside in. In Strategy from the Outside In, George S. Day and Christine Moormanexplain that the key to such lasting and highly profitable successis the ability to compete on and profit from customer value. It meansoperating from the outside in. It means always building strategy onmarket insight, and ensuring that every part of the company puts customervalue first. Applying years of research, Day andMoorman illustrate that an outside-in view requires constant vigilance and focus on four customer value imperatives: Be a customer value leader Innovate new value for customers Capitalize on the customer as an asset Capitalize on the brand as an asset Day and Moorman take you from theory to practice, with an emphasison real world stories, practical models, and useable metrics sothat you can profit from customer value. From the outside in.
Author: Amy Hatvany
Publisher: Simon and Schuster
ISBN: 1451640552
Category : Fiction
Languages : en
Pages : 386
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Book Description
A gripping novel about a woman who sets out to find the father who left her years ago, and ends up discovering herself. When Eden was ten years old she found her father, David, bleeding on the bathroom floor. The suicide attempt led to her parents’ divorce, and David all but vanished from Eden’s life. Twenty years later, Eden runs a successful catering company and dreams of opening a restaurant. Since childhood, she has heard from her father only rarely, just enough to know that he’s been living on the streets and struggling with mental illness. But lately there has been no word at all. After a series of failed romantic relationships and a health scare from her mother, Eden decides it’s time to find her father, to forgive him at last, and move forward with her own life. Her search takes her to a downtown Seattle homeless shelter, and to Jack Baker, its handsome and charming director. Jack convinces Eden to volunteer her skills as a professional chef with the shelter. In return, he helps her in her quest. As the connection between Eden and Jack grows stronger, and their investigation brings them closer to David, Eden must come to terms with her true emotions, the secrets her mother has kept from her, and the painful question of whether her father, after all these years, even wants to be found. The result is an emotionally rich and honest novel about making peace with the past—and embracing the future.
Author: Stacey Abrams
Publisher: Henry Holt and Company
ISBN: 1250191300
Category : Self-Help
Languages : en
Pages : 272
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Book Description
Lead from the Outside is a necessary guide to harnessing the strengths of being an outsider by Stacey Abrams, one of the most prominent black female politicians in the U.S. Leadership is hard. Convincing others—and often yourself—that you possess the answers and are capable of world-affecting change requires confidence, insight, and sheer bravado. Stacey Abrams's Lead from the Outside is the handbook for outsiders, written with the awareness of the experiences and challenges that hinder anyone who exists beyond the structure of traditional white male power—women, people of color, members of the LGBTQ community, and millennials ready to make a difference. In Lead from the Outside, Stacey Abrams argues that knowing your own passion is the key to success, regardless of the scale or target. From launching a company, to starting a day care center for homeless teen moms, to running a successful political campaign, finding what you want to fight for is as critical as knowing how to turn thought into action. Stacey uses her experience and hard-won insights to break down how ambition, fear, money, and failure function in leadership, while offering personal stories that illuminate practical strategies. Stacey includes exercises to help you hone your skills and realize your aspirations. She discusses candidly what she has learned over the course of her impressive career: that differences in race, gender, and class are surmountable. With direction and dedication, being in the minority actually provides unique and vital strength, which we can employ to rise to the top and make real change.
Author: Roxie Munro
Publisher:
ISBN: 9780375844515
Category : Juvenile Nonfiction
Languages : en
Pages : 54
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Book Description
Illustrations and brief text present all kinds of libraries, from bookmobiles and home libraries to the New York Public Library and the Library of Congress.
Author: Thomas Gold Frost
Publisher:
ISBN:
Category : Corporation law
Languages : en
Pages : 944
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Book Description
Author: Mihee Kim-Kort
Publisher: Augsburg Books
ISBN: 1506408974
Category : Social Science
Languages : en
Pages : 226
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Book Description
GodÕs love for us breaks every boundary. So should our love for each other. Mihee Kim-Kort is a wife, a mom, and a Presbyterian minister. And she's queer. As she became aware of her queer sexuality, Mihee wondered what that meant for her spirituality. But instead of pushing her away from God, her queerness has brought her closer to Jesus and taught her how to love better. In Outside the Lines, Mihee shows us how God, in Jesus, is oriented toward us in a queer and radical way. Through the life, work, and witness of Jesus, we see a God who loves us with a queer love. And our faith in that God becomes a queer spirituality--a spirituality that crashes through definitions and moves us outside of the categories of our making. Whenever we love ourselves and our neighbors with the boundary-breaking love of God, we live out this queer spirituality in the world. With a captivating mix of personal story and biblical analysis, Outside the LinesÊshows us how each of our bodies fits into the body of Christ. Outside the lines and without exceptions.
