Good Services PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Good Services PDF full book. Access full book title Good Services by Louise Downe. Download full books in PDF and EPUB format.
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Get Book Here
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1156
Get Book Here
Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Johan Blomkvist
Publisher: Edward Elgar Publishing
ISBN: 1802203303
Category : Business & Economics
Languages : en
Pages : 299
Get Book Here
Book Description
If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.
Author: Marc Stickdorn
Publisher: Bis Publishers
ISBN: 9789063692797
Category : Creative ability in business
Languages : en
Pages : 376
Get Book Here
Book Description
This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
Author: Anna Meroni
Publisher: CRC Press
ISBN: 1317152387
Category : Business & Economics
Languages : en
Pages : 299
Get Book Here
Book Description
In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In the twenty-first century, a designer rarely 'designs something' but rather 'designs for something': in the case of this publication, for change, better experiences and better services. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections. The first section links Design for Services to existing models and studies on services and service innovation. Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy. The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.
Author: Daniele Catalanotto
Publisher:
ISBN: 9780464827283
Category :
Languages : en
Pages :
Get Book Here
Book Description
A two hour read book that shows the different events that made it possible for Service Design to be such a great field today.
Author: Chris Lefteri
Publisher: Laurence King Publishing
ISBN: 1780675348
Category : Technology & Engineering
Languages : en
Pages : 372
Get Book Here
Book Description
Over the last ten years there has been a huge growth in the area of materials for design, but most books on this subject deal with advanced, semi-formed materials (that is, materials sold as sheet, rod, tube, etc.). This book provides much-needed information on the raw materials, and the low-down on how these can be used. Organized into three sections embracing grown, oil-based and mined materials, each entry includes information on key features, typical applications, production processes and sustainability issues. This fact-packed book will allow professional designers and students from a range of disciplines to understand in simple, exciting, visual terms the different qualities and features of materials.
Author: Daniela Sangiorgi
Publisher: Bloomsbury Publishing
ISBN: 1474250149
Category : Design
Languages : en
Pages : 343
Get Book Here
Book Description
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Author: Victoria Ballard Bell
Publisher:
ISBN: 9781780670898
Category : Architectural design
Languages : en
Pages : 0
Get Book Here
Book Description
As architecture and design programmes throughout the world break out of the classroom and adopt the holistic methods of design/build programs, Materials for Architectural Design 2 is a survey that bridges the gap between construction materials and design sensibility. Authors Victoria Ballard Bell and Patrick Rand have revisited the format of their award-winning first volume and present sixty new case studies of materials put to imaginative use by today's brightest architects. Bell and Rand introduce each material type - glass, concrete, wood, metal, plastic and masonry units - with new text describing its history and significance. Accessible case studies highlight recent advances in design and construction around the world - from a wooden church in Finland (JKMM Architects) and hand-crafted bamboo huts in Thailand (TYIN Tegnetsue Architects) to a bank encased in a glass shroud in Denmark (Schmidt Hammer Lassen Architects) and a museum faced with thousands of multicoloured ceramic rods in Germany (Sauerbruch Hutton). In a materials landscape that constantly changes to meet the demands of contemporary designers, Materials for Architectural Design 2 is an up-to-date guide to the best and most exciting materials at their disposal.
Author: Nicola Morelli
Publisher: Springer Nature
ISBN: 3030562824
Category : Business & Economics
Languages : en
Pages : 89
Get Book Here
Book Description
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
