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Author: David Cottrell
Publisher: Cornerstone Leadership Inst
ISBN: 9780981924229
Category : Self-Help
Languages : en
Pages : 82
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Book Description
Stunning photography and inspirational quotes are combined in The Nature of Excellence 88-page, 6x6 book. Through the twin lens of insight and imagery, you ll discover the natural excellence that surrounds us.You will also learn from the wisdom of more than 100 successful people who have inspired excellence throughout history.
Author: David Cottrell
Publisher: Cornerstone Leadership Inst
ISBN: 9780981924229
Category : Self-Help
Languages : en
Pages : 82
Get Book Here
Book Description
Stunning photography and inspirational quotes are combined in The Nature of Excellence 88-page, 6x6 book. Through the twin lens of insight and imagery, you ll discover the natural excellence that surrounds us.You will also learn from the wisdom of more than 100 successful people who have inspired excellence throughout history.
Author: Andreas J. Köstenberger
Publisher: Crossway
ISBN: 1433530511
Category : Religion
Languages : en
Pages : 275
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Book Description
We are called to excellence in all aspects of our lives and activities, and not least in our character. Andreas Köstenberger summons all Christians, and especially aspiring pastors, scholars, and teachers, to a life of virtue lived out in excellence. Köstenberger moves through Christian virtues chapter by chapter, outlining the Bible's teaching and showing how Christ-dependent excellence in each area will have a profound impact on one's ministry and scholarship. Virtues covered include grace, courage, integrity, creativity, eloquence, humility, diligence, and service. This unique book is an important character check for all Christians engaged in teaching and ministry, and especially for those in training. Köstenberger's thoughtful volume will be a valuable touchstone for readers, for one's character is a critical matter in both scholarship and ministry.
Author: Dennis Snow
Publisher: John Wiley & Sons
ISBN: 0470503807
Category : Business & Economics
Languages : en
Pages : 261
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Book Description
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
Author: Marjorie Heins
Publisher: Marjorie Heins
ISBN: 9780571129744
Category : Business & Economics
Languages : en
Pages : 230
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Book Description
Author: Tom Collins
Publisher:
ISBN: 9780985667344
Category : Business & Economics
Languages : en
Pages : 234
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Book Description
This book is simple. It will help you start a conversation that can lead you and your team to greatness. It will give you the tools to empower others with the confidence to take the right action while they are on the front line?when they are confronted with a decision to make, a problem to solve, or an opportunity to pursue. You will be able to move the know-how for achieving excellence from the back of the brain to the front. You can make doing and saying the right things?making the right decisions and avoiding the wrong ones?a habit. It is the best gift one could give to a young professional. It can be invaluable to the entrepreneur starting a new business or seasoned executive frustrated by the difficulty of steering an unresponsive corporate ship.
Author: Fred Crawford
Publisher: Crown Currency
ISBN: 0307422194
Category : Business & Economics
Languages : en
Pages : 274
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Book Description
The Undiscovered Consumer . . .and the Mistake of Universal Excellence What do customers really want? And how can companies best serve them? Fred Crawford and Ryan Mathews set off on what they describe as an "expedition into the commercial wilderness" to find the answers. What they discovered was a new consumer -- one whom very few companies understand, much less manufacture products for or sell products or services to. These consumers are desperately searching for values, a scarce resource in our rapidly changing and challenging world. And increasingly they are turning to business to reaffirm these values. As one consumer put it: "I can find value everywhere but can't find values anywhere." Crawford and Mathews's initial inquiries eventually grew into a major research study involving more than 10,000 consumers, interviews with executives from scores of leading companies around the world, and dozens of international client engagements. Their conclusion: Most companies priding themselves on how well they "know" their customers aren't really listening to them at all. Consumers are fed up with all the fuss about "world-class performance" and "excellence." What they are aggressively demanding is recognition, respect, trust, fairness, and honesty. Believing that they are still in a position to dictate the terms of commercial engagement, businesses have bought into the myth of excellence -- the clearly false and destructive theory that a company ought to be great at everything it does, that is, all the components of every commercial transaction: price, product, access, experience, and service. This is always a mistake because "the predictable outcome [is] that the company ends up world-class at nothing; not well-differentiated and therefore not thought of by consumers at the moment of need." Instead, Crawford and Mathews suggest that companies engage in Consumer Relevancy, a strategy of dominating in one element of a transaction, differentiating on a second, and being at industry par (i.e., average) on the remaining three. It's not necessary for businesses to equally invest time and money on all five attributes, and their customers don't want them to. Imagine the confusion if Tiffany & Co. started offering deep discounts on diamonds and McDonald's began selling free-range chicken and tofu. The Myth of Excellence provides a blueprint for companies seeking to offer values-based products and services and shows how to realize the commercial opportunities that exist just beyond their current grasp -- opportunities to reduce operating costs, boost bottom-line profitability, and, most important, begin to engage in a meaningful dialogue with customers.
Author: Brent Allan Winters
Publisher:
ISBN:
Category : Christianity and law
Languages : en
Pages : 958
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Book Description
Author: Stephen Jay Gould
Publisher: Harvard University Press
ISBN: 0674061616
Category : Science
Languages : en
Pages : 257
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Book Description
Gould shows why a more accurate way of understanding our world is to look at a given subject within its own context, to see it as a part of a spectrum of variation and then to reconceptualize trends as expansion or contraction of this “full house” of variation, and not as the progress or degeneration of an average value, or single thing.
Author: Joseph A. Michelli
Publisher: McGraw Hill Professional
ISBN: 0071773908
Category : Business & Economics
Languages : en
Pages : 347
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Book Description
THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values’ start at the top with the best leadership, so that all the stakeholders understand and carry out the institution’s mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution’s astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today’s business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence About the Book: Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world’s top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customerexperience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA’s overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA’s approach into five simple principles: Commit to Care Leave No Room for Error Make the Best Better Create the Future Service Serves Us From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA’s ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA’s leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out.
Author: Terry Orlick
Publisher: Human Kinetics Publishers
ISBN: 9780736031868
Category : Sports & Recreation
Languages : en
Pages : 242
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Book Description
>In Pursuit of Excellence, Third Edition,> shows you how to develop the positive outlook that turns "ordinary" competitors into winners... on the playing field and off. You'll learn how to focus your commitment, overcome obstacles to excellence, and achieve greater personal and professional satisfaction.Author Terry Orlick, an internationally acclaimed sport psychologist, has helped hundreds of Olympic athletes maximize their performances and achieve their goals. In this third edition of >In Pursuit of Excellence>, Orlick presents his special insights and experiences to help you make the most of your potential. He also identifies the Seven Essential Elements of Human Excellence and provides a step-by-step plan for proceeding along your personal path to excellence.Whether you are an athlete, coach, or high achiever in another walk of life, >In Pursuit of Excellence, Third Edition,> provides the expert advice and proven techniques to fulfill your aspirations.