Author: Jorn Lyseggen
Publisher: Penguin UK
ISBN: 0241281644
Category : Business & Economics
Languages : en
Pages : 164
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Book Description
Is your business looking out? The world today is drowning in data. There is a treasure trove of valuable and underutilized insights that can be gleaned from information companies and people leave behind on the internet - our 'digital breadcrumbs' - from job postings, to online news, social media, online ad spend, patent applications and more. As a result, we're at the cusp of a major shift in the way businesses are managed and governed - moving from a focus solely on lagging, internal data, toward analyses that also encompass industry-wide, external data to paint a more complete picture of a brand's opportunities and threats and uncover forward-looking insights, in real time. Tomorrow's most successful brands are already embracing Outside Insight, benefitting from an information advantage while their competition is left behind. Drawing on practical examples of transformative, data-led decisions made by brands like Apple, Facebook, Barack Obama and many more, in Outside Insight, Meltwater CEO Jorn Lyseggen illustrates the future of corporate decision-making and offers a detailed plan for business leaders to implement Outside Insight thinking into their company mindset and processes.
Author: Deepa Kumar
Publisher: University of Illinois Press
ISBN: 0252075897
Category : Business & Economics
Languages : en
Pages : 266
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Book Description
Drawing on a textual analysis of over five hundred news reports, Deepa Kumar presents a rare, in-depth study of media representation of the 1997 United Parcel Service (UPS) workers' strike. She delineates the history of the strike, how it coincided with the rise of globalization, and how the mainstream media were pressured to incorporate pro-labor arguments that challenged the dominant logic of neoliberalism.
Author: Ranjay Gulati
Publisher: HarperCollins
ISBN: 0063088932
Category : Business & Economics
Languages : en
Pages : 326
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Book Description
Thinkers50 Top 10 Best New Management Books for 2022 A distinguished Harvard Business School professor offers a compelling reassessment and defense of purpose as a management ethos, documenting the vast performance gains and social benefits that become possible when firms manage to get purpose right. Few business topics have aroused more skepticism in recent years than the notion of corporate purpose, and for good reason. Too many companies deploy purpose, or a reason for being, as a promotional vehicle to make themselves feel virtuous and to look good to the outside world. Some have only foggy ideas about what purpose is and conflate it with strategy and other concepts like “mission,” “vision,” and “values.” Even well-intentioned leaders don’t understand purpose’s full potential and engage half-heartedly and superficially with it. Outsiders spot this and become cynical about companies and the broader capitalist endeavor. Having conducted extensive field research, Ranjay Gulati reveals the fatal mistakes leaders unwittingly make when attempting to implement a reason for being. Moreover, he shows how companies can embed purpose much more deeply than they currently do, delivering impressive performance benefits that reward customers, suppliers, employees, shareholders, and communities alike. To get purpose right, leaders must fundamentally change not only how they execute it but also how they conceive of and relate to it. They must practice what Gulati calls deep purpose, furthering each organization’s reason for being more intensely, thoughtfully, and comprehensively than ever before. In this authoritative, accessible, and inspiring guide, Gulati takes readers inside some of the world’s most purposeful companies to understand the secrets to their successes. He explores how leaders can pursue purpose more deeply by navigating the inevitable tradeoffs more deliberately and effectively to balance between short- and long-term value; building purpose more systematically into every key organizational function to mobilize stakeholders and enhance performance; updating organizations to foster more autonomy and collaboration, which in turn allow individual employees to work more purposefully; using powerful storytelling to communicate a reason for being, arousing emotions and building a community of inspired and committed stakeholders; and building cultures that don’t merely support purpose, but also allow employees to link the corporate purpose to their own personal reasons for being. As Gulati argues, a deeper engagement with purpose holds the key not merely to the well-being of individual companies but also to humanity’s future. With capitalism under siege and relatively low levels of trust in business, purpose can serve as a radically new operating system for the enterprise, enhancing performance while also delivering meaningful benefits to society. It’s the kind of inspired thinking that businesses—and the rest of us—urgently need.
